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1000268
star this property registered interest false more like this
star this property date remove maximum value filtermore like thismore than 2018-11-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 187381 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-12T14:57:29.843Zmore like thismore than 2018-11-12T14:57:29.843Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
806648
star this property registered interest false more like this
star this property date less than 2017-12-14more like thismore than 2017-12-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average waiting time was for claimants of universal credit from (a) the opening of a universal credit account and (b) an interview at a job centre to the first payment of universal credit. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 119724 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-12-20more like thismore than 2017-12-20
star this property answer text <p>The information is not available in the format requested. However, we do have data for the declaration date to payment date.</p><p> </p><p>Data published on 2 October 2017 shows that, 81% of new Universal Credit households received their first payment in full and on time. Across the whole of Universal Credit 92% of all households received full payment on time. The published data can be found here. <a href="https://www.gov.uk/government/statistics/universal-credit-payment-timeliness-january-to-june-2017" target="_blank">https://www.gov.uk/government/statistics/universal-credit-payment-timeliness-january-to-june-2017</a></p><p> </p><p>The policy intention is that claimants receive the first payment 5 weeks after their date of entitlement (6 weeks if waiting days are served). This mirrors the world of work and allows for time in which to gather information about a claimant’s earnings.</p><p> </p><p>Our internal data shows that for those cases where full payment has not been made, around a sixth, have not signed their Claimant Commitment or passed identity checks . The others have outstanding verification issues, for example, housing, self-employed earnings and child-care costs.</p><p> </p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2017-12-20T15:43:01.1Zmore like thismore than 2017-12-20T15:43:01.1Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
806662
star this property registered interest false more like this
star this property date less than 2017-12-14more like thismore than 2017-12-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether he has received any representations on technical and administration problems regarding the transfer of claimants from employment and support allowance to universal credit. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 119738 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-12-20more like thismore than 2017-12-20
star this property answer text <p>Our Ministerial Correspondence Team has not received any letters relating to claimants facing technical or administrative problems when transferring from Employment and Support Allowance (ESA) to Universal Credit.</p><p>However, Universal Credit Programme colleagues have received representations from various customer support groups seeking clarification of the ESA to UC journey for their service users. These concerns have been raised informally at engagement events as well as through more formal routes into the Programme.</p><p> </p><p>As a result, the Department has worked to produce a set of communications, to help local partnership managers better explain the ESA to UC journey to our stakeholders.</p><p>In addition we are improving the learning for work coaches and case managers to better understand the process and how to support claimants effectively.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2017-12-20T15:41:04.527Zmore like thismore than 2017-12-20T15:41:04.527Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
806670
star this property registered interest false more like this
star this property date less than 2017-12-14more like thismore than 2017-12-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits: Uprating more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate he has made of the change in the real terms value of the maximum amount of benefit entitlement as a result of inflation since the introduction of the benefit cap in November 2016. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 119746 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-12-19more like thismore than 2017-12-19
star this property answer text <p>The Work and Pensions Secretary of State has a duty to review the Lower Benefit Cap levels once in each Parliament with regard to the national economic situation and any other matters he considers relevant, as set out in the 2016 Welfare Reform and Work Act. New lower and tiered Benefit Cap rates were introduced from November 2016 prior to the election in June 2017. We intend to review the Lower Benefit Cap during this Parliament.</p><p> </p><p>For context, outside of London, around 4 in 10 households have net earnings less than the £20,000 cap level. In London around 4 in 10 households have net earnings of less than the £23,000 cap level.</p> more like this
star this property answering member constituency Gosport more like this
star this property answering member printed Caroline Dinenage more like this
star this property question first answered
less than 2017-12-19T16:39:48.63Zmore like thismore than 2017-12-19T16:39:48.63Z
star this property answering member
4008
star this property label Biography information for Caroline Dinenage more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
808820
star this property registered interest false more like this
star this property date less than 2017-12-18more like thismore than 2017-12-18
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether some universal credit claimants are being required to attend in-person appointments to reset their universal credit login details; and if he will ensure that all universal credit claimants are able to amend their account details using online portals. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 119929 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-12-21more like thismore than 2017-12-21
star this property answer text <p>Currently, Universal Credit requires claimants to attend the Jobcentre for a face to face interview to reset their Universal Credit login in details. We plan to automate this process in the very near future.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2017-12-21T15:14:08.29Zmore like thismore than 2017-12-21T15:14:08.29Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
810714
star this property registered interest false more like this
star this property date less than 2017-12-21more like thismore than 2017-12-21
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 December 2017 to Question 119929 on universal credit, when the automated system will be be operational. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 121059 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-08more like thismore than 2018-01-08
star this property answer text <p>In order to roll out Universal Credit safely and securely, improvements are built into the Universal Credit IT system using a test and learn approach. We learn from our data and research before features are considered, approved and progressed. Implementing the automated system is important to us and will be prioritised in due course.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2018-01-08T15:54:52.88Zmore like thismore than 2018-01-08T15:54:52.88Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
810716
star this property registered interest false more like this
star this property date less than 2017-12-21more like thismore than 2017-12-21
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Closures more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many jobcentre premises were closed in 2017, including centres that were merged with larger jobcentres or co-located in other government buildings. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 121061 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-08more like thismore than 2018-01-08
star this property answer text <p>Since the Written Ministerial Statement laid out in Parliament on 5 July 2017 confirming our plan to rationalise the DWP estate, the Department has closed 46 jobcentres up to and including 20 December 2017.</p><p> </p><p>The staff and services from 26 jobcentres have merged into nearby, larger Jobcentre offices, and there have been 20 co-locations with Local Authorities.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2018-01-08T15:51:12.083Zmore like thismore than 2018-01-08T15:51:12.083Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
810717
star this property registered interest false more like this
star this property date less than 2017-12-21more like thismore than 2017-12-21
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate he has made of the average distance a claimant travels to reach their nearest job centre for an appointment; and what the average distance is in rural areas. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 121062 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-08more like thismore than 2018-01-08
star this property answer text <p>DWP does not collect information on the travel times and distances for individual claimants.</p><p> </p><p>When DWP looked at proposed jobcentre closures, there was a reasonable expectation that claimants can travel 3 miles or 20 minutes by public transport to a new jobcentre location from their existing jobcentre.</p><p> </p><p>There are large areas of the country where claimants have always travelled further than this.</p><p> </p><p>If claimants are experiencing any difficulties with accessing DWP services, they should discuss their issues with their work coach who will be happy to help overcome any issues affecting their claim or work search.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2018-01-08T15:44:45.747Zmore like thismore than 2018-01-08T15:44:45.747Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
823568
star this property registered interest false more like this
star this property date less than 2018-01-16more like thismore than 2018-01-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2019 to Question 121059, on universal credit, what data and research the Government would require before it would judge an automated system to be approved. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 123033 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-24more like thismore than 2018-01-24
star this property answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
123034 more like this
123035 more like this
star this property question first answered
less than 2018-01-24T10:46:56.397Zmore like thismore than 2018-01-24T10:46:56.397Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
823569
star this property registered interest false more like this
star this property date less than 2018-01-16more like thismore than 2018-01-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2018 to Question 121059, whether the Government is conducting data collection and research on the use of an automated system for universal credit claimants. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 123034 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-24more like thismore than 2018-01-24
star this property answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
123033 more like this
123035 more like this
star this property question first answered
less than 2018-01-24T10:46:56.46Zmore like thismore than 2018-01-24T10:46:56.46Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this