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760281

	registered interest
	date	13/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when he expects the universal credit landlord portal to be available in areas with full digital universal credit service.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	105002
	answer	answer is ministerial correction date of answer 09/10/2017 answer text <p>Following successful pilots of the ‘Trusted Partner’ scheme and the ‘Landlord Portal Service’, DWP are rolling out both initiatives together. We are enrolling more landlords in stages, in tandem with the expansion of the Universal Credit Full Service. We have started with the largest landlord groups, in order to ensure the highest possible number of tenants are able to benefit from the schemes, as early as possible. This means that all Trusted Partner landlords have access to the Landlord Portal. We have also already introduced this to the landlords involved in our Trusted Partner pilot.</p><p> </p><p>The Trusted Partner scheme allows social landlords to play a key role in engaging with their tenants who are Universal Credit claimants, helping those who can’t manage their housing payments to access the support available. The Landlord Portal provides social landlords with the ability to submit information directly to the Universal Credit online system, which supports timely and accurate payment of housing costs to Universal Credit claimants.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 09/10/2017 11:45:07 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

760283

	registered interest
	date	13/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department has taken to reduce waiting times on the universal credit telephone line in advance of a potential increase in the volume as calls arising from full service rollout.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	105003
	answer	answer is ministerial correction date of answer 09/10/2017 answer text <p>The Universal Credit Full Service was expanded to an additional 29 Jobcentre sites in July and rollout will continue this month, with new claims and changes of circumstance reported online in the vast majority of all cases. All customers have an online account, online statement and journal for interacting with their dedicated Case Manager and Work Coach.</p><p> </p><p>We endeavour to resolve all enquiries from our customers at the point of contact, whether that be face-to-face, online, or on the phone. The percentage of calls being received as a proportion of our total caseload has been steadily falling this year, as customers interact more online, and we will continue to invest to make more functionality available online – for example, customers can now update their Claimant Commitments online before and after their meetings with the Work Coach, helping record job search as customers take the next steps forward into work.</p><p> </p><p>Every week we match the required capacity and resources to our telephony forecast to ensure we meet demand and deliver a good service across our channels. This capacity is organised to scale up in line with new claims as the service expands further to ensure a good customer service and experience.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 09/10/2017 12:42:33 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

760284

	registered interest
	date	13/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Electronic Government
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will bring forward the introduction of the online booking system for universal credit jobcentre appointments so that new claimants in October do not incur costs for calling the helpline.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	105004
	answer	answer is ministerial correction date of answer 09/10/2017 answer text <p>DWP is currently running a tender process to identify a strategic appointment booking provider. In accordance with the minimum timescales set out in the Public Contracts Regulations 2015 we expect to complete this process in January 2018.</p><p> </p><p>Once a strategic appointment booking provider is identified, we will need to undertake further work to build the required functionality to link the booking system to the Universal Credit Full Service.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 09/10/2017 11:48:44 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

760285

	registered interest
	date	13/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training his Department has provided to jobcentre work coaches to help claimants adapt to the new universal credit benefit since that benefit was introduced.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	105005
	answer	answer is ministerial correction date of answer 09/10/2017 answer text <p>We have in place a substantial programme of learning and ongoing support for work coaches to enable them to support all customers, whatever their needs. Work coaches receive a blend of face-to-face and online learning, which focuses on both the technical delivery steps and importantly the transformational change, as well as consolidation of training post-completion.</p><p> </p><p>Accreditation is also core to establishing our Work Coaches as an externally recognised professional workforce, and is central to our commitment to their continuous professional development. The learning and accreditation for Work Coaches reflects the critical role they play in the successful delivery of Universal Credit. However, we are not complacent and are investing in our people at all levels to give them the skills, knowledge and tools to deliver.</p><p> </p><p>The Universal Credit Full Service has a training feature that allows our staff to experience the system. Feedback from staff on the training has been positive, particularly the ability to experience the system before their jobcentre goes live with the full service.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 09/10/2017 11:57:08 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

