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89925
star this property registered interest false more like this
star this property date less than 2014-09-01more like thismore than 2014-09-01
star this property answering body
The Lord Chairman of Committees more like this
star this property answering dept id 200 more like this
star this property answering dept short name
unstar this property answering dept sort name Chairman of Committees (HoL) more like this
star this property hansard heading Parliamentary Information and Communications Technology Service more like this
star this property house id 2 more like this
star this property legislature
25277
unstar this property pref label House of Lords more like this
star this property question text To ask the Chairman of Committees what is the mean and maximum time delay for PICT to answer telephone helpline calls from Members of the House of Lords. more like this
star this property tabling member printed
Baroness Finlay of Llandaff more like this
star this property uin HL1767 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-09-22more like thismore than 2014-09-22
star this property answer text <p>The mean and maximum time for PICT to answer telephone calls to extension 2001 (the PICT Service Desk) is set out by month in the table below. These figures represent all calls to the Service Desk. Unfortunately, it is not possible to produce figures for specific customer groups.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Mean wait (minutes: seconds)</strong></p></td><td><p><strong>Maximum time delay (minutes: seconds)</strong></p></td></tr><tr><td><p>January 2014</p></td><td><p>01:52</p></td><td><p>24:14</p></td></tr><tr><td><p>February 2014</p></td><td><p>01:27</p></td><td><p>21:37</p></td></tr><tr><td><p>March 2014</p></td><td><p>01:42</p></td><td><p>17:45</p></td></tr><tr><td><p>April 2014</p></td><td><p>01:23</p></td><td><p>20:22</p></td></tr><tr><td><p>May 2014</p></td><td><p>01:56</p></td><td><p>19:26</p></td></tr><tr><td><p>June 2014</p></td><td><p>02:41</p></td><td><p>35:00</p></td></tr><tr><td><p>July 2014</p></td><td><p>03:29</p></td><td><p>29:41</p></td></tr><tr><td><p>August 2014</p></td><td><p>02:55</p></td><td><p>27:26</p></td></tr></tbody></table><p> </p><p>PICT aims to answer 80% of calls in 20 seconds or less and 90% of calls in 60 seconds or less.</p>
star this property answering member printed Lord Sewel more like this
star this property question first answered
remove filter
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2124
star this property label Biography information for Lord Sewel more like this
star this property tabling member
3609
star this property label Biography information for Baroness Finlay of Llandaff more like this