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1712651

	registered interest
	date	22/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what was the cost to the NHS of missed appointments at (1) hospitals, and (2) GP surgeries, in each of the past five years.
	tabling member printed	Lord Swire
	uin	HL4012
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>It is not possible to produce an estimate of the true cost to the National Health Service of these missed appointments, as this will depend on whether NHS staff were still able to use the time productively, for example by seeing other patients instead, or doing other work. NHS England advises local NHS organisations, general practices and trusts to plan for preventing and dealing with missed appointments. These include ensuring patients can cancel appointments in convenient ways, such as by text message or through online cancellation forms and offering telephone consultations if these better suit the patients’ requirements.</p> answering member printed Lord Markham question first answered 01/05/2024 13:15:38 answering member 4948 label Biography information for Lord Markham
	tabling member	1408 label Biography information for Lord Swire

1670252

	registered interest
	date	15/11/2023
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what assessment NHS England has made of the main reasons for which outpatient appointments have been missed in the last 12 months.
	tabling member constituency	Ilford North
	tabling member printed	Wes Streeting
	uin	2194
	answer	answer is ministerial correction date of answer 20/11/2023 answer text <p>Rates of missed appointments and the causes of these can vary substantially between providers and local areas. NHS England provides guidance on common reasons for did not attends (DNAs) and how providers should seek to understand the local reasons behind these. This guidance is available at the following link: <br> <br> https://www.england.nhs.uk/long-read/reducing-did-not-attends-dnas-in-outpatient-services/</p> answering member constituency Pendle answering member printed Andrew Stephenson question first answered 20/11/2023 17:41:07 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4504 label Biography information for Wes Streeting

1670002

	registered interest
	date	14/11/2023
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, how many and what proportion of NHS outpatient appointments were missed in each year since 2013.
	tabling member constituency	Ilford North
	tabling member printed	Wes Streeting
	uin	1946
	answer	answer is ministerial correction date of answer 20/11/2023 answer text <p>Information on hospital outpatient appointments by attendance type, including did not attends (DNAs), is available at the following link: https://digital.nhs.uk/data-and-information/publications/statistical/hospital-outpatient-activity/</p> answering member constituency Pendle answering member printed Andrew Stephenson question first answered 20/11/2023 17:28:54 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4504 label Biography information for Wes Streeting

1254289

	registered interest
	date	23/11/2020
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what steps his Department is taking to raise awareness of the cost to the NHS of missed appointments without prior notice.
	tabling member constituency	Darlington
	tabling member printed	Peter Gibson
	uin	119375
	answer	answer is ministerial correction date of answer 01/12/2020 answer text <p><strong> </strong></p><p>Many general practices make patients aware of the cost of missed appointments through information displayed in practice waiting rooms or via other channels. Patients are encouraged to attend booked appointments by text messages and other means of communication that remind them about appointments.</p><p>NHS England and NHS Improvement continue to focus on improving access to services to ensure patients can access an appointment at a time and in a way that is most convenient to them, including via face to face, online or telephone consultations. Projects to increase appointment compliance are locally led by National Health Service trusts/providers.</p> answering member constituency Charnwood answering member printed Edward Argar question first answered 01/12/2020 09:47:53 answering member 4362 label Biography information for Edward Argar
	tabling member	4754 label Biography information for Peter Gibson

1186811

	registered interest
	date	20/03/2020
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, whether high-risk people that are social distancing should still attend routine, non-urgent medical appointments.
	tabling member constituency	Kingston upon Hull West and Hessle
	tabling member printed	Emma Hardy
	uin	32728
	answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>We are advising those who are at increased risk of severe illness from COVID-19 to be particularly stringent in following social distancing measures.</p><p>We advise everyone to access medical assistance remotely, wherever possible. However, if individuals have a scheduled hospital or other medical appointment during this period, they should talk to their general practitioner or specialist to ensure they continue to receive the care they need and determine which appointments are absolutely essential.</p> answering member constituency Bury St Edmunds answering member printed Jo Churchill question first answered 21/04/2020 17:25:46 answering member 4380 label Biography information for Jo Churchill previous answer version 14824 answering member constituency Bury St Edmunds answering member printed Jo Churchill answering member 4380 label Biography information for Jo Churchill
	tabling member	4645 label Biography information for Emma Hardy

1134627

	registered interest
	date	25/06/2019
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, how many NHS appointments have been missed in each of the last five years.
	tabling member constituency	Stevenage
	tabling member printed	Stephen McPartland
	uin	269057
	answer	answer is ministerial correction date of answer 03/07/2019 answer text <p>Data for missed outpatient appointments in the years 2013-14 to 2017-18 is provided in the following table. This is a count of appointments, not people, as the same person may have had more than one appointment within the same time period:</p><table><tbody><tr><td><p>Year</p></td><td><p>Total number of appointments</p></td><td><p>Did not attends (DNAs)</p></td><td><p>DNA’s as a % of total appointments</p></td></tr><tr><td><p>2013-14</p></td><td><p>101,844,824</p></td><td><p>7,095,839</p></td><td><p>7.0%</p></td></tr><tr><td><p>2014-15</p></td><td><p>107,188,423</p></td><td><p>7,442,949</p></td><td><p>6.9%</p></td></tr><tr><td><p>2015-16</p></td><td><p>113,298,661</p></td><td><p>7,519,829</p></td><td><p>6.6%</p></td></tr><tr><td><p>2016-17</p></td><td><p>118,578,912</p></td><td><p>7,938,009</p></td><td><p>6.7%</p></td></tr><tr><td><p>2017-18</p></td><td><p>119,378,895</p></td><td><p>7,984,183</p></td><td><p>6.7%</p></td></tr></tbody></table><p>Source: Hospital Episode Statistics – NHS Digital</p><p>Information surrounding the cost of missed hospital appointments is not collected or held centrally.</p> answering member constituency Wimbledon answering member printed Stephen Hammond grouped question UIN 269058 question first answered 03/07/2019 15:31:57 answering member 1585 label Biography information for Stephen Hammond
	tabling member	4093 label Biography information for Stephen McPartland

