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1716029

	registered interest
	date	07/05/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, for what reason the address to which to submit pre-action correspondence to his Department changed from DWP Legal Advisers to the Treasury Solicitor in January 2024.
	tabling member constituency	Battersea
	tabling member printed	Marsha De Cordova
	uin	25035
	answer	answer is ministerial correction date of answer 15/05/2024 answer text <p>The relevant pre-action protocol continues to require, as it did before 1<sup>st</sup> January 2024, that pre-action correspondence be sent to the place where the decision was made, i.e. to the address on the letter notifying the decision. Once a claim is issued, service should be on the Treasury Solicitor.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 15/05/2024 13:39:25 answering member 3926 label Biography information for Paul Maynard
	tabling member	4676 label Biography information for Marsha De Cordova

1716030

	registered interest
	date	07/05/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department has taken to communicate to benefits advisers the change of address to which to submit pre-action correspondence relating to his Department.
	tabling member constituency	Battersea
	tabling member printed	Marsha De Cordova
	uin	25036
	answer	answer is ministerial correction date of answer 15/05/2024 answer text <p>The relevant pre-action protocol continues to require, as it did before 1<sup>st</sup> January 2024, that pre-action correspondence be sent to the place where the decision was made. There has therefore been no change to communicate.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 15/05/2024 13:36:36 answering member 3926 label Biography information for Paul Maynard
	tabling member	4676 label Biography information for Marsha De Cordova

1716031

	registered interest
	date	07/05/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many pieces of pre-action correspondence relating to his Department have been (a) received by the Treasury Solicitor and (b) responded to since 1 January 2024.
	tabling member constituency	Battersea
	tabling member printed	Marsha De Cordova
	uin	25037
	answer	answer is ministerial correction date of answer 15/05/2024 answer text <p>The Department responds to a range of correspondence badged by the sender as “pre-action”, sent into a variety of offices across DWP. These are handled on a case-by-case basis. It does not currently collect data that can answer the question asked, and nor is there a requirement for it to do so.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 15/05/2024 13:38:32 answering member 3926 label Biography information for Paul Maynard
	tabling member	4676 label Biography information for Marsha De Cordova

1716032

	registered interest
	date	07/05/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time is between pre-action correspondence relating to his Department being (a) received by the Treasury Solicitor and (b) responded to in the latest period for which data is available.
	tabling member constituency	Battersea
	tabling member printed	Marsha De Cordova
	uin	25038
	answer	answer is ministerial correction date of answer 15/05/2024 answer text <p>The Department responds to a range of correspondence badged by the sender as “pre-action”, sent into a variety of offices across DWP. These are handled on a case-by-case basis. It does not currently collect data that can answer the question asked, and nor is there a requirement for it to do so.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 15/05/2024 13:35:05 answering member 3926 label Biography information for Paul Maynard
	tabling member	4676 label Biography information for Marsha De Cordova

1657034

	registered interest
	date	01/09/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps they are taking to reduce backlogs of Member correspondence in their office.
	tabling member constituency	Solihull
	tabling member printed	Julian Knight
	uin	196678
	answer	answer is ministerial correction date of answer 11/09/2023 answer text <p>The Department takes its quality of correspondence very seriously and keeps this under constant review.</p><p> </p><p>The Cabinet Office publishes statistics on Departmental performance which are published on the gov.uk website and can be viewed <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1145941/Data-on-responses-to-correspondence-from-MPs-and-Peers-in-2022.docx.pdf" target="_blank">here.</a></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 11/09/2023 14:51:38 answering member 4513 label Biography information for Mims Davies
	tabling member	4410 label Biography information for Julian Knight

