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1002759
unstar this property registered interest true remove filter
star this property date less than 2018-11-06more like thismore than 2018-11-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 188874 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-12T17:51:28.387Zmore like thismore than 2018-11-12T17:51:28.387Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
1002760
unstar this property registered interest true remove filter
star this property date less than 2018-11-06more like thismore than 2018-11-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 188875 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration.</p><p> </p><p>We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-12T18:05:10.513Zmore like thismore than 2018-11-12T18:05:10.513Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
1002761
unstar this property registered interest true remove filter
star this property date less than 2018-11-06more like thismore than 2018-11-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of case managers working on universal credit who are seconded to the national telephony team for each shift; and if she will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 188876 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>We currently have 400 colleagues assigned to Universal Credit national tier telephony. We retain the flexibility to adjust the number of colleagues working on some of the core functions within Universal Credit to accommodate fluctuations in demand and the number of colleagues deployed to National Tier telephony will vary month on month as required.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-12T18:02:05.927Zmore like thismore than 2018-11-12T18:02:05.927Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
991151
unstar this property registered interest true remove filter
star this property date less than 2018-10-19more like thismore than 2018-10-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Domestic Visits more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, which Departmental offices and job centres she has visited since her appointment; and if she will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 181598 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-29more like thismore than 2018-10-29
star this property answer text <p>The Secretary of State regularly visits DWP sites, including Jobcentres, in different parts of the country</p><p><strong> </strong></p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-10-29T15:43:24.213Zmore like thismore than 2018-10-29T15:43:24.213Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
991152
unstar this property registered interest true remove filter
star this property date less than 2018-10-19more like thismore than 2018-10-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate she has made of the (a) number and (b) proportion of staff in receipt of universal credit; and if she will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 181599 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-24more like thismore than 2018-10-24
star this property answer text <p>Employees claiming Universal Credit have no obligation to inform DWP they are receiving benefits.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-10-24T16:05:37.333Zmore like thismore than 2018-10-24T16:05:37.333Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
789194
unstar this property registered interest true remove filter
star this property date less than 2017-11-14more like thismore than 2017-11-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Interserve more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what contingency plans his Department has put in place to protect his Department's staff who are subject to TUPE transfer, in the event that Interserve the contractor for cleaning, messengerial and other support functions, is unable to fulfil its contract; and if he will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 112868 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-11-20more like thismore than 2017-11-20
star this property answer text <p>I can confirm contingency planning is a requirement for any major procurement and DWP is monitoring the situation. I can also advise that direct engagement between Interserve and the incumbent provider is under way regarding TUPE transfer to ensure the successful implementation and handover of service delivery.</p> more like this
star this property answering member constituency Gosport more like this
star this property answering member printed Caroline Dinenage more like this
star this property question first answered
less than 2017-11-20T16:19:58.63Zmore like thismore than 2017-11-20T16:19:58.63Z
star this property answering member
4008
star this property label Biography information for Caroline Dinenage more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
789195
unstar this property registered interest true remove filter
star this property date less than 2017-11-14more like thismore than 2017-11-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Interserve more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment his Department made of the financial sustainability of the company, Interserve, prior to awarding that company the contract for cleaning, messengerial and other support functions for his Department; and if he will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 112867 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-11-20more like thismore than 2017-11-20
star this property answer text <p>I can confirm all companies bidding for departmental work under CCS frameworks are subject to a full and rigorous review of their financial capability. A financial assessment of Interserve was completed prior to awarding the DWP FM Contract.</p><p><strong> </strong></p> more like this
star this property answering member constituency Gosport more like this
star this property answering member printed Caroline Dinenage more like this
star this property question first answered
less than 2017-11-20T16:46:49.587Zmore like thismore than 2017-11-20T16:46:49.587Z
star this property answering member
4008
star this property label Biography information for Caroline Dinenage more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
789196
unstar this property registered interest true remove filter
star this property date less than 2017-11-14more like thismore than 2017-11-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Interserve more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment his Department made of the suitability of Interserve as a fit and proper company before the award of the contract for cleaning, messengerial and other support functions; and if he will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 112853 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-11-20more like thismore than 2017-11-20
star this property answer text <p>I can confirm an evaluation of Interserve’s capability and capacity to deliver DWP’s FM requirements was completed before the award of contract - and can further confirm the mobilisation of the Facilities Management contract is proceeding to plan.</p><p><strong> </strong></p> more like this
