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802309

	registered interest
	date	06/12/2017
	answering body	Department of Health
	answering dept id	17
	answering dept short name	Health
	answering dept sort name	Health
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health, what information his Department holds on the number of unsuccessful attempts made by (a) patients and (b) GPs when attempting to book an appointment at a hospital directly through the online choose and book system.
	tabling member constituency	Fylde
	tabling member printed	Mark Menzies
	uin	117996
	answer	answer is ministerial correction date of answer 14/12/2017 answer text <p>The NHS e-Referral Service (e-RS) replaced the choose and book system in June 2015. The NHS e-RS is designed to allow patients and healthcare professionals to select appointments with providers either online or by phone.</p><p> </p><p>An attempt to make a booking may be unsuccessful if there is no appointment for the required clinic or hospital service available on e-RS. If no appointment is available for a patient or general practitioner (GP) to book on e-RS, the referral is forwarded (via the Manage Your Referral application) or deferred (via the professional application) to the patient’s chosen provider to enable the provider to book the patient an appointment.</p><p> </p><p>The relevant provider is contacted informing them that a patient requires an appointment and the provider will then contact the patient in relation to an appointment. Information on unsuccessful appointment bookings by patients or GPs for the last 12 months is in the table.</p><p> </p><table><tbody><tr><td colspan="2"><p>Unsuccessful bookings December 2016 - November 2017</p></td></tr><tr><td><p>By Patient</p></td><td><p>263,681</p></td></tr><tr><td><p>By Referrer (GP)</p></td><td><p>634,630</p></td></tr><tr><td><p>By BMS Admin<sup>1</sup></p></td><td><p>708,718<sup>1</sup></p></td></tr><tr><td><p>Total</p></td><td><p>1,852,781</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Total successful bookings in same period</p></td><td><p>12,538,460</p></td></tr></tbody></table><p> </p><p>Note:</p><p> </p><p><sup>1</sup>Bookings by “BMS Admin” are created when either another organisation (referrer or provider) attempts to book an appointment on the patient’s behalf or if a patient contacts the national Telephone Appointments Line and a contact centre operator attempts to book an appointment on the patient’s behalf.</p> answering member constituency Thurrock answering member printed Jackie Doyle-Price question first answered 14/12/2017 16:43:40 answering member 4065 label Biography information for Dame Jackie Doyle-Price
	tabling member	3998 label Biography information for Mark Menzies

1677422

	registered interest
	date	12/12/2023
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what assessment she has made of the impact of shared waiting lists on patient choice.
	tabling member constituency	East Devon
	tabling member printed	Simon Jupp
	uin	6644
	answer	answer is ministerial correction date of answer 18/12/2023 answer text <p>We have made no such assessment.</p> answering member constituency Pendle answering member printed Andrew Stephenson question first answered 18/12/2023 17:04:35 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4862 label Biography information for Simon Jupp

1679527

	registered interest
	date	05/01/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, with reference to her Department's guidance entitled Elective recovery taskforce: implementation plan, published on 4 August 2023, what steps she is taking to ensure equity of access for those unable to use digital platforms.
	tabling member constituency	Bootle
	tabling member printed	Peter Dowd
	uin	7964
	answer	answer is ministerial correction date of answer 15/01/2024 answer text <p>In September 2023, NHS England published a framework for action on digital inclusion to help the system design and implement inclusive digital approaches and technologies, including actions to build digital skills and capability among patients and National Health Service staff. This covers all NHS digital platforms. Patients unable to use digital channels will continue to be able to access services via telephone and through face-to-face services.</p> answering member constituency Pendle answering member printed Andrew Stephenson question first answered 15/01/2024 14:44:37 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4397 label Biography information for Peter Dowd

