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1138414
star this property registered interest false more like this
unstar this property date less than 2019-07-11more like thismore than 2019-07-11
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Complaints Commissioner are (a) allocated to a caseworker and (b) awaiting allocation to a caseworker as at 11 July 2019. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 276137 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-07-16more like thismore than 2019-07-16
star this property answer text <p>When the Independent Case Examiner’s (ICE) office accepts a complaint for investigation, it will initially attempt to broker a solution between the complainant and the relevant business area or supplier, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). The majority of complaints that are referred to ICE are complex and require a full investigation.</p><p> </p><p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated for investigation varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p> </p><p>As at 11 July 2019, there were 488 complaints under investigation (allocated to an ICM), and 1,377 complaints were awaiting allocation to an ICM.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-07-16T13:47:47.553Zmore like thismore than 2019-07-16T13:47:47.553Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1121768
star this property registered interest false more like this
unstar this property date less than 2019-04-18more like thismore than 2019-04-18
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether she has plans to change her Department’s policy on consent requirements for authorised representatives to act on behalf of claimants of universal credit. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 245555 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-25more like thismore than 2019-04-25
star this property answer text <p>We have had a number of workshops with stakeholders during which consent has been discussed, and we plan to do further work on explicit consent. This activity will include working with claimants and their representatives to ensure the process works effectively for vulnerable claimants to access the service.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-04-25T10:32:29.88Zmore like thismore than 2019-04-25T10:32:29.88Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1129611
star this property registered interest false more like this
unstar this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pensioners: Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, for what reason pensioner couples who no longer receive pension credit because one of them is below state pension age and are no longer entitled to housing benefit will not qualify for the two-week housing benefit run-on after applying for universal credit. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 259829 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-06-10more like thismore than 2019-06-10
star this property answer text <p>The two week transition to Universal Credit housing payment can be paid to mixed age couples who move from Housing Benefit to Universal Credit. The payment will be issued once the UC claim is made and the Housing Benefit claim closed.</p><p> </p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-06-10T14:46:09.997Zmore like thismore than 2019-06-10T14:46:09.997Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1144373
star this property registered interest false more like this
unstar this property date less than 2019-09-03more like thismore than 2019-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Local Housing Allowance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment has been made of the affordability of (a) one and (b) two bedroom properties for Local Housing Allowance claimants in each region of England and Wales. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 286083 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-09more like thismore than 2019-09-09
star this property answer text <p>The proportion of private market rents that are at or below the LHA rate for (a) one and (b) two bedroom accommodation for each region in England and Wales are set out below. This is based on:</p><ul><li>2019/20 LHA rates published here <a href="https://www.gov.uk/government/publications/local-housing-allowance-lha-rates-applicable-from-april-2019-to-march-2020" target="_blank">https://www.gov.uk/government/publications/local-housing-allowance-lha-rates-applicable-from-april-2019-to-march-2020</a></li></ul><ul><li>Valuation Office Agency data <a href="https://www.gov.uk/government/publications/local-housing-allowance-list-of-rents" target="_blank">https://www.gov.uk/government/publications/local-housing-allowance-list-of-rents</a></li></ul><p> </p><table><tbody><tr><td><p> </p></td><td><p>1 Bed</p></td><td><p>2 Bed</p></td></tr><tr><td><p>East Midlands</p></td><td><p>17%</p></td><td><p>17%</p></td></tr><tr><td><p>Eastern</p></td><td><p>9%</p></td><td><p>9%</p></td></tr><tr><td><p>London</p></td><td><p>7%</p></td><td><p>7%</p></td></tr><tr><td><p>North East</p></td><td><p>26%</p></td><td><p>25%</p></td></tr><tr><td><p>North West</p></td><td><p>23%</p></td><td><p>22%</p></td></tr><tr><td><p>South East</p></td><td><p>10%</p></td><td><p>10%</p></td></tr><tr><td><p>South West</p></td><td><p>14%</p></td><td><p>14%</p></td></tr><tr><td><p>West Midlands</p></td><td><p>16%</p></td><td><p>14%</p></td></tr><tr><td><p>Yorks &amp; the Humber</p></td><td><p>20%</p></td><td><p>21%</p></td></tr><tr><td><p>Wales</p></td><td><p>22%</p></td><td><p>22%</p></td></tr></tbody></table><p> </p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-09T15:43:34.077Zmore like thismore than 2019-09-09T15:43:34.077Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1124268
star this property registered interest false more like this
unstar this property date less than 2019-05-01more like thismore than 2019-05-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps she is taking to promote the use of benefits calculators to help ensure that people claim the benefits to which they are entitled. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 249806 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-08more like thismore than 2019-05-08
star this property answer text <p>The independent benefits calculators we endorse are intended to provide useful estimations of what people can get in certain circumstances, based on what information is entered on the calculators themselves. This is to allow people to safely explore what help they may receive from Universal Credit before they apply, or based on potential changes of circumstances.</p><p> </p><p>Information on accessing independent benefit calculators is readily available via the gov.uk website. This includes links to three independent calculators and advice on the type of information required to complete a calculation.</p><p><a href="https://www.gov.uk/benefits-calculators" target="_blank">https://www.gov.uk/benefits-calculators</a></p><p> </p><p>In addition, DWP staff will signpost post people to independent benefit calculators and websites which provide additional advice and guidance.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-08T15:40:26.093Zmore like thismore than 2019-05-08T15:40:26.093Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1139323
star this property registered interest false more like this
