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1126598
star this property registered interest false more like this
unstar this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner: Complaints more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner was in 2018-19. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 254097 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
star this property answer text <p>When the Independent Case Examiner’s Office accept a complaint for investigation, attempts will initially be made to agree a solution between the complainant and the relevant business area, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order.</p><p> </p><p>The table below provides information on the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner during the 2018/19 reporting year:</p><p> </p><table><tbody><tr><td><p>In those cases that were resolved</p></td><td><p>7 weeks - from the point the complaint was accepted for investigation</p></td></tr><tr><td><p>In those cases that were investigated</p></td><td><p>21 weeks - from the point the case was allocated to an investigation case manager</p></td></tr><tr><td><p>End to end average clearance time for all cases</p></td><td><p>65 weeks - from the point at which the complaint was accepted for examination (this includes the time complaints wait to be brought into investigation)</p></td></tr></tbody></table>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-20T16:12:44.24Zmore like thismore than 2019-05-20T16:12:44.24Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1126593
star this property registered interest false more like this
unstar this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Housing more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243315, how many universal credit claimants in the central London broad rental market area are in receipt of the shared accommodation rate of the housing element of that benefit. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 254093 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-22more like thismore than 2019-05-22
star this property answer text <p>This information is not readily available and could only be provided at disproportionate cost.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-22T12:35:53.813Zmore like thismore than 2019-05-22T12:35:53.813Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1111037
star this property registered interest false more like this
unstar this property date less than 2019-04-10more like thismore than 2019-04-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Local Housing Allowance: Greater London more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will direct the Valuation Office Agency to undertake research into the reasons why low numbers of rooms in London are available for letting (a) at and (b) below the shared accommodation rate of local housing allowance. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 243317 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-15more like thismore than 2019-04-15
star this property answer text <p>There are no plans to ask the Valuation Office Agency to undertake any research in this area.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-04-15T14:55:01.947Zmore like thismore than 2019-04-15T14:55:01.947Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1111043
star this property registered interest false more like this
unstar this property date less than 2019-04-10more like thismore than 2019-04-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to the Impact Assessment for the extension of the Shared Accommodation Rate to 25-34 year-olds, how many claimants were affected; and what assessment she has made of the effect of that extension on the average weekly income since January 2012. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 243318 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-23more like thismore than 2019-04-23
star this property answer text <p>The number of households aged 25-34 who are entitled to the Shared Accommodation Rate is available on Stat-Xplore from January 2013 onwards.</p><p> </p><p>An independent evaluation of the 2011/12 Local Housing Allowance reforms including the changes to the Shared Accommodation Rate was published in 2014 - <a href="https://www.gov.uk/government/publications/local-housing-allowance-monitoring-the-impact-of-changes" target="_blank">https://www.gov.uk/government/publications/local-housing-allowance-monitoring-the-impact-of-changes</a></p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-04-23T12:13:52.427Zmore like thismore than 2019-04-23T12:13:52.427Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1126594
star this property registered interest false more like this
unstar this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Local Housing Allowance: Greater London more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243314 on Local Housing Allowance: Greater London, what the 960 Local Housing Allowance rates are ranked according to the share of the market they afford, starting with the most divergent. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 254094 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
star this property answer text <p>The information requested will be placed in the House of Commons Library.</p><p> </p><p>This data formed the basis of the Targeted Affordability Funding allocation for 19/20.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-20T16:24:45.39Zmore like thismore than 2019-05-20T16:24:45.39Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1126596
star this property registered interest false more like this
unstar this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the budget for the Independent Case Examiner has been in each year since 2011-12; and how many members of staff have been employed by that body in each of those years. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 254096 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
star this property answer text <p>The information requested is only available for each full year since 2015/16. The table below provides details of the budget and agreed staffing numbers for the Independent Case Examiner’s Office, for each year since 2015-16.</p><p> </p><table><tbody><tr><td><p>Year (April to March)</p></td><td><p>Budget</p></td><td><p>Agreed staffing number (full time equivalent)</p></td></tr><tr><td><p>2015/16</p></td><td><p>£2,563,702</p></td><td><p>74.2</p></td></tr><tr><td><p>2016/17</p></td><td><p>£2,733,114</p></td><td><p>74.65</p></td></tr><tr><td><p>2017/18</p></td><td><p>£2,534,005</p></td><td><p>75.65</p></td></tr><tr><td><p>2018/19</p></td><td><p>£3,008,587</p></td><td><p>88.65</p></td></tr></tbody></table> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-20T16:05:10.913Zmore like thismore than 2019-05-20T16:05:10.913Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1126601
star this property registered interest false more like this
unstar this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner: Complaints more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 254099 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-22more like thismore than 2019-05-22
star this property answer text <p>The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-22T16:04:17.593Zmore like thismore than 2019-05-22T16:04:17.593Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1111029
star this property registered interest false more like this
unstar this property date less than 2019-04-10more like thismore than 2019-04-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Local Housing Allowance: Greater London more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, for what reason the shared accommodation rate in the central London broad rental market area will not receive the three per cent uplift through targeted affordability funding in 2019-20. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 243314 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-15more like thismore than 2019-04-15
star this property answer text <p>Targeted affordability funding is allocated to those rates that have diverged the furthest from local rents. All 960 Local Housing Allowance rates are ranked according to the share of the market they afford, starting with the most divergent and the funding is then applied.</p><p> </p><p>The shared accommodation rate in the central London Broad Rental Market Area was increased via targeted affordability funding in both 2017/18 and 2018/19. In 2019/20 this rate was not eligible for targeted affordability funding as it no longer fell within the range of rates that have diverged the most from local rents.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-04-15T14:33:31.763Zmore like thismore than 2019-04-15T14:33:31.763Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1126599
star this property registered interest false more like this
unstar this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner: Complaints more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints that were rejected by the independent Case Examiner were referred to the Parliamentary and Health Service Ombudsman in (a) 2015-16, (b) 2016-17 and (c) 2017-18. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 254098 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
star this property answer text <p>Members of Parliament may refer complaints to the Parliamentary and Health Service Ombudsman at any time they choose, regardless of whether they have been rejected or considered by the Independent Case Examiner. Decisions on whether to accept a complaint for investigation rests with the Parliamentary and Health Service Ombudsman’s Office and we do not hold information about the number of complaints referred to them.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-20T16:20:37.477Zmore like thismore than 2019-05-20T16:20:37.477Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1111027
star this property registered interest false more like this
unstar this property date less than 2019-04-10more like thismore than 2019-04-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Local Housing Allowance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how much funding was reinvested in the targeted affordability fund for local housing allowance rates in 2019-20. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
unstar this property uin 243313 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-23more like thismore than 2019-04-23
star this property answer text <p>In 2019/2020 we have invested £210m in the Targeted Affordability Fund, this is based on 50% of the [forecast] savings from the freeze to Local Housing Allowance rates.</p><p /><p>The funding is being used to increase LHA rates in areas where there are the greatest divergences between rates and local rents.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-04-23T14:00:01.353Zmore like thismore than 2019-04-23T14:00:01.353Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this