1687017

	registered interest
	date	02/02/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, with reference to the guidance entitled Elective recovery taskforce: implementation plan, published on 4 August 2023, what the baseline position is for how many patients are accessing choice.
	tabling member constituency	Ilford North
	tabling member printed	Wes Streeting
	uin	12827
	answer	answer is ministerial correction date of answer 08/02/2024 answer text <p>Last year, the Government set out how it will make it easier for patients to exercise their choice by improving the NHS App, increasing choice for patients already on waiting lists, and raising awareness of patients’ right to choose.</p><p>At the point of referral, for example at a general practice (GP) appointment, patients will be actively offered a list of providers which are clinically appropriate for their condition. This will be a minimum of five providers where possible. Patients will also be informed of their right to choose and encouraged to raise this at the time of the referral.</p><p>Since the commitments made by the Government in May 2023, we have seen an increase in the number of patients being offered choice at the point of referral. The Department does not hold data regarding patients choosing between a hospital and clinic for their first outpatient appointment each month. The Department has also not made an estimate of how many patients were aware, before visiting their GP, of their right to choose the provider for their first outpatient appointment.</p><p>In autumn last year, the Department ran a press partnership campaign to raise awareness and increase understanding of choice. Furthermore, the Department has recently launched a marketing campaign, aimed at all adults, to increase awareness of a patient's right to choose where they receive their hospital care, as well as encourage more people to actively make a choice.</p> answering member constituency Pendle answering member printed Andrew Stephenson grouped question UIN 12828 12829 12830 question first answered 08/02/2024 10:03:40 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4504 label Biography information for Wes Streeting

1687018

	registered interest
	date	02/02/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what information her Department holds on the number and proportion of patients that were able to discuss with their GP which (a) hospital and (b) clinic they would attend for their first outpatient appointment in the last six months.
	tabling member constituency	Ilford North
	tabling member printed	Wes Streeting
	uin	12828
	answer	answer is ministerial correction date of answer 08/02/2024 answer text <p>Last year, the Government set out how it will make it easier for patients to exercise their choice by improving the NHS App, increasing choice for patients already on waiting lists, and raising awareness of patients’ right to choose.</p><p>At the point of referral, for example at a general practice (GP) appointment, patients will be actively offered a list of providers which are clinically appropriate for their condition. This will be a minimum of five providers where possible. Patients will also be informed of their right to choose and encouraged to raise this at the time of the referral.</p><p>Since the commitments made by the Government in May 2023, we have seen an increase in the number of patients being offered choice at the point of referral. The Department does not hold data regarding patients choosing between a hospital and clinic for their first outpatient appointment each month. The Department has also not made an estimate of how many patients were aware, before visiting their GP, of their right to choose the provider for their first outpatient appointment.</p><p>In autumn last year, the Department ran a press partnership campaign to raise awareness and increase understanding of choice. Furthermore, the Department has recently launched a marketing campaign, aimed at all adults, to increase awareness of a patient's right to choose where they receive their hospital care, as well as encourage more people to actively make a choice.</p> answering member constituency Pendle answering member printed Andrew Stephenson grouped question UIN 12827 12829 12830 question first answered 08/02/2024 10:03:40 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4504 label Biography information for Wes Streeting

1687019

	registered interest
	date	02/02/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what estimate she has made of how many patients are being offered a choice between hospital and clinic for their first outpatient appointment each month.
	tabling member constituency	Ilford North
	tabling member printed	Wes Streeting
	uin	12829
	answer	answer is ministerial correction date of answer 08/02/2024 answer text <p>Last year, the Government set out how it will make it easier for patients to exercise their choice by improving the NHS App, increasing choice for patients already on waiting lists, and raising awareness of patients’ right to choose.</p><p>At the point of referral, for example at a general practice (GP) appointment, patients will be actively offered a list of providers which are clinically appropriate for their condition. This will be a minimum of five providers where possible. Patients will also be informed of their right to choose and encouraged to raise this at the time of the referral.</p><p>Since the commitments made by the Government in May 2023, we have seen an increase in the number of patients being offered choice at the point of referral. The Department does not hold data regarding patients choosing between a hospital and clinic for their first outpatient appointment each month. The Department has also not made an estimate of how many patients were aware, before visiting their GP, of their right to choose the provider for their first outpatient appointment.</p><p>In autumn last year, the Department ran a press partnership campaign to raise awareness and increase understanding of choice. Furthermore, the Department has recently launched a marketing campaign, aimed at all adults, to increase awareness of a patient's right to choose where they receive their hospital care, as well as encourage more people to actively make a choice.</p> answering member constituency Pendle answering member printed Andrew Stephenson grouped question UIN 12827 12828 12830 question first answered 08/02/2024 10:03:40 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4504 label Biography information for Wes Streeting

