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1126596

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the budget for the Independent Case Examiner has been in each year since 2011-12; and how many members of staff have been employed by that body in each of those years.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254096
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The information requested is only available for each full year since 2015/16. The table below provides details of the budget and agreed staffing numbers for the Independent Case Examiner’s Office, for each year since 2015-16.</p><p> </p><table><tbody><tr><td><p>Year (April to March)</p></td><td><p>Budget</p></td><td><p>Agreed staffing number (full time equivalent)</p></td></tr><tr><td><p>2015/16</p></td><td><p>£2,563,702</p></td><td><p>74.2</p></td></tr><tr><td><p>2016/17</p></td><td><p>£2,733,114</p></td><td><p>74.65</p></td></tr><tr><td><p>2017/18</p></td><td><p>£2,534,005</p></td><td><p>75.65</p></td></tr><tr><td><p>2018/19</p></td><td><p>£3,008,587</p></td><td><p>88.65</p></td></tr></tbody></table> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:05:10 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1147487

	registered interest
	date	01/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will set out the performance targets for the determination of complaints to the Independent Case Examiner’s Office in 2019-20.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	292819
	answer	answer is ministerial correction date of answer 07/10/2019 answer text <p>When the Independent Case Examiner’s Office accepts a complaint for examination; they will initially try to resolve it in discussion with the complainant and the relevant business area. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order. Following an examination of the evidence, it may be possible to settle the complaint, if agreement can be reached on actions that satisfy the complainant. If the complaint can’t be settled, the Independent Case Examiner will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>The Independent Case Examiner’s service standards for 2019-20 for the determination of complaints are as follows:</p><p> </p><ul><li>To resolve complaints within 8 weeks of accepting them for examination</li><li>To settle complaints within 15 weeks of the start of the investigation.</li><li>To complete investigation reports within 20 weeks of the start of the investigation.</li></ul> answering member constituency Eastleigh answering member printed Mims Davies question first answered 07/10/2019 17:07:08 answering member 4513 label Biography information for Mims Davies
	tabling member	199 label Biography information for Ms Karen Buck

1147488

	registered interest
	date	01/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what Independent Case Examiner’s Office budget is for 2019-20.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	292820
	answer	answer is ministerial correction date of answer 07/10/2019 answer text <p>The Independent Case Examiner’s Office’s budget for 2019-20 is £3,525,303.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 07/10/2019 17:03:39 answering member 4513 label Biography information for Mims Davies
	tabling member	199 label Biography information for Ms Karen Buck

1046018

	registered interest
	date	22/01/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	Too ask the Secretary of State for Work and Pensions, if she will make it her policy to allow complainants to ask their Member of Parliament to refer their complaint to the Parliamentary & Health Service Ombudsman if the Independent Case Examiner has not reached a substantive decision on their complaint within six months.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	211078
	answer	answer is ministerial correction date of answer 28/01/2019 answer text <p>It is open to Members of Parliament to refer complaints to the Parliamentary and Health Service Ombudsman at any time they choose, regardless of whether the Independent Case Examiner’s process has been exhausted. The decision as to whether to accept them without an Independent Case Examiner’s investigation rests with the Ombudsman’s office.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 28/01/2019 14:47:33 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	199 label Biography information for Ms Karen Buck

1046778

	registered interest
	date	23/01/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether the Independent Case Examiner (ICE) is requesting an updated form of authority from people whose advocate submitted a current form of authority when first escalating the complaint to ICE but whose complaint has not been investigated because of the 40-week average time period to allocate cases to an investigator.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	211630
	answer	answer is ministerial correction date of answer 28/01/2019 answer text <p>In order to ensure that the personal information of complainants is only divulged to current, authorised advocates, the Independent Case Examiner’s Office undertake routine checks to ensure that the advocate retains authority to act on the complainant’s behalf, at the point the complaint is allocated for investigation. The only cases that are not subject to such checks are those referred by Members of Parliament.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 28/01/2019 17:16:25 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	199 label Biography information for Ms Karen Buck