1657055

	registered interest
	date	01/09/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what data their Department holds on the average response time to enquiries by Members; and what assessment they have made of the adequacy of that response time.
	tabling member constituency	Solihull
	tabling member printed	Julian Knight
	uin	196699
	answer	answer is ministerial correction date of answer 11/09/2023 answer text <p>The Department follows the Cabinet Office guidance on correspondence and aims to reply to members within 20 working days. However, there may be occasions where it is not possible to do so (for example, in complex cases). In these circumstances the Department aims to responded as quickly as possible.</p><p> </p><p>The Cabinet Office publishes statistics on Departmental performance which are published on the gov.uk website and can be viewed <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1145941/Data-on-responses-to-correspondence-from-MPs-and-Peers-in-2022.docx.pdf" target="_blank">here.</a></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 11/09/2023 14:59:33 answering member 4513 label Biography information for Mims Davies
	tabling member	4410 label Biography information for Julian Knight

1601322

	registered interest
	date	06/03/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of developing standardised Proof of Benefit and Uprating Letters to include (a) the type and nature or awards and (b) other information which the recipient may find useful.
	tabling member constituency	Leicester South
	tabling member printed	Jonathan Ashworth
	uin	158925
	answer	answer is ministerial correction date of answer 14/03/2023 answer text <p>We have standardised Proof of Benefit letters for five benefits, ESA, IS, JSA, State Pension and Pension Credit.</p><p> </p><p>The differences between benefits makes standardising Uprating letters impractical. We do add other useful information where appropriate, recently promoting Pension Credit through State Pension letters.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 14/03/2023 15:29:09 answering member 4142 label Biography information for Guy Opperman
	tabling member	4244 label Biography information for Jonathan Ashworth

1472243

	registered interest
	date	21/06/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many new enquiries her Department's MP Urgent Enquiries inbox handled in each month in from January 2021 to May 2022; what steps her Department is taking to manage the (a) performance and (b) case management of those teams; what steps she is taking to oversee the performance of the Urgent Enquiry inbox; and if she will make a statement.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	22377
	answer	answer is ministerial correction date of answer 27/06/2022 answer text <p>DWP does not operate a single inbox dedicated to urgent enquiries from MPs.</p><p> </p><p>We offer a range of ways for MPs to contact DWP, with some product lines operating dedicated email addresses where MPs can contact us. This is in addition to dedicated telephone hotlines for MPs within Disability Services, Retirement Services and Child Maintenance. MPs can also contact the Ministerial Correspondence Team by email, telephone or in writing.</p><p> </p><p>We also triage incoming correspondence to identify urgent queries, so we can take action to address these issues quickly and support our customers.</p><p> </p><p>We recognise the importance of MP enquiries and the important role MPs play in supporting their constituents. Information about how MPs and their staff can best contact us is published on the Parliamentary website and this information is regularly updated. Individual product lines also conduct regular engagement with MPs, including bespoke sessions with MPs and their support teams.</p><p> </p><p>Information relating to the numbers of enquiries received by the DWP email addresses which receive MP contact is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>Emails received from MPs about operational issues are managed as part of DWP’s correspondence teams. We closely monitor the performance of these teams and regularly review the resource allocated to this work and where process improvements can be made.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 27/06/2022 14:49:26 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1417775

	registered interest
	date	28/01/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average response time was for her Department to respond to an enquiry from an MP once an enquiry had been received by the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	113703
	answer	answer is ministerial correction date of answer 02/02/2022 answer text <p>The Department does not record the information requested.</p><p> </p><p>Data on the timeliness of responses to correspondence from MPs and Peers for 2019 and 2020 is published on Gov.uk here: <a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers" target="_blank">https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers</a> . Data for 2021 will be published by the Cabinet Office in due course</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/02/2022 16:03:07 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1378022

	registered interest
	date	12/11/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time was for a substantive response to be sent following an enquiry being made to her Department's MP Account Management team in (a) 2018, (b) 2019, (c) 2020 and (d) 2021.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	73789
	answer	answer is ministerial correction date of answer 17/11/2021 answer text <p>Information on the handling of correspondence from hon. Members and Peers by Government Departments and Agencies is published by the Cabinet Office. The most recent available information was published on 15 July 2021 and can be found at</p><p><a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers" target="_blank">https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers</a>.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 17/11/2021 16:26:51 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden