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100022
star this property registered interest false more like this
unstar this property date less than 2014-10-15more like thismore than 2014-10-15
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what steps he is taking to promote patient choice. more like this
star this property tabling member constituency Stroud more like this
star this property tabling member printed
Neil Carmichael more like this
star this property uin 905559 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-10-21more like thismore than 2014-10-21
star this property answer text <p>We are committed to patients having greater choice and control over their healthcare, as this can help drive up standards and improve patient care.</p><p> </p><p> </p><p> </p><p>We believe that patient empowerment is vital to the National Health Service in the 21st century. This Government is committed to continuing to develop digital platforms to enable this to happen, such as My NHS and the NHS e-Referral Service.</p><p> </p> more like this
star this property answering member constituency Mid Norfolk more like this
star this property answering member printed George Freeman more like this
star this property question first answered
less than 2014-10-21T16:00:56.1397924Zmore like thismore than 2014-10-21T16:00:56.1397924Z
star this property answering member
4020
star this property label Biography information for George Freeman more like this
unstar this property tabling member
4104
unstar this property label Biography information for Neil Carmichael more like this
384576
star this property registered interest false more like this
unstar this property date less than 2015-06-22more like thismore than 2015-06-22
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what steps his Department is taking to promote the use of the Choose and Book system. more like this
star this property tabling member constituency Hendon more like this
star this property tabling member printed
Dr Matthew Offord more like this
star this property uin 3431 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2015-06-30more like thismore than 2015-06-30
star this property answer text <p>The NHS e-Referral Service replaced the previous electronic system, Choose and Book, on 15 June 2015.</p><p> </p><p> </p><p> </p><p>The NHS England Operations Department, with the support of the Health and Social Care Information Centre will take the lead in promoting this service in the future, supporting local health communities to increase their use of the service and providing training, advice and reports to help them become fully electronic.</p><p> </p> more like this
star this property answering member constituency Mid Norfolk more like this
star this property answering member printed George Freeman more like this
star this property question first answered
less than 2015-06-30T13:09:35.543Zmore like thismore than 2015-06-30T13:09:35.543Z
star this property answering member
4020
star this property label Biography information for George Freeman more like this
unstar this property tabling member
4006
unstar this property label Biography information for Dr Matthew Offord more like this
421636
star this property registered interest false more like this
unstar this property date less than 2015-10-15more like thismore than 2015-10-15
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what steps he is taking to increase the number of patients being offered a choice of outpatient facility by their GPs. more like this
star this property tabling member constituency Newport West more like this
star this property tabling member printed
Paul Flynn more like this
star this property uin 12026 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2015-10-23more like thismore than 2015-10-23
star this property answer text <p>We are committed to giving patients more choice and control over their health care, as this can help drive up standards and improve patient care.</p><br /><p>As set out in the Five Year Forward View, the health system is focused on embedding patient choice and, as part of this, NHS England is working to secure improvements in awareness and uptake of choice across physical and mental health services.</p><br /><p>In addition, we have asked NHS England to come up with proposals, before the end of the year, to make sure there is choice and control over services offered in maternity and end-of-life care, as well as for those with long-term conditions.</p><p><strong></strong></p><p><strong></strong></p> more like this
star this property answering member constituency Ipswich more like this
star this property answering member printed Ben Gummer more like this
star this property question first answered
less than 2015-10-23T13:18:48.033Zmore like thismore than 2015-10-23T13:18:48.033Z
star this property answering member
3988
star this property label Biography information for Ben Gummer more like this
unstar this property tabling member
545
unstar this property label Biography information for Paul Flynn more like this
432294
star this property registered interest false more like this
unstar this property date less than 2015-11-25more like thismore than 2015-11-25
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, with reference to page 13 of the NHS' Five Year Forward View, what progress NHS England has made on the commitment to give patients choice over where and how they receive care; and how progress on that commitment will be assessed. more like this
