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1002759

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188874
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:51:28 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1002760

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188875
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration.</p><p> </p><p>We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:10 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1002761

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of case managers working on universal credit who are seconded to the national telephony team for each shift; and if she will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188876
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>We currently have 400 colleagues assigned to Universal Credit national tier telephony. We retain the flexibility to adjust the number of colleagues working on some of the core functions within Universal Credit to accommodate fluctuations in demand and the number of colleagues deployed to National Tier telephony will vary month on month as required.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:02:05 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

991151

	registered interest
	date	19/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Domestic Visits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, which Departmental offices and job centres she has visited since her appointment; and if she will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	181598
	answer	answer is ministerial correction date of answer 29/10/2018 answer text <p>The Secretary of State regularly visits DWP sites, including Jobcentres, in different parts of the country</p><p><strong> </strong></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 29/10/2018 15:43:24 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

991152

	registered interest
	date	19/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the (a) number and (b) proportion of staff in receipt of universal credit; and if she will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	181599
	answer	answer is ministerial correction date of answer 24/10/2018 answer text <p>Employees claiming Universal Credit have no obligation to inform DWP they are receiving benefits.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 24/10/2018 16:05:37 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

789194

	registered interest
	date	14/11/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Interserve
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what contingency plans his Department has put in place to protect his Department's staff who are subject to TUPE transfer, in the event that Interserve the contractor for cleaning, messengerial and other support functions, is unable to fulfil its contract; and if he will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	112868
	answer	answer is ministerial correction date of answer 20/11/2017 answer text <p>I can confirm contingency planning is a requirement for any major procurement and DWP is monitoring the situation. I can also advise that direct engagement between Interserve and the incumbent provider is under way regarding TUPE transfer to ensure the successful implementation and handover of service delivery.</p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 20/11/2017 16:19:58 answering member 4008 label Biography information for Dame Caroline Dinenage
	tabling member	4463 label Biography information for Chris Stephens

789195

	registered interest
	date	14/11/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Interserve
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment his Department made of the financial sustainability of the company, Interserve, prior to awarding that company the contract for cleaning, messengerial and other support functions for his Department; and if he will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	112867
	answer	answer is ministerial correction date of answer 20/11/2017 answer text <p>I can confirm all companies bidding for departmental work under CCS frameworks are subject to a full and rigorous review of their financial capability. A financial assessment of Interserve was completed prior to awarding the DWP FM Contract.</p><p><strong> </strong></p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 20/11/2017 16:46:49 answering member 4008 label Biography information for Dame Caroline Dinenage
	tabling member	4463 label Biography information for Chris Stephens

789196

	registered interest
	date	14/11/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Interserve
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment his Department made of the suitability of Interserve as a fit and proper company before the award of the contract for cleaning, messengerial and other support functions; and if he will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	112853
	answer	answer is ministerial correction date of answer 20/11/2017 answer text <p>I can confirm an evaluation of Interserve’s capability and capacity to deliver DWP’s FM requirements was completed before the award of contract - and can further confirm the mobilisation of the Facilities Management contract is proceeding to plan.</p><p><strong> </strong></p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 20/11/2017 16:40:31 answering member 4008 label Biography information for Dame Caroline Dinenage
	tabling member	4463 label Biography information for Chris Stephens

