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1657034
star this property registered interest false more like this
star this property date less than 2023-09-01more like thismore than 2023-09-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps they are taking to reduce backlogs of Member correspondence in their office. more like this
star this property tabling member constituency Solihull more like this
star this property tabling member printed
Julian Knight more like this
star this property uin 196678 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2023-09-11more like thismore than 2023-09-11
star this property answer text <p>The Department takes its quality of correspondence very seriously and keeps this under constant review.</p><p> </p><p>The Cabinet Office publishes statistics on Departmental performance which are published on the gov.uk website and can be viewed <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1145941/Data-on-responses-to-correspondence-from-MPs-and-Peers-in-2022.docx.pdf" target="_blank">here.</a></p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2023-09-11T14:51:38.417Zmore like thismore than 2023-09-11T14:51:38.417Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
4410
unstar this property label Biography information for Julian Knight more like this
1657055
star this property registered interest false more like this
star this property date less than 2023-09-01more like thismore than 2023-09-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what data their Department holds on the average response time to enquiries by Members; and what assessment they have made of the adequacy of that response time. more like this
star this property tabling member constituency Solihull more like this
star this property tabling member printed
Julian Knight more like this
star this property uin 196699 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2023-09-11more like thismore than 2023-09-11
star this property answer text <p>The Department follows the Cabinet Office guidance on correspondence and aims to reply to members within 20 working days. However, there may be occasions where it is not possible to do so (for example, in complex cases). In these circumstances the Department aims to responded as quickly as possible.</p><p> </p><p>The Cabinet Office publishes statistics on Departmental performance which are published on the gov.uk website and can be viewed <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1145941/Data-on-responses-to-correspondence-from-MPs-and-Peers-in-2022.docx.pdf" target="_blank">here.</a></p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2023-09-11T14:59:33.8Zmore like thismore than 2023-09-11T14:59:33.8Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
4410
unstar this property label Biography information for Julian Knight more like this
1601322
star this property registered interest false more like this
star this property date less than 2023-03-06more like thismore than 2023-03-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of developing standardised Proof of Benefit and Uprating Letters to include (a) the type and nature or awards and (b) other information which the recipient may find useful. more like this
star this property tabling member constituency Leicester South more like this
star this property tabling member printed
Jonathan Ashworth more like this
star this property uin 158925 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2023-03-14more like thismore than 2023-03-14
star this property answer text <p>We have standardised Proof of Benefit letters for five benefits, ESA, IS, JSA, State Pension and Pension Credit.</p><p> </p><p>The differences between benefits makes standardising Uprating letters impractical. We do add other useful information where appropriate, recently promoting Pension Credit through State Pension letters.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2023-03-14T15:29:09.627Zmore like thismore than 2023-03-14T15:29:09.627Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4244
unstar this property label Biography information for Jonathan Ashworth more like this
1472243
star this property registered interest false more like this
star this property date less than 2022-06-21more like thismore than 2022-06-21
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many new enquiries her Department's MP Urgent Enquiries inbox handled in each month in from January 2021 to May 2022; what steps her Department is taking to manage the (a) performance and (b) case management of those teams; what steps she is taking to oversee the performance of the Urgent Enquiry inbox; and if she will make a statement. more like this
star this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
star this property uin 22377 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2022-06-27more like thismore than 2022-06-27
star this property answer text <p>DWP does not operate a single inbox dedicated to urgent enquiries from MPs.</p><p> </p><p>We offer a range of ways for MPs to contact DWP, with some product lines operating dedicated email addresses where MPs can contact us. This is in addition to dedicated telephone hotlines for MPs within Disability Services, Retirement Services and Child Maintenance. MPs can also contact the Ministerial Correspondence Team by email, telephone or in writing.</p><p> </p><p>We also triage incoming correspondence to identify urgent queries, so we can take action to address these issues quickly and support our customers.</p><p> </p><p>We recognise the importance of MP enquiries and the important role MPs play in supporting their constituents. Information about how MPs and their staff can best contact us is published on the Parliamentary website and this information is regularly updated. Individual product lines also conduct regular engagement with MPs, including bespoke sessions with MPs and their support teams.</p><p> </p><p>Information relating to the numbers of enquiries received by the DWP email addresses which receive MP contact is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>Emails received from MPs about operational issues are managed as part of DWP’s correspondence teams. We closely monitor the performance of these teams and regularly review the resource allocated to this work and where process improvements can be made.</p><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2022-06-27T14:49:26.627Zmore like thismore than 2022-06-27T14:49:26.627Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1548
unstar this property label Biography information for Jessica Morden more like this
1417775
star this property registered interest false more like this
star this property date less than 2022-01-28more like thismore than 2022-01-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average response time was for her Department to respond to an enquiry from an MP once an enquiry had been received by the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021. more like this
star this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
star this property uin 113703 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2022-02-02more like thismore than 2022-02-02