1687020

	registered interest
	date	02/02/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what estimate she has made of how many patients are aware, before visiting their GP, that they may have a choice of hospital or clinic for their first outpatient appointment.
	tabling member constituency	Ilford North
	tabling member printed	Wes Streeting
	uin	12830
	answer	answer is ministerial correction date of answer 08/02/2024 answer text <p>Last year, the Government set out how it will make it easier for patients to exercise their choice by improving the NHS App, increasing choice for patients already on waiting lists, and raising awareness of patients’ right to choose.</p><p>At the point of referral, for example at a general practice (GP) appointment, patients will be actively offered a list of providers which are clinically appropriate for their condition. This will be a minimum of five providers where possible. Patients will also be informed of their right to choose and encouraged to raise this at the time of the referral.</p><p>Since the commitments made by the Government in May 2023, we have seen an increase in the number of patients being offered choice at the point of referral. The Department does not hold data regarding patients choosing between a hospital and clinic for their first outpatient appointment each month. The Department has also not made an estimate of how many patients were aware, before visiting their GP, of their right to choose the provider for their first outpatient appointment.</p><p>In autumn last year, the Department ran a press partnership campaign to raise awareness and increase understanding of choice. Furthermore, the Department has recently launched a marketing campaign, aimed at all adults, to increase awareness of a patient's right to choose where they receive their hospital care, as well as encourage more people to actively make a choice.</p> answering member constituency Pendle answering member printed Andrew Stephenson grouped question UIN 12827 12828 12829 question first answered 08/02/2024 10:03:40 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4504 label Biography information for Wes Streeting

1519678

	registered interest
	date	10/10/2022
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what plans she has to expand and measure the uptake of patient-initiated follow-up across the health system beyond March 2023 as set out in the NHS’s elective recovery plan published in February 2022.
	tabling member constituency	Tooting
	tabling member printed	Dr Rosena Allin-Khan
	uin	59945
	answer	answer is ministerial correction date of answer 18/10/2022 answer text <p>In May 2022, NHS England published ‘Implementing patient initiated follow-up. Guidance for local health and care systems’ (PIFU) to support all providers through the adoption and implementation of PIFU by March 2023. In addition, NHS England’s national and regional teams to work with providers to address challenges with its deployment. Providers are required to report and record PIFU activity through the Elective Recovery Outpatient Collection platform to evaluate the impact.</p> answering member constituency Newark answering member printed Robert Jenrick question first answered 18/10/2022 11:57:09 answering member 4320 label Biography information for Robert Jenrick previous answer version 23182 answering member constituency Newark answering member printed Robert Jenrick answering member 4320 label Biography information for Robert Jenrick
	tabling member	4573 label Biography information for Dr Rosena Allin-Khan

100022

	registered interest
	date	15/10/2014
	answering body	Department of Health
	answering dept id	17
	answering dept short name	Health
	answering dept sort name	Health
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health, what steps he is taking to promote patient choice.
	tabling member constituency	Stroud
	tabling member printed	Neil Carmichael
	uin	905559
	answer	answer is ministerial correction date of answer 21/10/2014 answer text <p>We are committed to patients having greater choice and control over their healthcare, as this can help drive up standards and improve patient care.</p><p> </p><p> </p><p> </p><p>We believe that patient empowerment is vital to the National Health Service in the 21st century. This Government is committed to continuing to develop digital platforms to enable this to happen, such as My NHS and the NHS e-Referral Service.</p><p> </p> answering member constituency Mid Norfolk answering member printed George Freeman question first answered 21/10/2014 16:00:56 answering member 4020 label Biography information for George Freeman
	tabling member	4104 label Biography information for Neil Carmichael

384576

	registered interest
	date	22/06/2015
	answering body	Department of Health
	answering dept id	17
	answering dept short name	Health
	answering dept sort name	Health
	hansard heading	Patient Choice Schemes
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health, what steps his Department is taking to promote the use of the Choose and Book system.
	tabling member constituency	Hendon
	tabling member printed	Dr Matthew Offord
	uin	3431
	answer	answer is ministerial correction date of answer 30/06/2015 answer text <p>The NHS e-Referral Service replaced the previous electronic system, Choose and Book, on 15 June 2015.</p><p> </p><p> </p><p> </p><p>The NHS England Operations Department, with the support of the Health and Social Care Information Centre will take the lead in promoting this service in the future, supporting local health communities to increase their use of the service and providing training, advice and reports to help them become fully electronic.</p><p> </p> answering member constituency Mid Norfolk answering member printed George Freeman question first answered 30/06/2015 13:09:35 answering member 4020 label Biography information for George Freeman
	tabling member	4006 label Biography information for Dr Matthew Offord