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1022922

	registered interest
	date	10/12/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many applicants for settlement visas paid for the UK Visas and Immigration’s Settlement Priority Visa service from 31 March 2017 to 1 April 2018; and what was the total amount paid by applicants using that service during that period.
	tabling member printed	Baroness Wolf of Dulwich
	uin	HL12173
	answer	answer is ministerial correction date of answer 21/12/2018 answer text <p>The information requested is not available in published data.</p> answering member printed Baroness Williams of Trafford question first answered 21/12/2018 13:32:57 answering member 4311 label Biography information for Baroness Williams of Trafford
	tabling member	4347 label Biography information for Baroness Wolf of Dulwich

1022923

	registered interest
	date	10/12/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many applicants for settlement visas who paid for the UK Visas and Immigration’s Settlement Priority Visa service from 31 March 2017 to 1 April 2018 qualified for the (1) 8 weeks, and (2) 6 months standard processing times.
	tabling member printed	Baroness Wolf of Dulwich
	uin	HL12174
	answer	answer is ministerial correction date of answer 21/12/2018 answer text <p>The information requested is not available in published data.</p> answering member printed Baroness Williams of Trafford question first answered 21/12/2018 13:35:55 answering member 4311 label Biography information for Baroness Williams of Trafford
	tabling member	4347 label Biography information for Baroness Wolf of Dulwich

1022925

	registered interest
	date	10/12/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many applicants for settlement visas who paid for the UK Visas and Immigration’s Settlement Priority Visa service from 31 March 2017 to 1 April 2018 and qualified for the 8 weeks standard processing time received their visas within that time; and of those who did not, how many received an explanatory letter within (1) 40 days, and (2) 41 to 60 days of their application.
	tabling member printed	Baroness Wolf of Dulwich
	uin	HL12175
	answer	answer is ministerial correction date of answer 21/12/2018 answer text <p>The information requested is not available in published data.</p> answering member printed Baroness Williams of Trafford question first answered 21/12/2018 13:35:42 answering member 4311 label Biography information for Baroness Williams of Trafford
	tabling member	4347 label Biography information for Baroness Wolf of Dulwich

1022926

	registered interest
	date	10/12/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what was the average time taken for applicants for settlement visas who paid for the UK Visas and Immigration’s Settlement Priority Visa service from 31 March 2017 to 1 April 2018 to be (1) issued with a visa, and (2) informed their application had been rejected.
	tabling member printed	Baroness Wolf of Dulwich
	uin	HL12176
	answer	answer is ministerial correction date of answer 21/12/2018 answer text <p>The information requested is not available in published data.</p> answering member printed Baroness Williams of Trafford question first answered 21/12/2018 13:35:13 answering member 4311 label Biography information for Baroness Williams of Trafford
	tabling member	4347 label Biography information for Baroness Wolf of Dulwich

1045651

	registered interest
	date	21/01/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what sums his Department received in payments for visa applications in each of the last three years.
	tabling member constituency	Upper Bann
	tabling member printed	David Simpson
	uin	210535
	answer	answer is ministerial correction date of answer 29/01/2019 answer text <p>Information on visa and immigration income is published annually in The Home Office Annual Report and Accounts. Refer to links below for the last 3 years figures.</p><p>FY2017/18 – page 126:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/727179/6_4360_HO_Annual_report_WEB.PDF" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/727179/6_4360_HO_Annual_report_WEB.PDF</a></p><p>FY2016/17 - page 117:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/627853/ho_annual_report_and_accounts_2016_2017.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/627853/ho_annual_report_and_accounts_2016_2017.pdf</a></p><p>FY2015/16 - page 134:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/539638/HO_AR_16_gov.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/539638/HO_AR_16_gov.pdf</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 29/01/2019 14:47:48 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1597 label Biography information for David Simpson

1077312

	registered interest
	date	25/02/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what refunds or other compensation are available to visa applicants whose visas are not processed within the target time.
	tabling member constituency	Newcastle upon Tyne Central
	tabling member printed	Chi Onwurah
	uin	225500
	answer	answer is ministerial correction date of answer 28/02/2019 answer text <p><br>UK Visas and Immigration consider all requests for refunds on a case by case basis. Whether a refund is issued will depend on the specific circumstances of each case.</p><p>Requests should be made via the complaints process:<br><a href="https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain" target="_blank">https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 225501 question first answered 28/02/2019 17:14:55 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4124 label Biography information for Chi Onwurah

1077314

	registered interest
	date	25/02/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what (a) refunds and (b) other compensation are available to visa applicants who pay for the super priority service which promises a decision within one working day when that timeline is not met.
	tabling member constituency	Newcastle upon Tyne Central
	tabling member printed	Chi Onwurah
	uin	225501
	answer	answer is ministerial correction date of answer 28/02/2019 answer text <p><br>UK Visas and Immigration consider all requests for refunds on a case by case basis. Whether a refund is issued will depend on the specific circumstances of each case.</p><p>Requests should be made via the complaints process:<br><a href="https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain" target="_blank">https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 225500 question first answered 28/02/2019 17:14:55 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4124 label Biography information for Chi Onwurah

1133855

	registered interest
	date	21/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 17 June 2019 to Question 263147 on Visas: Applications, what the new costs of out of hours appointments will be.
	tabling member constituency	Sheffield Central
	tabling member printed	Paul Blomfield
	uin	267739
	answer	answer is ministerial correction date of answer 26/06/2019 answer text <p>We are aware that increased demand has had an impact on short term appointment availability which means customers might not always be able to book an appointment at their earliest convenience.</p><p>We are working with Sopra Steria Limited (SSL) as a matter of priority on a number of actions to increase the capacity at service points and we expect availability to increase shortly. These measures include; six additional service points in Sheffield, Leeds, Manchester, Edinburgh, Cardiff and Exeter in May and June. SSL are also increasing appointments offered to customers across a number of existing sites and have reduced the cost of out of hours appointments to £50 in the Croydon service point. Charges in other core sites currently range from £75 to £100, but we will continue to monitor prices and customer demand.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 26/06/2019 14:46:35 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4058 label Biography information for Paul Blomfield

1134037

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, for what reason his Department decided to charge visa applicants £5.48 for email inquiries.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268417
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The £5.48 email charge is levied to fund the UKVI contact centre commercial contract as the UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs of it. This email charge includes the initial e-mail enquiry plus any follow-up e-mails to and from the contact centre relating to the same enquiry.</p><p>The international charge (£5.48 per email enquiry) was introduced on 1st June 2017 as part of the UKVI Contact Centre operations contract awarded to SITEL UK Ltd</p><p>Those who use the services are predominantly from outside the UK. Our web site <a href="http://www.gov.uk" target="_blank">www.gov.uk</a> is the main source of information and advice and is free of charge.</p><p>Further details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:52:38 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134038

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying a £5.48 charge on email visa enquiries in 2018.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268418
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:53:36 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams