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1149727
star this property registered interest false more like this
star this property date less than 2019-10-14more like thismore than 2019-10-14
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
unstar this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading thebigword remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government when the contract with thebigword to provide interpreting and translation services in the criminal justice system will be reviewed. more like this
star this property tabling member printed
Baroness Coussins more like this
star this property uin HL20 more like this
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-21more like thismore than 2019-10-21
star this property answer text <p>The Language Services contracts commenced on 31 October 2016, with thebigword appointed as providers of spoken face to face, telephone and video interpretation as well as translation and transcription services.</p><p> </p><p>The initial term of the contracts is four years with up to three one-year extensions available.</p><p> </p><p>The initial term of the contracts with thebigword is due to expire on 30th October 2020. The first option to extend for one-year has been agreed for translation and transcription services, and has also been approved for spoken face to face, telephone and video interpretation services.</p><p> </p><p>The future of the contract, including the possibility of further extensions, is currently being considered.</p> more like this
star this property answering member printed Lord Keen of Elie more like this
star this property question first answered
less than 2019-10-21T15:27:36.873Zmore like thismore than 2019-10-21T15:27:36.873Z
unstar this property answering member
4538
star this property label Biography information for Lord Keen of Elie more like this
star this property tabling member
3829
unstar this property label Biography information for Baroness Coussins more like this
672268
star this property registered interest false more like this
star this property date less than 2017-01-12more like thismore than 2017-01-12
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
unstar this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading thebigword remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government whether they have a target figure for cost savings for the provision of court interpreters under the contract with <i>thebigword</i>; and if so, what is it, and against what baseline it is measured. more like this
star this property tabling member printed
Baroness Coussins more like this
star this property uin HL4606 more like this
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-01-26more like thismore than 2017-01-26
star this property answer text <p>The Ministry is committed to ensuring the justice system is supported by a range of quality language services that meet the needs of all those that require them.</p><p> </p><p>All our new language service contracts contain robust performance and charging provisions which are designed to ensure the value for money and affordability of the services provided by the department's suppliers. However, we have not felt it appropriate to set a target figure for cost savings for the provision of court interpreters, which is a demand-led service, given the importance we attach to the provision of such support to those who most need it.</p> more like this
star this property answering member printed Lord Keen of Elie more like this
star this property question first answered
less than 2017-01-26T14:22:30.823Zmore like thismore than 2017-01-26T14:22:30.823Z
unstar this property answering member
4538
star this property label Biography information for Lord Keen of Elie more like this
star this property tabling member
3829
unstar this property label Biography information for Baroness Coussins more like this
672269
star this property registered interest false more like this
star this property date less than 2017-01-12more like thismore than 2017-01-12
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
unstar this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading thebigword remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government whether the contract with <i>thebigword</i> for court interpreters specifies any particular level or type of qualification which individual interpreters are expected to have. more like this
star this property tabling member printed
Baroness Coussins more like this
star this property uin HL4607 more like this
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-01-26more like thismore than 2017-01-26
star this property answer text <p>The Ministry is committed to ensuring the justice system is supported by a range of high quality language services that meet the needs of all those that require them.</p><p> </p><p>Bookings are classified depending on their complexity level, namely: ‘standard’, ‘complex’ and ‘complex written’. These complexity levels were determined by each Commissioning Body.</p><p> </p><p>I can confirm that the contract sets out the minimum level of qualification and experience a language professional is required to have in order to work on each complexity level of booking. Details of these qualifications can be found at: <a href="https://www.contractsfinder.service.gov.uk/Notice/975cb99e-fec6-430f-8f31-fd532a907137" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/975cb99e-fec6-430f-8f31-fd532a907137</a></p> more like this
star this property answering member printed Lord Keen of Elie more like this
star this property question first answered
less than 2017-01-26T14:23:54.683Zmore like thismore than 2017-01-26T14:23:54.683Z
unstar this property answering member
4538
star this property label Biography information for Lord Keen of Elie more like this
star this property tabling member
3829
unstar this property label Biography information for Baroness Coussins more like this
672273
star this property registered interest false more like this
star this property date less than 2017-01-12more like thismore than 2017-01-12
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
unstar this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading thebigword remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government which company, or companies, are being sub-contracted by <i>thebigword</i> to provide court interpreting services; and whether those companies are subject to quality assurance. more like this
star this property tabling member printed
Baroness Coussins more like this
star this property uin HL4611 more like this
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-01-26more like thismore than 2017-01-26
star this property answer text <p>To ensure a high and consistent level of fulfilment across all geographical areas and in rare languages, thebigword have partnered with a number of subcontractors, namely: Global Language Services Limited, Cintra Translations Limited, Debonair Languages Ltd, Supreme Linguistic Services Ltd, Mango Spice Language Solutions, J-anne Interpreting and Translation Service Limited, Global Translation Services and Language River.</p><p> </p><p>Thebigword must ensure that its subcontracts contain obligations no less onerous on the sub-contractor than those imposed on them by the Ministry, including those relating to quality and performance standards. Thebigword are also responsible for carrying out audits to ensure subcontractor adherence to the contract service specification.</p><p> </p><p>All language professionals provided by thebigword, whether directly or via subcontractor, will be subject to ongoing quality assurance provided by The Language Shop. This includes a programme of 'spot checks' of interpreters undertaking assignments.</p>
star this property answering member printed Lord Keen of Elie more like this
star this property question first answered
less than 2017-01-26T14:27:17.82Zmore like thismore than 2017-01-26T14:27:17.82Z
unstar this property answering member
4538
star this property label Biography information for Lord Keen of Elie more like this
star this property tabling member
3829
unstar this property label Biography information for Baroness Coussins more like this