1134628

	registered interest
	date	25/06/2019
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what the annual cost to the public purse was of missed NHS appointments in each of the last five years.
	tabling member constituency	Stevenage
	tabling member printed	Stephen McPartland
	uin	269058
	answer	answer is ministerial correction date of answer 03/07/2019 answer text <p>Data for missed outpatient appointments in the years 2013-14 to 2017-18 is provided in the following table. This is a count of appointments, not people, as the same person may have had more than one appointment within the same time period:</p><table><tbody><tr><td><p>Year</p></td><td><p>Total number of appointments</p></td><td><p>Did not attends (DNAs)</p></td><td><p>DNA’s as a % of total appointments</p></td></tr><tr><td><p>2013-14</p></td><td><p>101,844,824</p></td><td><p>7,095,839</p></td><td><p>7.0%</p></td></tr><tr><td><p>2014-15</p></td><td><p>107,188,423</p></td><td><p>7,442,949</p></td><td><p>6.9%</p></td></tr><tr><td><p>2015-16</p></td><td><p>113,298,661</p></td><td><p>7,519,829</p></td><td><p>6.6%</p></td></tr><tr><td><p>2016-17</p></td><td><p>118,578,912</p></td><td><p>7,938,009</p></td><td><p>6.7%</p></td></tr><tr><td><p>2017-18</p></td><td><p>119,378,895</p></td><td><p>7,984,183</p></td><td><p>6.7%</p></td></tr></tbody></table><p>Source: Hospital Episode Statistics – NHS Digital</p><p>Information surrounding the cost of missed hospital appointments is not collected or held centrally.</p> answering member constituency Wimbledon answering member printed Stephen Hammond grouped question UIN 269057 question first answered 03/07/2019 15:31:57 answering member 1585 label Biography information for Stephen Hammond
	tabling member	4093 label Biography information for Stephen McPartland

1132599

	registered interest
	date	17/06/2019
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what recent assessment he has made of the cost to the public purse of missed (a) GP and (b) hospital appointments.
	tabling member constituency	Tewkesbury
	tabling member printed	Mr Laurence Robertson
	uin	265416
	answer	answer is ministerial correction date of answer 20/06/2019 answer text <p>Information surrounding the cost of missed general practitioner and hospital appointments is not collected or held centrally.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 20/06/2019 09:32:08 answering member 4455 label Biography information for Seema Kennedy
	tabling member	253 label Biography information for Mr Laurence Robertson

1052526

	registered interest
	date	01/02/2019
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether they are conducting research into the (1) causes, and (2) costs of missed appointments in the NHS; and if so, when they expect to publish the results of that research.
	tabling member printed	Lord Dobbs
	uin	HL13359
	answer	answer is ministerial correction date of answer 14/02/2019 answer text <p>The Department is not currently conducting research into causes, and costs of missed appointments in the National Health Service.</p><p>We know, however, that patients may miss appointments for a number of reasons, including mental health and social circumstances. Patients are encouraged to cancel appointments, so they can be used by someone else. New technologies support providers in reminding patients of their forthcoming appointments to reduce missed appointments, for example, the use of text message reminder systems.</p><p>NHS Digital publishes did not attend (DNAs) for outpatient appointments annually. Data is available from 2006-07 to 2017-18. Data shows a year on year decrease in the percentage of DNAs. The equivalent data for the number of missed appointments in general practice is not available.</p><p>Information surrounding the cost of missed appointments is not collected centrally.</p> answering member printed Baroness Blackwood of North Oxford question first answered 14/02/2019 13:31:14 answering member 4019 label Biography information for Baroness Blackwood of North Oxford
	tabling member	4192 label Biography information for Lord Dobbs

942837

	registered interest
	date	17/07/2018
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Out-patients: Attendance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what steps he is taking to raise awareness of the effect on the public purse of non-attendance for hospital appointments.
	tabling member constituency	Belfast North
	tabling member printed	Nigel Dodds
	uin	164895
	answer	answer is ministerial correction date of answer 24/07/2018 answer text <p>The NHS Constitution for England emphasises patients’ responsibilities including making it clear that “You should keep appointments, or cancel within reasonable time”.</p><p> </p><p>As part of the NHS 70 celebrations, NHS England is encouraging people to show their support for the National Health Service in seven ways, including a pledge to ‘use NHS services wisely’ which includes attending NHS appointments. More information is available on the NHS 70 website at the following link:</p><p><a href="http://www.nhs70.nhs.uk/pledge" target="_blank">www.nhs70.nhs.uk/pledge</a></p> answering member constituency North East Cambridgeshire answering member printed Stephen Barclay question first answered 24/07/2018 15:15:19 answering member 4095 label Biography information for Steve Barclay
	tabling member	1388 label Biography information for Lord Dodds of Duncairn