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answer › question first answered	2014-07-01T14:11:42.9049961Z
max date	2018-11-02
answer › answering member › label	Biography information for Esther McVey

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

previous answer version

answering member constituency

answering member printed

answering member


label

tabling member


label

63000

registered interest

date

19/06/2014

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Telephone Services

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, how many telephone lines with the prefix (a) 0845, (b) 0844 and (c) 0843 his Department (i) operates and (ii) sponsors; how many calls each such number has received in the last 12 months; and whether alternative numbers charged at BT local rates are available in each such case.

tabling member constituency

Walsall South

tabling member printed

Valerie Vaz

uin

201440

answer

is ministerial correction

date of answer

01/07/2014

answer text

(a) Number of customer helplines with a prefix of 0845 is 139(b) The Department does not operate any 0844 numbers(c) The Department does not operate any 0843 numbers Data sources and metric definitions will be placed in the library. All numbers currently owned by Network Services relate to calls either managed entirely within the Department or split between DWP and outsourcing partners. If the Department sponsors any numbers on behalf of third parties data is not included within Network Services reporting. During 2014 DWP are introducing 0345 numbers to run alongside existing 0845 numbers to provide a choice for the caller based on the arrangement they have with their telephony provider. Using 0345 numbers allows DWP to use the same last 7 digits as its 0845 range. Charges for calls to 0345/0845 numbers vary and depend on the person's contract with their provider. When charges apply the costs are shown on the following web page for the Gov.uk site (<a href="http://www.gov.uk/call-charges" target="_blank">www.gov.uk/call-charges</a>) If a customer raises concerns over the cost of a call we will offer to call them back from our enquiry lines. The Department also provides controlled access to telephones for claimants who require one in support of their jobsearch or benefit enquiry. The department does not operate any prefixes that begin with 0844 or 0843 therefore no alternative numbers are available.

answering member constituency

Wirral West

answering member printed

Esther McVey

question first answered

01/07/2014 14:11:42

answering member

4084

	label	Biography information for Esther McVey

previous answer version

5082

answering member constituency

Wirral West

answering member printed

Esther McVey

answering member

4084

	label	Biography information for Esther McVey

tabling member

4076

	label	Biography information for Valerie Vaz