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42648

	registered interest
	date	11/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name
	answering dept sort name
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether Atos Healthcare is seeking to opt out of or end its contract to provide assessment services for Disability Living Allowance and Employment and Support Allowance benefit applications.
	tabling member printed	Lord Morrow
	uin	HL5917
	answer	answer is ministerial correction date of answer 24/03/2014 answer text <p /> <p>The Department is in discussions with Atos Healthcare regarding its contract; Atos Healthcare continues to be committed to and obliged to deliver the services under the contract until such time as the contract ends. </p> answering member printed Lord Freud question first answered 24/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow

45739

	registered interest
	date	27/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many complaints about Atos Healthcare have been submitted or received through the Department for Work and Pensions, per year, since the commencement of the service provision contract.
	tabling member printed	Lord Morrow
	uin	HL6388
	answer	answer is ministerial correction date of answer 01/04/2014 answer text <p /> <p /> <p>The Department does not hold central records on the number of complaints received in regards to Atos Healthcare, this information could only be collated at disproportionate cost.</p><p> </p> answering member printed Lord Freud question first answered 01/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow

45740

	registered interest
	date	27/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether they will place in the Library of the House a copy of Atos Healthcare's complaints policy and procedure, as held by the Department for Work and Pensions.
	tabling member printed	Lord Morrow
	uin	HL6389
	answer	answer is ministerial correction date of answer 02/04/2014 answer text <p /> <p /> <p>I will place a copy of Atos Healthcare's complaints policy and procedure in the House library.</p><p> </p><p>Atos Healthcare provides leaflets which are available in all their assessment centres for information on their complaints procedure and policy.</p> answering member printed Lord Freud attachment 1 file name eDeposits Coversheet for HL6389 & H6390.doc title eDeposits Coversheet for HL6389 & H6390 2 file name Atos Healthcare Complaints Procedures Guide.pdf title Atos Healthcare Complaints Procedure 3 file name 22-13 Update to Atos Healthcare Complaints Procedures Guide.pdf title Update to Atos Healthcare Complaints Procedure grouped question UIN HL6390 question first answered 02/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow

45741

	registered interest
	date	27/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether all persons undergoing medical examinations by Atos Healthcare in respect of benefit applications are advised of the complaints procedure and policy, as held by the Department for Work and Pensions; if so, whether this has been routine practice since Atos Healthcare commenced service provision; and how persons are made aware of the complaints policy and procedure.
	tabling member printed	Lord Morrow
	uin	HL6390
	answer	answer is ministerial correction date of answer 02/04/2014 answer text <p /> <p /> <p>I will place a copy of Atos Healthcare's complaints policy and procedure in the House library.</p><p> </p><p>Atos Healthcare provides leaflets which are available in all their assessment centres for information on their complaints procedure and policy.</p> answering member printed Lord Freud attachment 1 file name eDeposits Coversheet for HL6389 & H6390.doc title eDeposits Coversheet for HL6389 & H6390 2 file name Atos Healthcare Complaints Procedures Guide.pdf title Atos Healthcare Complaints Procedure 3 file name 22-13 Update to Atos Healthcare Complaints Procedures Guide.pdf title Update to Atos Healthcare Complaints Procedure grouped question UIN HL6389 question first answered 02/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow

45989

	registered interest
	date	31/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, in light of the announcement that Atos Healthcare is exiting its contract in respect of fit-for-work tests, whether they plan to initiate an investigation with published terms of reference into that company's performance, including complaints made directly to Atos Healthcare and through any other agency including the Department for Work and Pensions.
	tabling member printed	Lord Morrow
	uin	HL6467
	answer	answer is ministerial correction date of answer 04/04/2014 answer text <p> </p><p> </p><p>The Department has closely monitored the performance of Atos Healthcare and will continue to do so until Atos exits the contract as described in the Written Ministerial Statement of 27 March 2014. There are no plans to carry out any investigations into performance.</p> answering member printed Lord Freud question first answered 04/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow

45990

	registered interest
	date	31/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, further to the Written Answer by Lord Freud on 24 March (WA 63), and in the light of recent developments, what were the circumstances leading to the withdrawal of Atos Healthcare from its contract, including all relevant dates of notifications.
	tabling member printed	Lord Morrow
	uin	HL6468
	answer	answer is ministerial correction date of answer 09/04/2014 answer text <p /> <p /> <p>Following detailed negotiations with Atos Healthcare, the Government has reached a settlement for Atos to exit the contract to deliver Work Capability Assessments before it is due to end in August 2015. Atos did not receive any compensation from the taxpayer for this early termination but made a substantial financial settlement to the Department for Work and Pensions.</p> answering member printed Lord Freud question first answered 09/04/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow

60570

	registered interest
	date	09/06/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Atos Healthcare
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether they have made any assessment of the compliance of Atos Healthcare with the Human Rights Act 1998, particularly section 6, and the European Convention for the Protection of Human Rights and Fundamental Freedoms, particularly Article 3; if so, what is that assessment; and whether all staff of that organisation are fully briefed and supplied with copies of the Act and Convention.
	tabling member printed	Lord Morrow
	uin	HL159
	answer	answer is ministerial correction date of answer 18/06/2014 answer text <p /> <p /> <p>The Department for Work and Pensions does not routinely assess Atos Healthcare's compliance with the Human Rights Act 1998 or the European Convention for Human Rights under its contracts with the Department. However, our contracts with Atos and all of our suppliers include obligations to comply with all legal requirements.</p><p><strong> </strong></p> answering member printed Lord Freud question first answered 18/06/2014 14:40:52 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow

61530

	registered interest
	date	12/06/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Work Capability Assessment
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, in the light of the decision by Atos Healthcare to end its contract early, whether that contract will now be made public.
	tabling member printed	Lord Morrow
	uin	HL299
	answer	answer is ministerial correction date of answer 19/06/2014 answer text <p /> <p /> <p>A redacted copy of the Medical Services Contract between the Department for Work and Pensions and Atos Healthcare was placed in the House of Lords library on 14<sup>th</sup> September 2010.</p><p> </p><p>The Health Services Category Team are currently undertaking the necessary contractual action following the mutual Termination of the Medical Services Contract with Atos and an updated version of the contract will be placed in the library by 30<sup>th</sup> July 2014.</p> answering member printed Lord Freud question first answered 19/06/2014 14:02:26 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow

61531

	registered interest
	date	12/06/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Medical Examinations
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is the estimated current backlog of persons waiting to be assessed by Atos Healthcare for (1) Employment Support Allowance, and (2) Disability Living Allowance, broken down by region of England, Scotland, Northern Ireland and Wales; what action they are taking to address the backlog; and on what evidence they base their attribution of the delays to failings within Atos.
	tabling member printed	Lord Morrow
	uin	HL300
	answer	answer is ministerial correction date of answer 26/06/2014 answer text <p> </p><p> </p><p>The table below shows outstanding Employment and Support Allowance new claims, existing Employment and Support Allowance recipients awaiting a review and Incapacity Benefit claimants awaiting reassessment, at the end of April 2014 for England, Scotland and Wales. The figures exclude cases referred to Atos Healthcare where the claimant has yet to return their ESA50 questionnaire.</p><p> </p><table><tbody><tr><td><p><strong>Region</strong></p></td><td><p>ESA New claims awaiting a Work Capability Assessment</p></td><td><p>Existing ESA recipients awaiting a review Work Capability Assessment</p></td><td><p>Incapacity Benefit recipients awaiting reassessment</p></td></tr><tr><td><p>England</p></td><td><p>333,000*</p></td><td><p>201,000*</p></td><td><p>74,000*</p></td></tr><tr><td><p>Scotland</p></td><td><p>34,000*</p></td><td><p>13,000*</p></td><td><p>2,000*</p></td></tr><tr><td><p>Wales</p></td><td><p>28,000*</p></td><td><p>20,000*</p></td><td><p>7,000*</p></td></tr></tbody></table><p> </p><p>* Note: figures are based on operational management information received from Atos Healthcare and are rounded to the nearest thousand.</p><p> </p><p>The total Disability Living Allowance claimants' awaiting an assessment at the end of April 2014 nationally was 800. Figures are based on operational management information received from Atos Healthcare and are rounded to the nearest hundred.This information is not routinely collated to regional area.</p><p> </p><p>The Department for Social Development in Northern Ireland has a separate contract with Atos Healthcare for the delivery of assessments in Northern Ireland. Therefore, questions relating to waiting times in Northern Ireland should be addressed to the Minister for Social Development in Northern Ireland.</p><p> </p><p>We are working closely with our supplier to deliver the best possible service for claimants, driving up performance and quality to help reduce waiting times and process claims as quickly as possible. We are continuing to monitor and robustly manage this contract.</p><p> </p><p>Identification by the Department of a reduction in Atos Healthcare's quality led to decisive action in the form of a retraining and re-accreditation exercise and an overhaul of audit arrangements when we instructed Atos Healthcare to introduce an improvement plan in July 2013. The quality of reports provided by Atos Healthcare has improved significantly but the Department continues to monitor quality closely.</p><p> </p> answering member printed Lord Freud question first answered 26/06/2014 15:19:52 answering member 3893 label Biography information for Lord Freud
	tabling member	3795 label Biography information for Lord Morrow