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uin	HL6218
answer › answering member › label	Biography information for Lord Freud
max answer › question first answered	2019-05-20T16:38:02.36Z

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registered interest

date

exactly:

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answering body

answering dept id

answering dept short name

answering dept sort name

house id

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pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

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or between:
and

answer text

answering member printed

question first answered

answering member


label

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label

44561

registered interest

date

24/03/2014

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

house id

legislature

25277

	pref label	House of Lords

question text

To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Work and Pensions and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.

tabling member printed

Lord Mendelsohn

uin

HL6218

answer

is ministerial correction

date of answer

31/03/2014

answer text

The Department for Work and Pensions conducts an annual Claimant Service and Experience Survey which measures customer satisfaction. The survey includes customers of Jobcentre Plus and the former agency Pensions, Disability and Carers Service. Fieldwork for the 2013 survey was completed in September. The survey is approved by the Operations Executive Team and key findings have been reported to them. The Child Maintenance Group conducts customer satisfaction surveys to cover all its statutory schemes. Quarterly surveys are run for the 1993/2003 and 2012 schemes and a monthly survey for the Options Gateway to tell how customers think suppliers are delivering service. All of these surveys are commissioned and reviewed for internal use by the CMG Executive Team.

answering member printed

Lord Freud

question first answered

31/03/2014 12:00:00

answering member

3893

	label	Biography information for Lord Freud

tabling member

4286

	label	Biography information for Lord Mendelsohn