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<p>We take seriously the need to support vulnerable claimants moving to Universal
Credit, including those with mental health problems. We will work with stakeholders
and organisations to understand the best way to support all of our customers through
managed migration. For example, we intend to ensure that agents check for evidence
of complex needs or vulnerability, to ensure that those claimants who need additional
help with migration are offered the appropriate support. Working with stakeholders,
there will be a lengthy period of small-scale, careful and robust testing, including
how we best notify and engage with claimants – particularly the most vulnerable –
before we increase volumes.</p><p> </p><p>DWP published an equality impact assessment
for Universal Credit in 2011 which introduced UC and provided for managed migration
and Transitional Protection. In line with Ministers’ legal duties equality impacts
have been considered on all major changes to Universal Credit</p>
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