626718

	registered interest
	date	01/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the total monthly receipts to the public purse were from (a) the fee charged for applications to the Child Maintenance Service (CMS), (b) the collection fee for paying parents using the CMS collect and pay service, (c) the collection fee for receiving payments using the CMS collect and pay service and (d) enforcement fees levied on paying parents in each month since June 2014.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	51323
	answer	answer is ministerial correction date of answer 04/11/2016 answer text <p>The introduction of fees and on-going collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arrangement, rather than applying to the statutory Child Maintenance Service ‘by default’. Charges make a small contribution to a service that is heavily subsidised by the taxpayer.</p><p> </p><p>Receipts in relation to the Child Maintenance Service 2012 scheme, from June 2014 to March 2016, are provided in the table below:</p><p> </p><table><tbody><tr><td rowspan="3"><p><strong>Month</strong></p></td><td rowspan="3"><p><strong>a) Application Fees Received <br> £000's</strong></p></td><td rowspan="3"><p><strong>b) Fees Received from Paying Parents <br> £000's</strong></p></td><td rowspan="3"><p><strong>c) Fees Received from Receiving Parents <br> £000's</strong></p></td><td rowspan="3"><p><strong>d) Enforcement Fees <br> £000's</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td></tr><tr><td><p> </p></td></tr><tr><td><p><strong>Jun-14</strong></p></td><td><p>1.0</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Jul-14</strong></p></td><td><p>78.4</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p>0.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Aug-14</strong></p></td><td><p>84.4</p></td><td><p>12.6</p></td><td><p>2.5</p></td><td><p>0.2</p></td><td><p> </p></td></tr><tr><td><p><strong>Sep-14</strong></p></td><td><p>95.7</p></td><td><p>138.8</p></td><td><p>27.5</p></td><td><p>0.4</p></td><td><p> </p></td></tr><tr><td><p><strong>Oct-14</strong></p></td><td><p>111.0</p></td><td><p>218.7</p></td><td><p>43.3</p></td><td><p>0.5</p></td><td><p> </p></td></tr><tr><td><p><strong>Nov-14</strong></p></td><td><p>89.7</p></td><td><p>218.4</p></td><td><p>43.2</p></td><td><p>1.4</p></td><td><p> </p></td></tr><tr><td><p><strong>Dec-14</strong></p></td><td><p>47.5</p></td><td><p>244.2</p></td><td><p>48.1</p></td><td><p>1.7</p></td><td><p> </p></td></tr><tr><td><p><strong>Jan-15</strong></p></td><td><p>109.4</p></td><td><p>254.8</p></td><td><p>50.4</p></td><td><p>2.7</p></td><td><p> </p></td></tr><tr><td><p><strong>Feb-15</strong></p></td><td><p>100.9</p></td><td><p>260.7</p></td><td><p>51.2</p></td><td><p>3.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Mar-15</strong></p></td><td><p>109.6</p></td><td><p>300.9</p></td><td><p>59.3</p></td><td><p>3.6</p></td><td><p> </p></td></tr><tr><td><p><strong>Apr-15</strong></p></td><td><p>104.5</p></td><td><p>311.8</p></td><td><p>61.6</p></td><td><p>6.7</p></td><td><p> </p></td></tr><tr><td><p><strong>May-15</strong></p></td><td><p>113.6</p></td><td><p>329.6</p></td><td><p>64.8</p></td><td><p>4.5</p></td><td><p> </p></td></tr><tr><td><p><strong>Jun-15</strong></p></td><td><p>125.9</p></td><td><p>378.7</p></td><td><p>74.0</p></td><td><p>5.9</p></td><td><p> </p></td></tr><tr><td><p><strong>Jul-15</strong></p></td><td><p>136.4</p></td><td><p>393.7</p></td><td><p>76.8</p></td><td><p>8.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Aug-15</strong></p></td><td><p>145.3</p></td><td><p>391.3</p></td><td><p>76.7</p></td><td><p>8.9</p></td><td><p> </p></td></tr><tr><td><p><strong>Sep-15</strong></p></td><td><p>156.8</p></td><td><p>460.5</p></td><td><p>89.9</p></td><td><p>10.8</p></td><td><p> </p></td></tr><tr><td><p><strong>Oct-15</strong></p></td><td><p>160.6</p></td><td><p>479.2</p></td><td><p>93.6</p></td><td><p>10.6</p></td><td><p> </p></td></tr><tr><td><p><strong>Nov-15</strong></p></td><td><p>128.2</p></td><td><p>467.3</p></td><td><p>90.6</p></td><td><p>13.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Dec-15</strong></p></td><td><p>108.1</p></td><td><p>582.1</p></td><td><p>112.6</p></td><td><p>14.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Jan-16</strong></p></td><td><p>193.1</p></td><td><p>552.3</p></td><td><p>107.3</p></td><td><p>14.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Feb-16</strong></p></td><td><p>162.3</p></td><td><p>575.5</p></td><td><p>111.6</p></td><td><p>16.2</p></td><td><p> </p></td></tr><tr><td><p><strong>Mar-16</strong></p></td><td><p>157.8</p></td><td><p>651.2</p></td><td><p>126.9</p></td><td><p>17.3</p></td><td><p> </p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong>2,520.2</strong></p></td><td><p><strong>7,222.3</strong></p></td><td><p><strong>1,411.8</strong></p></td><td><p><strong>143.9</strong></p></td><td><p> </p></td></tr></tbody></table> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 04/11/2016 14:11:48 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4463 label Biography information for Chris Stephens

626719

	registered interest
	date	01/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the projected monthly income is from charges in the Child Maintenance Service (CMS) once all cases have transferred from the legacy schemes to the CMS.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	51324
	answer	answer is ministerial correction date of answer 04/11/2016 answer text <p>The introduction of fees and ongoing collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arangement, rather than applying to the statutory Child Maintenance Service 'by default'. Charges make a small contribution to a service that is heavily subsidised by the taxpayer.</p><p>It is not possible to forecast with confidence the projected monthly income from fees and charges in the Child Maintenance Service as this is sensitive to several factors, which includes the volumes of applications, the size of the caseload and client behaviour. It will also be sensitive to outcomes from the Child Support Agency case closure process, as cases are not automatically transferred.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 04/11/2016 14:24:13 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4463 label Biography information for Chris Stephens