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<p>IPSA's Corporate Plan identifies Key Performance Indicators (KPIs) and associated
targets, each of which is the responsibility of a senior manager. Performance against
KPIs is measured and reported monthly to IPSA’s Senior Management Team (SMT) and the
Board and published on IPSA's website. Operational performance targets for the financial
year are contained within IPSA's Annual Report and Accounts, which are also published
on IPSA's website.</p><p>Further information on IPSA’s performance can be found in
the Corporate Plan, available on IPSA’s website.</p><p>Staff capacity, performance
and welfare, as well as comprehensive financial management information, are measured
and reported monthly to IPSA’s SMT and the Board as part of our KPIs. From this IPSA
is able to identify any issues regarding productivity, efficiency or cost and address
them accordingly.</p><p>All IPSA employees have performance objectives, which are
aligned with IPSA’s Corporate Plan. Employees are managed against their objectives,
including through formal quarterly reviews to ensure performance and productivity
are satisfactory.<strong></strong></p><p>A staff engagement survey is also undertaken
each year, which identifies any issues of concern which may affect staff productivity.</p><p>To
ensure IPSA continues to increase both efficiency and productivity it measures performance
against our Key Performance Indicators (KPIs). This activity enables IPSA to identify
any issues and put relevant plans in place to ensure that productivity continues to
improve.</p>
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