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392013

	registered interest
	date	21/07/2015
	answering body	Attorney General
	answering dept id	88
	answering dept short name	Attorney General
	answering dept sort name	Attorney General
	hansard heading	FIFA
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether the Serious Fraud Office is currently investigating allegations of serious or complex fraud, bribery and corruption in the case of FIFA officials; and whether, in this context, they are actively and fully co-operating with American and Swiss law officers.
	tabling member printed	Lord Moynihan
	uin	HL1776
	answer	answer is ministerial correction date of answer 28/07/2015 answer text <p>The Serious Fraud Office (SFO) has not opened a criminal investigation into allegations relating to FIFA.</p><p>The SFO is keeping the matter under review, but it can open an investigation only if there is reasonable suspicion of serious or complex fraud which can be prosecuted in this country.</p><p> </p><p>The SFO has been in contact with US and Swiss authorities. By international convention, we would not comment on what assistance, if any, is provided.</p> answering member printed Lord Keen of Elie question first answered 28/07/2015 15:59:39 answering member 4538 label Biography information for Lord Keen of Elie
	tabling member	924 label Biography information for Lord Moynihan

753917

	registered interest
	date	19/07/2017
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	Her Majesty's Government what assessment they have made of the extent to which the secondary tickets market meets expected standards of consumer protection and fairness; if it does not, whether they intend to lay secondary legislation under the Consumer Rights Act 2015; and if so, when.
	tabling member printed	Lord Moynihan
	uin	HL1063
	answer	answer is ministerial correction date of answer 27/07/2017 answer text <p>The Government appointed Professor Waterson to review consumer protections in the secondary ticketing market. He produced his report last year and in March 2017 the Government responded accepting his report in full and included amendments to the Digital Economy Act designed to enhance protections further. The Government has no plans to introduce additional legislation on the matter under the Consumer Rights Act 2015.</p> answering member printed Lord Prior of Brampton question first answered 27/07/2017 14:06:10 answering member 127 label Biography information for Lord Prior of Brampton
	tabling member	924 label Biography information for Lord Moynihan

753918

	registered interest
	date	19/07/2017
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	Her Majesty's Government what action they are taking to ensure full cooperation between international jurisdictions to facilitate legal action against alleged abuses propagated within the secondary ticketing market.
	tabling member printed	Lord Moynihan
	uin	HL1064
	answer	answer is ministerial correction date of answer 27/07/2017 answer text <p>The Competition and Markets Authority (CMA) is currently undertaking an enforcement investigation and will liaise with other international enforcement bodies as necessary to progress the investigation.</p><p>The CMA is the lead UK member in the Consumer Protection Cooperation partnership and has strong working relationships with other countries.</p> answering member printed Lord Prior of Brampton question first answered 27/07/2017 14:03:49 answering member 127 label Biography information for Lord Prior of Brampton
	tabling member	924 label Biography information for Lord Moynihan

755162

	registered interest
	date	20/07/2017
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	Her Majesty's Government what steps they are taking to protect consumers from abuse of the secondary ticket market; and whether they intend to introduce a regulatory regime for that market, including the establishment of an appropriate regulatory authority.
	tabling member printed	Lord Moynihan
	uin	HL1170
	answer	answer is ministerial correction date of answer 02/08/2017 answer text <p>The Government appointed Professor Waterson in 2015 to review consumer protections in the secondary ticketing market. He produced his report last year and in March 2017 the Government responded accepting his report in full and included amendments to the Digital Economy Act designed to enhance protections further.</p><p> </p><p>The Government has no plans at this time to introduce additional legislation.</p> answering member printed Lord Prior of Brampton question first answered 02/08/2017 10:10:12 answering member 127 label Biography information for Lord Prior of Brampton
	tabling member	924 label Biography information for Lord Moynihan

755163

	registered interest
	date	20/07/2017
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	Her Majesty's Government what assessment they have made of (1) the adequacy of resources (a) made available to, and (b) spent by, trading standards services since 2012, to ensure the compliance of the secondary ticket market with relevant legislation, and (2) the impact on those resources of their response to the Waterson review, published on 13 March.
	tabling member printed	Lord Moynihan
	uin	HL1171
	answer	answer is ministerial correction date of answer 02/08/2017 answer text <p>As part of the Government’s response to the Waterson review, National Trading Standards have been tasked with investigating potential enforcement cases against sellers and secondary ticketing websites that do not comply with legislation from within their current and forthcoming annual budgets.</p><p> </p><p>The National Trading Standards Board have allocated £300,000 towards investigation work on ticketing for this current financial year.</p><p> </p><p>Local Authority Trading Standards also play an important role in tackling consumer detriment. Spending or resourcing decisions are for individual Local Authorities to make. We do not hold the requested data centrally.</p> answering member printed Lord Prior of Brampton question first answered 02/08/2017 10:10:43 answering member 127 label Biography information for Lord Prior of Brampton
	tabling member	924 label Biography information for Lord Moynihan

772445

	registered interest
	date	17/10/2017
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Utilities
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether they intend to publish a Green Paper during the current Parliament which covers consumer protection in relation to third-party intermediaries which offer water and energy services.
	tabling member printed	Lord Moynihan
	uin	HL2138
	answer	answer is ministerial correction date of answer 23/10/2017 answer text <p>The Government will publish a green paper in due course that will closely examine markets which are not working for consumers.</p> answering member printed Lord Prior of Brampton question first answered 23/10/2017 13:39:39 answering member 127 label Biography information for Lord Prior of Brampton
	tabling member	924 label Biography information for Lord Moynihan

