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1002759

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188874
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:51:28 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1002760

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188875
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration.</p><p> </p><p>We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:10 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1002761

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of case managers working on universal credit who are seconded to the national telephony team for each shift; and if she will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188876
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>We currently have 400 colleagues assigned to Universal Credit national tier telephony. We retain the flexibility to adjust the number of colleagues working on some of the core functions within Universal Credit to accommodate fluctuations in demand and the number of colleagues deployed to National Tier telephony will vary month on month as required.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:02:05 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

626718

	registered interest
	date	01/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the total monthly receipts to the public purse were from (a) the fee charged for applications to the Child Maintenance Service (CMS), (b) the collection fee for paying parents using the CMS collect and pay service, (c) the collection fee for receiving payments using the CMS collect and pay service and (d) enforcement fees levied on paying parents in each month since June 2014.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	51323
	answer	answer is ministerial correction date of answer 04/11/2016 answer text <p>The introduction of fees and on-going collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arrangement, rather than applying to the statutory Child Maintenance Service ‘by default’. Charges make a small contribution to a service that is heavily subsidised by the taxpayer.</p><p> </p><p>Receipts in relation to the Child Maintenance Service 2012 scheme, from June 2014 to March 2016, are provided in the table below:</p><p> </p><table><tbody><tr><td rowspan="3"><p><strong>Month</strong></p></td><td rowspan="3"><p><strong>a) Application Fees Received <br> £000's</strong></p></td><td rowspan="3"><p><strong>b) Fees Received from Paying Parents <br> £000's</strong></p></td><td rowspan="3"><p><strong>c) Fees Received from Receiving Parents <br> £000's</strong></p></td><td rowspan="3"><p><strong>d) Enforcement Fees <br> £000's</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td></tr><tr><td><p> </p></td></tr><tr><td><p><strong>Jun-14</strong></p></td><td><p>1.0</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Jul-14</strong></p></td><td><p>78.4</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p>0.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Aug-14</strong></p></td><td><p>84.4</p></td><td><p>12.6</p></td><td><p>2.5</p></td><td><p>0.2</p></td><td><p> </p></td></tr><tr><td><p><strong>Sep-14</strong></p></td><td><p>95.7</p></td><td><p>138.8</p></td><td><p>27.5</p></td><td><p>0.4</p></td><td><p> </p></td></tr><tr><td><p><strong>Oct-14</strong></p></td><td><p>111.0</p></td><td><p>218.7</p></td><td><p>43.3</p></td><td><p>0.5</p></td><td><p> </p></td></tr><tr><td><p><strong>Nov-14</strong></p></td><td><p>89.7</p></td><td><p>218.4</p></td><td><p>43.2</p></td><td><p>1.4</p></td><td><p> </p></td></tr><tr><td><p><strong>Dec-14</strong></p></td><td><p>47.5</p></td><td><p>244.2</p></td><td><p>48.1</p></td><td><p>1.7</p></td><td><p> </p></td></tr><tr><td><p><strong>Jan-15</strong></p></td><td><p>109.4</p></td><td><p>254.8</p></td><td><p>50.4</p></td><td><p>2.7</p></td><td><p> </p></td></tr><tr><td><p><strong>Feb-15</strong></p></td><td><p>100.9</p></td><td><p>260.7</p></td><td><p>51.2</p></td><td><p>3.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Mar-15</strong></p></td><td><p>109.6</p></td><td><p>300.9</p></td><td><p>59.3</p></td><td><p>3.6</p></td><td><p> </p></td></tr><tr><td><p><strong>Apr-15</strong></p></td><td><p>104.5</p></td><td><p>311.8</p></td><td><p>61.6</p></td><td><p>6.7</p></td><td><p> </p></td></tr><tr><td><p><strong>May-15</strong></p></td><td><p>113.6</p></td><td><p>329.6</p></td><td><p>64.8</p></td><td><p>4.5</p></td><td><p> </p></td></tr><tr><td><p><strong>Jun-15</strong></p></td><td><p>125.9</p></td><td><p>378.7</p></td><td><p>74.0</p></td><td><p>5.9</p></td><td><p> </p></td></tr><tr><td><p><strong>Jul-15</strong></p></td><td><p>136.4</p></td><td><p>393.7</p></td><td><p>76.8</p></td><td><p>8.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Aug-15</strong></p></td><td><p>145.3</p></td><td><p>391.3</p></td><td><p>76.7</p></td><td><p>8.9</p></td><td><p> </p></td></tr><tr><td><p><strong>Sep-15</strong></p></td><td><p>156.8</p></td><td><p>460.5</p></td><td><p>89.9</p></td><td><p>10.8</p></td><td><p> </p></td></tr><tr><td><p><strong>Oct-15</strong></p></td><td><p>160.6</p></td><td><p>479.2</p></td><td><p>93.6</p></td><td><p>10.6</p></td><td><p> </p></td></tr><tr><td><p><strong>Nov-15</strong></p></td><td><p>128.2</p></td><td><p>467.3</p></td><td><p>90.6</p></td><td><p>13.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Dec-15</strong></p></td><td><p>108.1</p></td><td><p>582.1</p></td><td><p>112.6</p></td><td><p>14.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Jan-16</strong></p></td><td><p>193.1</p></td><td><p>552.3</p></td><td><p>107.3</p></td><td><p>14.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Feb-16</strong></p></td><td><p>162.3</p></td><td><p>575.5</p></td><td><p>111.6</p></td><td><p>16.2</p></td><td><p> </p></td></tr><tr><td><p><strong>Mar-16</strong></p></td><td><p>157.8</p></td><td><p>651.2</p></td><td><p>126.9</p></td><td><p>17.3</p></td><td><p> </p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong>2,520.2</strong></p></td><td><p><strong>7,222.3</strong></p></td><td><p><strong>1,411.8</strong></p></td><td><p><strong>143.9</strong></p></td><td><p> </p></td></tr></tbody></table> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 04/11/2016 14:11:48 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4463 label Biography information for Chris Stephens

