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<p> </p><p> </p><p> </p><p>We do not monitor train operator performances by service
type (i.e. commuter trains only) under the Franchise Agreement; we monitor each operator's
performance across their whole network against benchmarks under the Franchise Agreement.</p><p>
</p><p> </p><p> </p><p>The Department monitors each train operator's overall performance
against these benchmarks and there are clear actions set out in the Franchise Agreement
should performance drop below what is expected. This regular monitoring includes monthly
meetings with their senior management where performance figures are scrutinised and
challenged.</p><p> </p><p> </p><p> </p><p>At present London Midland are assessed as
being within their contracted performance benchmarks as set out in the Franchise Agreement.</p><p>
</p><p> </p><p> </p><p>In 2002 when Network Rail took control of Britain's Rail infrastructure,
train performance was languishing at record low levels (78.6% of trains arriving on
time nationally). Since then, it has risen to averaging around 90%. Network Rail has
been tasked with ensuring that 92.5% of trains arrive on time nationally by 2019.</p><p>
</p><p> </p><p> </p><p>We are determined that improvements in infrastructure across
the network, as evidenced by the £38 billion investment agreed with Network Rail for
the next 5 years, will further improve the performance of all train operators.</p><p>
</p><p> </p><p> </p>
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