star this property tabling member constituency Birmingham, Yardley more like this
star this property tabling member printed
Jess Phillips more like this
star this property uin 17671 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2015-12-02more like thismore than 2015-12-02
star this property answer text <p>NHS England is working to secure a sustained improvement in awareness, offer, operation and take up of choice by 2020. This includes supporting the independent Maternity Services Review, which is due for publication early in the New Year, and taking forward any recommendations that relate to choice; improving the quality of End of Life Care and the choices people should have about where they receive their care and where they choose to die; strengthening choice in both physical and mental health elective services, to ensure that the NHS honours patients’ legal rights to choice of who provides their care; and securing choice in the design and implementation of new care models for the future NHS.</p><br /><p>NHS England has brought this work together with their programmes on personal health budgets and integrated personal commissioning, under a new Director and with additional resource, to accelerate the work in all of these areas in support of the Five Year Forward View commitment to deliver greater patient empowerment. Improvements will be assessed through a new national assessment framework for clinical commissioning groups.</p>
star this property answering member constituency Ipswich more like this
star this property answering member printed Ben Gummer more like this
star this property question first answered
less than 2015-12-02T12:45:40.487Zmore like thismore than 2015-12-02T12:45:40.487Z
star this property answering member
3988
star this property label Biography information for Ben Gummer more like this
unstar this property tabling member
4370
unstar this property label Biography information for Jess Phillips more like this
605941
star this property registered interest false more like this
unstar this property date less than 2016-10-19more like thismore than 2016-10-19
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what assessment the Government has made of the progress in implementing the commitment in the NHS Five Year Forward View to increase patient choice over where and how patients receive care; and if he will make a statement. more like this
star this property tabling member constituency Bath more like this
star this property tabling member printed
Ben Howlett more like this
star this property uin 49351 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-10-26more like thismore than 2016-10-26
star this property answer text <p>The Mandate to NHS England, which sets the Government’s objectives for the provision of health services in England and any requirements for NHS England, includes an objective calling for the offer of meaningful choice in the National Health Service. This reflects the commitment in the Five Year Forward View. An assessment of the extent to which the Mandate objectives have been met is set out in my Rt. hon. Friend the Secretary of State’s Annual Assessment of NHS England, which is published at the end of the financial year.</p> more like this
star this property answering member constituency Ludlow more like this
star this property answering member printed Mr Philip Dunne more like this
star this property question first answered
less than 2016-10-26T09:26:05.65Zmore like thismore than 2016-10-26T09:26:05.65Z
star this property answering member
1542
star this property label Biography information for Mr Philip Dunne more like this
unstar this property tabling member
4445
unstar this property label Biography information for Ben Howlett more like this
63702
star this property registered interest false more like this
unstar this property date less than 2014-06-24more like thismore than 2014-06-24
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what proportion of NHS outpatient appointments were made through Choose and Book in each quarter of 2013-14 and to date in the first quarter of 2014-15. more like this
star this property tabling member constituency Leicester West more like this
star this property tabling member printed
Liz Kendall more like this
star this property uin 202220 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-06-30more like thismore than 2014-06-30
star this property answer text <p>Quarterly Choose and Book utilisation data is available for each month and each quarter of the 2013-14 financial year and is set out in the attached table.</p><p> </p><p>When reviewing the table it is important to note that utilisation is calculated as the percentage of referrals made to first consultant-led outpatient services using the Choose and Book system, compared to the total number of referrals made to first outpatient services, as reported by provider organisations.</p><p> </p><p>Each month this represents around 500,000 referrals being made from general practitioner (GP) practices to first consultant-led outpatient services through Choose and Book. Use of Choose and Book is, however, significantly greater than this with an additional 200,000 or so referrals per month being booked to other outpatient services, which include Allied Health Professionals, GPs with Special Interests diagnostic and assessment services. These are not currently included as part of the utilisation figures as the denominator data is not currently reported at a national level.</p><p> </p>
