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89868
star this property registered interest false more like this
star this property date less than 2014-08-29more like thismore than 2014-08-29
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
star this property hansard heading CAFCASS remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, how many complaints have been made against the Children and Family Court Advisory and Support Service in the last three years; and how many such complaints have been upheld. more like this
star this property tabling member constituency Newbury more like this
star this property tabling member printed
Richard Benyon more like this
star this property uin 207284 remove filter
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-09-05more like thismore than 2014-09-05
star this property answer text <p>The following table sets out the number of complaints received by Cafcass in each of the last three years:</p><table><tbody><tr><td><p><strong>Financial</strong></p><p><strong>Year</strong></p></td><td><p><strong>Number of complaints </strong></p></td></tr><tr><td><p>2011-12</p></td><td><p>1,264</p></td></tr><tr><td><p>2012-13</p></td><td><p>1,496</p></td></tr><tr><td><p>2013-14</p></td><td><p>1,596</p></td></tr></tbody></table><p><strong> </strong></p><p>In 2012 Cafcass simplified their complaints process, reducing the number of stages involved from three to one and ending the classification of complaints as ‘upheld’. Figures for the number of upheld complaints during this period do not, therefore, exist. The focus of the complaints system is now on putting things right for service users while their case is ongoing so that any necessary remedial action can be taken.</p><p> </p><p>The rising trend shown by the figures is, in part, a reflection of the increase in the volume of cases which Cafcass dealt with during this period. However, the main factors which have contributed to the rising trend are Cafcass’ focus on raising awareness of the complaints process for service users.</p><p> </p>
star this property answering member constituency Bermondsey and Old Southwark more like this
star this property answering member printed Simon Hughes more like this
unstar this property grouped question UIN 207300 more like this
star this property question first answered
less than 2014-09-05T15:12:49.7179131Zmore like thismore than 2014-09-05T15:12:49.7179131Z
star this property answering member
194
star this property label Biography information for Simon Hughes more like this
star this property tabling member
1547
unstar this property label Biography information for Richard Benyon more like this