756097

	registered interest
	date	04/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Disability: Students
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the effect of the introduction of universal credit on the take-up of higher education for full-time disabled students.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	7105
	answer	answer is ministerial correction date of answer 11/09/2017 answer text <p>Most full time students in higher education do not qualify for Universal Credit. Students, including disabled students and those with health conditions, access fees and living costs support for their higher education courses through various loans and grants funded by the Department for Education.</p><p> </p><p>However, Universal Credit is designed so that a person already in receipt of Universal Credit because of disability or ill health is not discouraged from taking up higher education that may help them in the future.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 7545 question first answered 11/09/2017 13:08:57 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

756128

	registered interest
	date	04/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Disability: Students
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how much additional funding was allocated for loans to compensate full-time disabled students for the loss of access to employment and support allowance since the introduction of universal credit.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	7545
	answer	answer is ministerial correction date of answer 11/09/2017 answer text <p>Most full time students in higher education do not qualify for Universal Credit. Students, including disabled students and those with health conditions, access fees and living costs support for their higher education courses through various loans and grants funded by the Department for Education.</p><p> </p><p>However, Universal Credit is designed so that a person already in receipt of Universal Credit because of disability or ill health is not discouraged from taking up higher education that may help them in the future.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 7105 question first answered 11/09/2017 13:08:57 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

757855

	registered interest
	date	05/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of claimants on full service universal credit have not been paid in full within six weeks in each of the last two years.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	8923
	answer	answer is ministerial correction date of answer 11/09/2017 answer text <p>We are intending to publish further data on payment timeliness in due course, but our latest internal data nationally, suggests around 80% of cases are paid in full at the end of the first assessment period.</p><p> </p><p>For the remaining cases we estimate around a third have not signed up to their claimant commitment so cannot be paid until they have. The other two thirds have an outstanding verification issue, such as providing bank statements, evidence of childcare costs, or proof of rent. Many of these claimants receive a part-payment where elements of the claim have been verified.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 7328 7329 7431 9191 question first answered 11/09/2017 12:21:29 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

757854

	registered interest
	date	05/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of claimants on full service universal credit were satisfied with the service received in the most recent period for which figures are available; and what that satisfaction rate was in (a) live and (b) full service areas.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	8924
	answer	answer is ministerial correction date of answer 11/09/2017 answer text <p>The DWP claimant satisfaction and experience survey currently only covers Universal Credit Live Service claimants. The available figures cover the financial year 2015/16.</p><p>We continue to monitor and evaluate the delivery of Universal Credit. To date there have been a number of published reports where claimants responded to surveys. As Universal Credit is rolled out to new areas of the country we will continue to involve claimants in the overall evaluation.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 7847 8979 question first answered 11/09/2017 12:18:18 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

757857

	registered interest
	date	05/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the Minister for Employment's oral contribution of 27 June 2017, Official Report, column 570, on universal credit customers' satisfaction, whether the universal credit claimants referred to were on (a) live and (b) full service; and over what period of time those claimants reported their satisfaction.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	8979
	answer	answer is ministerial correction date of answer 11/09/2017 answer text <p>The DWP claimant satisfaction and experience survey currently only covers Universal Credit Live Service claimants. The available figures cover the financial year 2015/16.</p><p>We continue to monitor and evaluate the delivery of Universal Credit. To date there have been a number of published reports where claimants responded to surveys. As Universal Credit is rolled out to new areas of the country we will continue to involve claimants in the overall evaluation.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 7847 8924 question first answered 11/09/2017 12:18:18 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen

758881

	registered interest
	date	07/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what evidence his Department has that (a) under the full service and (b) under the live service universal credit (i) moves people into work more quickly and (ii) supports people to stay in work longer than the previous system; and if he will set out the timescale over which that evidence was collected.
	tabling member constituency	South Cambridgeshire
	tabling member printed	Heidi Allen
	uin	9534
	answer	answer is ministerial correction date of answer 12/09/2017 answer text <p>We will be publishing further research on the employment impacts of Universal Credit shortly.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 12/09/2017 09:48:50 answering member 3969 label Biography information for Damian Hinds
	tabling member	4516 label Biography information for Heidi Allen