star this property answering member constituency Central Suffolk and North Ipswich more like this
star this property answering member printed Dr Daniel Poulter more like this
star this property question first answered
less than 2014-06-30T15:11:56.0490108Zmore like thismore than 2014-06-30T15:11:56.0490108Z
star this property answering member
3932
star this property label Biography information for Dr Dan Poulter more like this
star this property attachment
1
star this property file name Choose and Book utilisation data 2013-14 PQ202220.docx more like this
star this property title Choose and Book utilisation data 2013-14 more like this
unstar this property tabling member
4026
unstar this property label Biography information for Liz Kendall more like this
802309
star this property registered interest false more like this
unstar this property date less than 2017-12-06more like thismore than 2017-12-06
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what information his Department holds on the number of unsuccessful attempts made by (a) patients and (b) GPs when attempting to book an appointment at a hospital directly through the online choose and book system. more like this
star this property tabling member constituency Fylde more like this
star this property tabling member printed
Mark Menzies more like this
star this property uin 117996 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-12-14more like thismore than 2017-12-14
star this property answer text <p>The NHS e-Referral Service (e-RS) replaced the choose and book system in June 2015. The NHS e-RS is designed to allow patients and healthcare professionals to select appointments with providers either online or by phone.</p><p> </p><p>An attempt to make a booking may be unsuccessful if there is no appointment for the required clinic or hospital service available on e-RS. If no appointment is available for a patient or general practitioner (GP) to book on e-RS, the referral is forwarded (via the Manage Your Referral application) or deferred (via the professional application) to the patient’s chosen provider to enable the provider to book the patient an appointment.</p><p> </p><p>The relevant provider is contacted informing them that a patient requires an appointment and the provider will then contact the patient in relation to an appointment. Information on unsuccessful appointment bookings by patients or GPs for the last 12 months is in the table.</p><p> </p><table><tbody><tr><td colspan="2"><p>Unsuccessful bookings December 2016 - November 2017</p></td></tr><tr><td><p>By Patient</p></td><td><p>263,681</p></td></tr><tr><td><p>By Referrer (GP)</p></td><td><p>634,630</p></td></tr><tr><td><p>By BMS Admin<sup>1</sup></p></td><td><p>708,718<sup>1</sup></p></td></tr><tr><td><p>Total</p></td><td><p>1,852,781</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Total successful bookings in same period</p></td><td><p>12,538,460</p></td></tr></tbody></table><p> </p><p>Note:</p><p> </p><p><sup>1</sup>Bookings by “BMS Admin” are created when either another organisation (referrer or provider) attempts to book an appointment on the patient’s behalf or if a patient contacts the national Telephone Appointments Line and a contact centre operator attempts to book an appointment on the patient’s behalf.</p>
star this property answering member constituency Thurrock more like this
star this property answering member printed Jackie Doyle-Price more like this
star this property question first answered
less than 2017-12-14T16:43:40.443Zmore like thismore than 2017-12-14T16:43:40.443Z
star this property answering member
4065
star this property label Biography information for Jackie Doyle-Price more like this
unstar this property tabling member
3998
unstar this property label Biography information for Mark Menzies more like this
89712
star this property registered interest false more like this
unstar this property date less than 2014-08-29more like thismore than 2014-08-29
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what assessment he has made of the levels of patient satisfaction with the NHS Choose and Book service. more like this
star this property tabling member constituency Dudley North more like this
star this property tabling member printed
Ian Austin more like this
star this property uin 207283 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-09-05more like thismore than 2014-09-05
star this property answer text <p> </p><p>The NHS e-Referral Service (Choose and Book) Programme Team carried out a patient survey in January and February 2014 via the NHS Choices website. The survey received 2024 fully completed responses.</p><p> </p><p> </p><p> </p><p>The full results of this survey are available at:</p><p> </p><p> </p><p> </p><p>www.chooseandbook.nhs.uk/staff/gettingmore/benefits/2014_Survey_Results</p><p> </p><p> </p><p> </p><p>The survey found that 72% of patients referred via Choose and Book are ‘satisfied’ or ‘very satisfied’ with the service.</p><p> </p> more like this
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2014-09-05T13:10:07.5361311Zmore like thismore than 2014-09-05T13:10:07.5361311Z
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
unstar this property tabling member
1511