star this property answer text <p>The Department does not record the information requested.</p><p> </p><p>Data on the timeliness of responses to correspondence from MPs and Peers for 2019 and 2020 is published on Gov.uk here: <a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers" target="_blank">https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers</a> . Data for 2021 will be published by the Cabinet Office in due course</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2022-02-02T16:03:07.09Zmore like thismore than 2022-02-02T16:03:07.09Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1548
unstar this property label Biography information for Jessica Morden more like this
1378022
star this property registered interest false more like this
star this property date less than 2021-11-12more like thismore than 2021-11-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average waiting time was for a substantive response to be sent following an enquiry being made to her Department's MP Account Management team in (a) 2018, (b) 2019, (c) 2020 and (d) 2021. more like this
star this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
star this property uin 73789 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-11-17more like thismore than 2021-11-17
star this property answer text <p>Information on the handling of correspondence from hon. Members and Peers by Government Departments and Agencies is published by the Cabinet Office. The most recent available information was published on 15 July 2021 and can be found at</p><p><a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers" target="_blank">https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers</a>.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2021-11-17T16:26:51.593Zmore like thismore than 2021-11-17T16:26:51.593Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1548
unstar this property label Biography information for Jessica Morden more like this
1359146
star this property registered interest false more like this
star this property date less than 2021-10-15more like thismore than 2021-10-15
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps she is taking to improve her Department's response times to correspondence from members of the public. more like this
star this property tabling member constituency Orkney and Shetland more like this
star this property tabling member printed
Mr Alistair Carmichael more like this
star this property uin 56167 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-10-25more like thismore than 2021-10-25
star this property answer text <p>The Department is currently experiencing high volumes of customer complaints, and it is taking us longer than usual to reply as we start to recover from the challenges of the pandemic.</p><p> </p><p>DWP now triage complaints giving priority to vulnerable claimants who may be at risk, and those with benefit payment issues. We aim to contact customers within 15 working days to clear the complaint or agree how to investigate it if it will take longer.</p><p> </p><p>We continue to look into all complaints as quickly as we can and, as part of the triage process, we write or call those customers where there may be a delay in answering their complaint.</p><p> </p><p>We are in the process of designing the future operating model for DWP complaints and correspondence. As part of this we will be looking for further opportunities to drive efficiency in the process whilst ensuring that vulnerable customers are prioritised.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2021-10-25T14:17:10.803Zmore like thismore than 2021-10-25T14:17:10.803Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1442
unstar this property label Biography information for Mr Alistair Carmichael more like this
1353055
star this property registered interest false more like this
star this property date less than 2021-09-06more like thismore than 2021-09-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what additional steps she will take to improve response times to personal independence payment inquires from hon. Members. more like this
star this property tabling member constituency Inverness, Nairn, Badenoch and Strathspey more like this
star this property tabling member printed
Drew Hendry more like this
star this property uin 43554 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-09-09more like thismore than 2021-09-09
star this property answer text <p>The Department aims to provide substantive replies to inquiries from hon. Members within 20 working days. Where issues are complex substantive replies may take longer.</p> more like this
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2021-09-09T16:38:33.333Zmore like thismore than 2021-09-09T16:38:33.333Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
4467
unstar this property label Biography information for Drew Hendry more like this
1343067
star this property registered interest false more like this
star this property date less than 2021-07-01more like thismore than 2021-07-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many items of written correspondence from hon. Members sent to Ministers in her Department have been (a) received and (b) replied to since 1 April 2020; and how many of those responses were responded to by (i) Ministers and (ii) officials. more like this
star this property tabling member constituency Cardiff West more like this
star this property tabling member printed
Kevin Brennan more like this
star this property uin 25740 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-07-06more like thismore than 2021-07-06
star this property answer text <p>The Cabinet Office is currently compiling data on the timeliness of responses to Hon. and Rt Hon. members from Government Departments and Agencies. This data will be released, and made available to Members, in due course.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2021-07-06T12:22:33.857Zmore like thismore than 2021-07-06T12:22:33.857Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1400
unstar this property label Biography information for Kevin Brennan more like this
1329564
star this property registered interest false more like this
star this property date less than 2021-06-04more like thismore than 2021-06-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Correspondence remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that correspondence sent to her Department is responded to within 20 working days. more like this
star this property tabling member constituency Southport more like this
star this property tabling member printed
Damien Moore more like this
star this property uin 10624 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2021-06-11more like thismore than 2021-06-11
star this property answer text <p>The Department aims to respond to correspondence from hon. Members and their constituents within 20 working days wherever possible. Where the matters raised are complex it may take longer, but we aim to keep any delay to a minimum.</p><p> </p><p>The Cabinet Office publishes information about individual Department’s performance in responding to hon. Members; the most recent information will be published in due course.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2021-06-11T13:55:14.633Zmore like thismore than 2021-06-11T13:55:14.633Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4669
unstar this property label Biography information for Damien Moore more like this