772446

	registered interest
	date	17/10/2017
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Utilities
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what (1) consumer protections, (2) redress schemes, (3) requirements to provide information and (4) requirements to treat consumers fairly currently exist in UK law in relation to third-party intermediaries which offer water and energy services to consumers, including under the retail exit programme for water companies.
	tabling member printed	Lord Moynihan
	uin	HL2139
	answer	answer is ministerial correction date of answer 26/10/2017 answer text <p>In energy the Confidence Code is a Code of Practice to govern independent energy price comparison websites. Ofgem accredits sites to the Code and these must follow key principles in order to operate their service. When customers are presented with options and prices, they have been calculated and are displayed in a fair and unbiased way.</p><p>Accredited price comparison websites must operate an effective complaints process. If a customer has a complaint, they should first contact the comparison site to tell them so that they can try to resolve it. If a customer is not satisfied with the outcome, they can then contact Ofgem who will then investigate the issue.</p><p>The business retail water market opened in April. Third party intermediaries such as water brokers play an important role in supporting many customers in finding the best deal for their business. The marketing activities of such intermediaries operating in the water market, as with intermediaries generally, are subject to regulation. The Competition and Markets Authority and trading standard authorities have roles in ensuring that customers are not misled when switching to alternative suppliers. The ‘Business Protection from Misleading Marketing Regulations 2008’ apply to marketing activities in the water retail market.</p><p>Ofwat acts as the independent economic regulator of the new market. The Retail Exits Regulations required Ofwat to introduce a code to apply to customers who are transferred via an exit setting out the contract terms that will apply. Additionally all retailers must follow Ofwat’s customer protection code of practice that contains key customer protection obligations, including a requirement for retailers to obtain written confirmation from customers who choose to use the services of a third party intermediary.</p> answering member printed Lord Prior of Brampton question first answered 26/10/2017 13:54:04 answering member 127 label Biography information for Lord Prior of Brampton
	tabling member	924 label Biography information for Lord Moynihan

169663

	registered interest
	date	11/12/2014
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Sports: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what action they are taking in the Consumer Rights Bill to ensure that sports fans buying tickets through secondary markets have a right to basic information about the seat and row they have on their ticket for a sporting event; whether they consider that fans should have a right to know the original face value of a ticket; and whether they consider that they should have an opportunity to ascertain whether the ticket is genuine by being able to review essential details on the ticket with the box office.
	tabling member printed	Lord Moynihan
	uin	HL3650
	answer	answer is ministerial correction date of answer 19/12/2014 answer text <p>As the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and associated guidance make clear. The provision of certain information on tickets offered for sale to the public is an existing requirement for traders (including “<em>for a ticket associated with a particular reserved seat (e.g. Seat 1, Row A) the seat number</em>”).</p><p> </p><p>However, since Report Stage I have been discussing these issues with Ministerial colleagues and interested parties, and will continue to do so, in order to ensure the genuine concerns of fans and ticket sellers are addressed.</p><p /> <p> </p><p /> <p> </p><p> </p><p> </p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 19/12/2014 12:52:02 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	924 label Biography information for Lord Moynihan

169664

	registered interest
	date	11/12/2014
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what action they have taken to achieve the core Department for Business, Innovation and Skills mission statement objective of increasing transparency and empowering customers in respect of sports fans, theatre-goers and concert-goers seeking to secure reasonably priced tickets from secondary ticket markets.
	tabling member printed	Lord Moynihan
	uin	HL3651
	answer	answer is ministerial correction date of answer 19/12/2014 answer text <p>The Government has issued guidance relating to online ticket sales in the context of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This guidance establishes how the requirements of these Regulations regarding transparency are interpreted for this market. This ensures that consumers purchasing tickets online from a trader are made aware of “<em>their total price (including delivery costs and other charges)</em>” and the “<em>main characteristics</em>” of the tickets, where “<em>main characteristics” </em>includes<em> “the date and time of the event and the content of the event (e.g. who is performing)</em>” and “<em>for a ticket associated with a particular reserved seat (e.g. Seat 1, Row A) the seat number</em>”.</p><p> </p><p> </p><p> </p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 19/12/2014 13:23:54 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	924 label Biography information for Lord Moynihan

169665

	registered interest
	date	11/12/2014
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Cricket: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether they intend to investigate the number of tickets available for sale on the secondary market for the Ashes Test at Lords in 2015 which comply with the Consumer Contracts Information Cancellation and Additional Charges Regulations 2013; and what action they intend to take in respect of the findings of any such investigation.
	tabling member printed	Lord Moynihan
	uin	HL3652
	answer	answer is ministerial correction date of answer 19/12/2014 answer text <p>The Government has no plans specifically to investigate the number of tickets available on the secondary market for the Ashes test at Lords in 2015.</p><p> </p><p>Enforcement of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is a matter for Trading Standards and any consumers with concerns should approach their local authority’s Trading Standards or Citizens Advice via their helpline which is 03454 040506.</p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 19/12/2014 13:29:47 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	924 label Biography information for Lord Moynihan