unstar this property label Biography information for Ian Austin more like this
89714
star this property registered interest false more like this
unstar this property date less than 2014-08-29more like thismore than 2014-08-29
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what recent discussions he has had with (a) NHS bodies and (b) patients' groups on the effectiveness of the NHS Choose and Book service. more like this
star this property tabling member constituency Dudley North more like this
star this property tabling member printed
Ian Austin more like this
star this property uin 207282 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-09-05more like thismore than 2014-09-05
star this property answer text <p> </p><p>My Rt hon Friend the Secretary of State has regular meetings with both National Health Service bodies and patient groups in which a number of different issues are discussed.</p><p> </p><p> </p><p> </p><p>In addition to these conversations, teams within the Health and Social Care Information Centre have carried out extensive conversations on both the effectiveness of Choose and Book and the vision for the new NHS e-Referral Service.</p><p> </p><p> </p><p> </p><p>Between September 2013 and 31 August 2014, a total of almost 5,000 users representing almost 500 different NHS and independent organisations have taken part in stakeholder engagement events about Choose and Book.</p><p> </p> more like this
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2014-09-05T13:04:53.5265237Zmore like thismore than 2014-09-05T13:04:53.5265237Z
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
unstar this property tabling member
1511
unstar this property label Biography information for Ian Austin more like this
89715
star this property registered interest false more like this
unstar this property date less than 2014-08-29more like thismore than 2014-08-29
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patient Choice Schemes remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what estimate he has made of the number of appointments booked through the NHS Choose and Book service in each of the last 12 months. more like this
star this property tabling member constituency Dudley North more like this
star this property tabling member printed
Ian Austin more like this
star this property uin 207281 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-09-05more like thismore than 2014-09-05
star this property answer text <p> </p><p>On average, every working day around 40,000 outpatient referrals are booked through Choose and Book and patients from over 90% of GP practices are referred using the Choose and Book service every week. Each month this represents around 500,000 referrals being made from GP practices to first consultant-led outpatient services through Choose and Book.</p><p> </p><p> </p><p> </p><p>Use of Choose and Book is, however, significantly greater than this with an additional 200,000 or so referrals per month being booked to other outpatient services, which include allied health professionals, GPs with special interests, diagnostic and assessment services. These are not currently included as part of the utilisation figures below as the denominator data is not currently reported at a national level.</p><p> </p><p> </p><p> </p><p>The following table shows the percentage of first outpatient referrals and the total number of referrals booked through Choose and Book between July 2013 and June 2014. Booking reports are available on the Choose and Book website:</p><p> </p><p> </p><p> </p><p>www.chooseandbook.nhs.uk/staff/bau/reports/?searchterm=reports</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Utilisation<sup>1</sup> %<br> (GP to 1<sup>st</sup> consultant outpatient)</p></td><td><p>Total number of referrals booked</p></td></tr><tr><td><p>July 2013</p></td><td><p>52%</p></td><td><p>786,212</p></td></tr><tr><td><p>August 2013</p></td><td><p>53%</p></td><td><p>690,431</p></td></tr><tr><td><p>September 2013</p></td><td><p>53%</p></td><td><p>717,987</p></td></tr><tr><td><p>October 2013</p></td><td><p>53%</p></td><td><p>798,605</p></td></tr><tr><td><p>November 2013</p></td><td><p>52%</p></td><td><p>723,663</p></td></tr><tr><td><p>December 2013</p></td><td><p>51%</p></td><td><p>640,101</p></td></tr><tr><td><p>January 2014</p></td><td><p>54%</p></td><td><p>803,350</p></td></tr><tr><td><p>February 2014</p></td><td><p>51%</p></td><td><p>725,563</p></td></tr><tr><td><p>March 2014</p></td><td><p>52%</p></td><td><p>785,484</p></td></tr><tr><td><p>April 2014</p></td><td><p>51%</p></td><td><p>756,372</p></td></tr><tr><td><p>May 2014</p></td><td><p>52%</p></td><td><p>772,120</p></td></tr><tr><td><p>June 2014</p></td><td><p>51%</p></td><td><p>791,019</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p><em>Note:</em></p><p> </p><p><sup>1</sup>Utilisation is calculated as the percentage of referrals made to first consultant-led outpatient services using the Choose and Book system, compared to the total number of referrals made to first outpatient services, as reported by provider organisations to the Department.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2014-09-05T13:56:45.4534654Zmore like thismore than 2014-09-05T13:56:45.4534654Z
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
unstar this property tabling member
1511
unstar this property label Biography information for Ian Austin more like this