626719

	registered interest
	date	01/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the projected monthly income is from charges in the Child Maintenance Service (CMS) once all cases have transferred from the legacy schemes to the CMS.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	51324
	answer	answer is ministerial correction date of answer 04/11/2016 answer text <p>The introduction of fees and ongoing collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arangement, rather than applying to the statutory Child Maintenance Service 'by default'. Charges make a small contribution to a service that is heavily subsidised by the taxpayer.</p><p>It is not possible to forecast with confidence the projected monthly income from fees and charges in the Child Maintenance Service as this is sensitive to several factors, which includes the volumes of applications, the size of the caseload and client behaviour. It will also be sensitive to outcomes from the Child Support Agency case closure process, as cases are not automatically transferred.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 04/11/2016 14:24:13 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4463 label Biography information for Chris Stephens

626720

	registered interest
	date	01/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how much the Government has received in total to date in charges from the Child Maintenance Service since charging was introduced in June 2014.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	51325
	answer	answer is ministerial correction date of answer 04/11/2016 answer text <p>The introduction of fees and ongoing collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arrangement, rather than applying to the statutory Child Maintenance Service 'by default'. Charges make a small contribution to the service that is heavily subsidised by the taxpayer.</p><p>The Government has received £11,298,200 in charges, from the Child Maintenance Service between June 2014 when charging was introduced and March 2016 which is the latest period covered in the DWP annual report and accounts.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 04/11/2016 14:16:55 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4463 label Biography information for Chris Stephens

654929

	registered interest
	date	08/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Glasgow
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will publish the travel times to the nearest jobcentre from each of those eight jobcentres earmarked for closure in Glasgow; and if he will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	56768
	answer	answer is ministerial correction date of answer 13/12/2016 answer text <p>The department has written to all Members of Parliament and Members of the Scottish Parliament who have a Jobcentre affected by these announcements in their constituency. These letters provide details of travel times to the nearest Jobcentres by car and public transport.</p><p> </p><p>For offices over three miles or 20 minutes away by public transport, we will carry out local consultation prior to implementing any changes to help inform decisions about additional provision, such as outreach services.</p><p> </p><p>The reimbursement of travel costs is available to claimants when they are required to attend the jobcentre for appointments other than mandatory fortnightly signing appointments.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 13/12/2016 17:17:53 answering member 3969 label Biography information for Damian Hinds
	tabling member	4463 label Biography information for Chris Stephens

654930

	registered interest
	date	08/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Glasgow
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will publish the equality impact assessment made on the proposals to close the Glasgow jobcentres that was announced on 7 December 2016; and if he will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	56767
	answer	answer is ministerial correction date of answer 13/12/2016 answer text <p>We will be undertaking an equality analysis as part of the detailed planning for service reconfiguration. This will include feedback from public consultation in those locations where this applies. A decision regarding publication of the equality analysis will be made at that time.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 13/12/2016 15:15:38 answering member 3969 label Biography information for Damian Hinds
	tabling member	4463 label Biography information for Chris Stephens

654931

	registered interest
	date	08/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Closures
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what criteria his Department uses to determine whether a jobcentre earmarked for closure should go out to public consultation; and if he will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	56766
	answer	answer is ministerial correction date of answer 13/12/2016 answer text <p>There is no statutory requirement for consultation on Jobcentre closures. We have agreed, however, that where the distance from the current location to the proposed alternative Jobcentre is over three miles or 20 minutes away by public transport, we will undertake public consultation to inform our final decisions on closure and alternative service delivery options.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 13/12/2016 15:11:48 answering member 3969 label Biography information for Damian Hinds
	tabling member	4463 label Biography information for Chris Stephens

654933

	registered interest
	date	08/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Glasgow
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many of the eight Glasgow jobcentres earmarked for closure will be subject to public consultation; and if he will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	56765
	answer	answer is ministerial correction date of answer 13/12/2016 answer text <p>There are three Jobcentres that are subject to public consultation.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 13/12/2016 16:56:44 answering member 3969 label Biography information for Damian Hinds
	tabling member	4463 label Biography information for Chris Stephens