unstar this property date less than 2019-07-16more like thismore than 2019-07-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Housing more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether the liability for the whole rent of a property is reflected in the calculation of universal credit in cases where a claimant of universal credit in a joint tenancy remains after a partner leaves; and if she will make a statement. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 277617 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-07-22more like thismore than 2019-07-22
star this property answer text <p>The Universal Credit regulations provide that a claimant is to be treated as liable to make rent payments - where the person who is liable to make the payments is not doing so, the payments are required in order to continue occupation, and it would be unreasonable to expect them to make other arrangements. Therefore, in the example described, it would be possible for the whole liability to be considered as part of the UC calculation, subject to any usual restrictions such as the Local Housing Allowance or removal of the spare room subsidy.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-07-22T13:01:27.367Zmore like thismore than 2019-07-22T13:01:27.367Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1138418
star this property registered interest false more like this
unstar this property date less than 2019-07-11more like thismore than 2019-07-11
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints for the Independent Complaints Commissioner were received in 2018; and how many of those complaints have been allocated to a caseworker. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 276139 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-07-16more like thismore than 2019-07-16
star this property answer text <p>The Independent Case Examiner’s (ICE) Office received 5,307 complaints in 2018 of which 1,943 were accepted for examination. Of those complaints accepted, 567 have been allocated to Case Managers.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-07-16T13:45:25.893Zmore like thismore than 2019-07-16T13:45:25.893Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1124957
star this property registered interest false more like this
unstar this property date less than 2019-05-07more like thismore than 2019-05-07
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the difficulties faced by universal credit claimants applying for a mortgage; and if she will make a statement. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 251193 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-13more like thismore than 2019-05-13
star this property answer text <p>The Financial Conduct Authority Handbook sets out rules and guidance for lenders. This provides that, prior to entering into a mortgage, a lender must assess whether the customer will be able to pay the sums due and must not enter into the transaction unless it can demonstrate that the mortgage is affordable for the customer (and any guarantor).</p><p> </p><p>It is up to individual lenders to determine how to ensure adherence to this requirement. Each lender is required to publish a written statement setting out the factors it will take into account in assessing a customer's ability to pay. This must, inter alia, address how income and expenditure is to be assessed, including details of the types of income which are acceptable.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-13T12:55:26.307Zmore like thismore than 2019-05-13T12:55:26.307Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1144372
star this property registered interest false more like this
unstar this property date less than 2019-09-03more like thismore than 2019-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what options her Department is considering to reduce the five week waiting time for universal credit claimants. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 286082 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-09more like thismore than 2019-09-09
star this property answer text <p>Nobody has to wait for five weeks for a payment following an application for Universal Credit (UC).</p><p> </p><p>UC new claim advances provide access to a payment for those in financial need, which can be accessed urgently, until their first regular UC payment is due. Claimants can access up to 100% of the total expected monthly award, for which they can pay back over a period of up to 12 months.</p><p> </p><p>The Department has taken a number of steps to ensure that advances meet the needs of claimants and that recovery arrangements are personalised and reasonable. The maximum rate of deductions cannot normally exceed 40 per cent of the UC standard allowance and does not reduce other components of an award, such as money paid for children, housing or when someone is caring for a severely disabled person. From October 2019 this will be reduced to 30 per cent and from October 2021 we are increasing the maximum recovery period for advances from 12 to 16 months.</p><p> </p><p>This is just one of a number of measures the Department has put in place to support claimants such as paying those claimants moving from Housing Benefit to UC a two week ‘transitional housing payment’. We are also introducing a two-week run on for eligible claimants of Income Support, Jobseeker’s Allowance and Employment and Support Allowance from July 2020.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-09T15:32:16.133Zmore like thismore than 2019-09-09T15:32:16.133Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1110573
star this property registered interest false more like this
unstar this property date less than 2019-04-09more like thismore than 2019-04-09
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Housing more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that universal credit adequately supports social housing tenants paying rent weekly to meet their obligations in relation to the 53 week year. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms remove filter
unstar this property uin 242667 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-15more like thismore than 2019-04-15
star this property answer text <p>No year contains 53 weeks. This perceived issue of their being 53 weeks in a year arises where a landlord charges rent weekly on a Monday and, because of the way the calendar falls every 5 or 6 years, seeks 53 rent payments in a year, with the 53rd payment in part covering the tenancy for the first few days of the following year.</p><p>Universal Credit payments are designed to mirror the world of work, with monthly payments reflecting the way many working people are paid. This model of monthly payments allows claimants to take responsibility for budgeting their own income and helps prepare them for getting back to work. The Money and Pension Service can provide debt advice and money guidance to claimants if they need support managing their monthly Universal Credit payments.</p><p>We are aware of a separate issue with respect to the way the calculation in the Universal Credit regulations converts a weekly liability into a monthly allowance. The conversion is achieved by multiplying the weekly rent by 52 and then dividing by 12. This effectively means one day’s rent a year (two days in a leap years) are not covered by UC. We are currently considering whether this formulation around weekly rents, and potentially other weekly amounts in the UC calculation, should be amended.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-04-15T14:48:11.82Zmore like thismore than 2019-04-15T14:48:11.82Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this