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<p>The cases that reach the Independent Case Examiner are the most complex and investigations
will not be compromised in order to be completed within certain timescales.</p><p>
</p><p>We keep people updated about the timings involved with their case and the vast
majority of complainants are satisfied with the service they receive.</p><p> </p><p>The
table below provides information on the number of Child Maintenance Service (CMS)
and Child Support Agency (CSA) complaints that were received and accepted for investigation
by the Independent Case Examiners Office in each year since 2014-15, and the number
of cases that took longer than 12 months to conclude, from the date they were accepted
for examination.</p><p> </p><p>Please note, we are unable to provide information on
the number of cases that waited longer than 12 months for an investigation to commence
for each year since 2014-15, and have therefore provided details of those cases that
took longer than 12 months to conclude, from the point at which they were accepted
for investigation.</p><p> </p><table><tbody><tr><td><p>Year April to March</p></td><td><p>CSA
& CMS complaints received</p></td><td><p>CSA & CMS complaints accepted for
investigation</p></td><td><p>CSA & CMS complaints cleared</p></td><td><p>Cleared
cases that took longer than 12 months to conclude (from date of acceptance)</p></td></tr><tr><td><p>2014-15</p></td><td><p>1169</p></td><td><p>495</p></td><td><p>490</p></td><td><p>14</p></td></tr><tr><td><p>2015-16</p></td><td><p>936</p></td><td><p>448</p></td><td><p>352</p></td><td><p>113</p></td></tr><tr><td><p>2016-17</p></td><td><p>869</p></td><td><p>333</p></td><td><p>380</p></td><td><p>279</p></td></tr><tr><td><p>2017-18</p></td><td><p>896</p></td><td><p>260</p></td><td><p>326</p></td><td><p>279</p></td></tr><tr><td><p>2018-19</p></td><td><p>1253</p></td><td><p>395</p></td><td><p>342</p></td><td><p>238</p></td></tr><tr><td><p>2019-20
(to the end of January 2020)</p></td><td><p>1099</p></td><td><p>395</p></td><td><p>233</p></td><td><p>160</p></td></tr></tbody></table>
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