star this property answering member constituency Gosport more like this
star this property answering member printed Caroline Dinenage more like this
star this property question first answered
less than 2017-11-20T16:40:31.193Zmore like thismore than 2017-11-20T16:40:31.193Z
star this property answering member
4008
star this property label Biography information for Caroline Dinenage more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
626718
unstar this property registered interest true remove filter
star this property date less than 2016-11-01more like thismore than 2016-11-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the total monthly receipts to the public purse were from (a) the fee charged for applications to the Child Maintenance Service (CMS), (b) the collection fee for paying parents using the CMS collect and pay service, (c) the collection fee for receiving payments using the CMS collect and pay service and (d) enforcement fees levied on paying parents in each month since June 2014. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 51323 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-11-04more like thismore than 2016-11-04
star this property answer text <p>The introduction of fees and on-going collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arrangement, rather than applying to the statutory Child Maintenance Service ‘by default’. Charges make a small contribution to a service that is heavily subsidised by the taxpayer.</p><p> </p><p>Receipts in relation to the Child Maintenance Service 2012 scheme, from June 2014 to March 2016, are provided in the table below:</p><p> </p><table><tbody><tr><td rowspan="3"><p><strong>Month</strong></p></td><td rowspan="3"><p><strong>a) Application Fees Received <br> £000's</strong></p></td><td rowspan="3"><p><strong>b) Fees Received from Paying Parents <br> £000's</strong></p></td><td rowspan="3"><p><strong>c) Fees Received from Receiving Parents <br> £000's</strong></p></td><td rowspan="3"><p><strong>d) Enforcement Fees <br> £000's</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td></tr><tr><td><p> </p></td></tr><tr><td><p><strong>Jun-14</strong></p></td><td><p>1.0</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Jul-14</strong></p></td><td><p>78.4</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p>0.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Aug-14</strong></p></td><td><p>84.4</p></td><td><p>12.6</p></td><td><p>2.5</p></td><td><p>0.2</p></td><td><p> </p></td></tr><tr><td><p><strong>Sep-14</strong></p></td><td><p>95.7</p></td><td><p>138.8</p></td><td><p>27.5</p></td><td><p>0.4</p></td><td><p> </p></td></tr><tr><td><p><strong>Oct-14</strong></p></td><td><p>111.0</p></td><td><p>218.7</p></td><td><p>43.3</p></td><td><p>0.5</p></td><td><p> </p></td></tr><tr><td><p><strong>Nov-14</strong></p></td><td><p>89.7</p></td><td><p>218.4</p></td><td><p>43.2</p></td><td><p>1.4</p></td><td><p> </p></td></tr><tr><td><p><strong>Dec-14</strong></p></td><td><p>47.5</p></td><td><p>244.2</p></td><td><p>48.1</p></td><td><p>1.7</p></td><td><p> </p></td></tr><tr><td><p><strong>Jan-15</strong></p></td><td><p>109.4</p></td><td><p>254.8</p></td><td><p>50.4</p></td><td><p>2.7</p></td><td><p> </p></td></tr><tr><td><p><strong>Feb-15</strong></p></td><td><p>100.9</p></td><td><p>260.7</p></td><td><p>51.2</p></td><td><p>3.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Mar-15</strong></p></td><td><p>109.6</p></td><td><p>300.9</p></td><td><p>59.3</p></td><td><p>3.6</p></td><td><p> </p></td></tr><tr><td><p><strong>Apr-15</strong></p></td><td><p>104.5</p></td><td><p>311.8</p></td><td><p>61.6</p></td><td><p>6.7</p></td><td><p> </p></td></tr><tr><td><p><strong>May-15</strong></p></td><td><p>113.6</p></td><td><p>329.6</p></td><td><p>64.8</p></td><td><p>4.5</p></td><td><p> </p></td></tr><tr><td><p><strong>Jun-15</strong></p></td><td><p>125.9</p></td><td><p>378.7</p></td><td><p>74.0</p></td><td><p>5.9</p></td><td><p> </p></td></tr><tr><td><p><strong>Jul-15</strong></p></td><td><p>136.4</p></td><td><p>393.7</p></td><td><p>76.8</p></td><td><p>8.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Aug-15</strong></p></td><td><p>145.3</p></td><td><p>391.3</p></td><td><p>76.7</p></td><td><p>8.9</p></td><td><p> </p></td></tr><tr><td><p><strong>Sep-15</strong></p></td><td><p>156.8</p></td><td><p>460.5</p></td><td><p>89.9</p></td><td><p>10.8</p></td><td><p> </p></td></tr><tr><td><p><strong>Oct-15</strong></p></td><td><p>160.6</p></td><td><p>479.2</p></td><td><p>93.6</p></td><td><p>10.6</p></td><td><p> </p></td></tr><tr><td><p><strong>Nov-15</strong></p></td><td><p>128.2</p></td><td><p>467.3</p></td><td><p>90.6</p></td><td><p>13.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Dec-15</strong></p></td><td><p>108.1</p></td><td><p>582.1</p></td><td><p>112.6</p></td><td><p>14.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Jan-16</strong></p></td><td><p>193.1</p></td><td><p>552.3</p></td><td><p>107.3</p></td><td><p>14.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Feb-16</strong></p></td><td><p>162.3</p></td><td><p>575.5</p></td><td><p>111.6</p></td><td><p>16.2</p></td><td><p> </p></td></tr><tr><td><p><strong>Mar-16</strong></p></td><td><p>157.8</p></td><td><p>651.2</p></td><td><p>126.9</p></td><td><p>17.3</p></td><td><p> </p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong>2,520.2</strong></p></td><td><p><strong>7,222.3</strong></p></td><td><p><strong>1,411.8</strong></p></td><td><p><strong>143.9</strong></p></td><td><p> </p></td></tr></tbody></table>
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2016-11-04T14:11:48.747Zmore like thismore than 2016-11-04T14:11:48.747Z
star this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
626719
unstar this property registered interest true remove filter
star this property date less than 2016-11-01more like thismore than 2016-11-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the projected monthly income is from charges in the Child Maintenance Service (CMS) once all cases have transferred from the legacy schemes to the CMS. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 51324 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-11-04more like thismore than 2016-11-04
star this property answer text <p>The introduction of fees and ongoing collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arangement, rather than applying to the statutory Child Maintenance Service 'by default'. Charges make a small contribution to a service that is heavily subsidised by the taxpayer.</p><p>It is not possible to forecast with confidence the projected monthly income from fees and charges in the Child Maintenance Service as this is sensitive to several factors, which includes the volumes of applications, the size of the caseload and client behaviour. It will also be sensitive to outcomes from the Child Support Agency case closure process, as cases are not automatically transferred.</p> more like this
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2016-11-04T14:24:13.287Zmore like thismore than 2016-11-04T14:24:13.287Z
star this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this