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<p>Child Maintenance Options provide impartial information to support parents in making
the most appropriate maintenance arrangement for their circumstances.</p><p>Child
Maintenance Options agents complete a comprehensive training programme and have supporting
guidance available to ensure they provide complete and unbiased information to customers,
including information about how a child maintenance calculation is worked out and
what information is taken into account.</p><p>Child Maintenance Service caseworkers
who take applications to the statutory scheme are trained on the detail of the variations
system so, in cases where a declaration is made, the variation can be applied appropriately.</p><p>As
part of the Compliance and Arrears Strategy the department is reviewing its approach
to variations. Appropriate additional training and guidance will be considered as
a result.</p>
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