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1138414

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Complaints Commissioner are (a) allocated to a caseworker and (b) awaiting allocation to a caseworker as at 11 July 2019.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276137
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>When the Independent Case Examiner’s (ICE) office accepts a complaint for investigation, it will initially attempt to broker a solution between the complainant and the relevant business area or supplier, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). The majority of complaints that are referred to ICE are complex and require a full investigation.</p><p> </p><p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated for investigation varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p> </p><p>As at 11 July 2019, there were 488 complaints under investigation (allocated to an ICM), and 1,377 complaints were awaiting allocation to an ICM.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:47:47 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1126596

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the budget for the Independent Case Examiner has been in each year since 2011-12; and how many members of staff have been employed by that body in each of those years.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254096
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The information requested is only available for each full year since 2015/16. The table below provides details of the budget and agreed staffing numbers for the Independent Case Examiner’s Office, for each year since 2015-16.</p><p> </p><table><tbody><tr><td><p>Year (April to March)</p></td><td><p>Budget</p></td><td><p>Agreed staffing number (full time equivalent)</p></td></tr><tr><td><p>2015/16</p></td><td><p>£2,563,702</p></td><td><p>74.2</p></td></tr><tr><td><p>2016/17</p></td><td><p>£2,733,114</p></td><td><p>74.65</p></td></tr><tr><td><p>2017/18</p></td><td><p>£2,534,005</p></td><td><p>75.65</p></td></tr><tr><td><p>2018/19</p></td><td><p>£3,008,587</p></td><td><p>88.65</p></td></tr></tbody></table> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:05:10 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1138418

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints for the Independent Complaints Commissioner were received in 2018; and how many of those complaints have been allocated to a caseworker.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276139
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>The Independent Case Examiner’s (ICE) Office received 5,307 complaints in 2018 of which 1,943 were accepted for examination. Of those complaints accepted, 567 have been allocated to Case Managers.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:45:25 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138415

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time taken is between a case being accepted by the Independent Complaints Commissioner and being allocated to a caseworker in the most recent period for which figures are available; and if she will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276138
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated to an Investigation Case Manager (ICM) varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p><strong> </strong></p><p>As at 11 July 2019, the average time taken for a complaint which requires investigation to be allocated to an ICM was 52 weeks.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 14:01:36 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1146134

	registered interest
	date	25/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the average time taken by the Independent Case Examiner to review cases submitted by claimants; and if she will make a statement.
	tabling member constituency	Tewkesbury
	tabling member printed	Mr Laurence Robertson
	uin	290623
	answer	answer is ministerial correction date of answer 30/09/2019 answer text <p>When the Independent Case Examiner’s Office accepts a complaint for examination; they will initially try resolve it in discussion with the complainant and the relevant business area. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager. Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order. Following an examination of the evidence, it may be possible to settle the complaint, if agreement can be reached on actions that satisfy the complainant. If the complaint can’t be settled, the Independent Case Examiner will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>Details of the average time taken to clear complaints accepted for examination by the Independent Case Examiner’s Office, in the current reporting year (April to August 2019), are detailed below:</p><p> </p><table><tbody><tr><td><p><strong>Type of case clearance </strong></p></td><td><p><strong>Average clearance time in weeks </strong> <strong>(from acceptance to case closure)</strong></p></td></tr><tr><td><p>Resolution</p></td><td><p>6 weeks</p></td></tr><tr><td><p>Settlement</p></td><td><p>52 weeks</p></td></tr><tr><td><p>ICE Report</p></td><td><p>88 weeks</p></td></tr><tr><td><p>All cases</p></td><td><p>68 weeks</p></td></tr></tbody></table><p> </p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 30/09/2019 15:07:49 answering member 4513 label Biography information for Mims Davies
	tabling member	253 label Biography information for Mr Laurence Robertson

1145087

	registered interest
	date	05/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the average time taken by the Independent Case Examiner to review cases submitted by claimants; and if she will make a statement.
	tabling member constituency	Tewkesbury
	tabling member printed	Mr Laurence Robertson
	uin	287450
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>It has not proved possible to respond to the hon. Member in the time available before Prorogation.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 09/09/2019 16:10:04 answering member 4513 label Biography information for Mims Davies
	tabling member	253 label Biography information for Mr Laurence Robertson

931030

	registered interest
	date	25/06/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, from what acceptance date the Independent Case Examiner's Office is currently allocating complaints to an investigation case manager.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	157243
	answer	answer is ministerial correction date of answer 28/06/2018 answer text <p>The Independent Case Examiner’s Office is currently allocating complaints to investigation case managers that were accepted for examination between March and May 2017. The time it takes to allocate complaints for investigation has been impacted by the on-going Women Against State Pension Inequality (WASPI) complaints campaign.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 28/06/2018 16:44:41 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4640 label Biography information for David Linden

843798

	registered interest
	date	19/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of trends in the level of cases examined and cleared by the Independent Case Examiner between 2010-11 and 2017-18 and what steps she is taking to improve the performance of that service.
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	uin	128236
	answer	answer is ministerial correction date of answer 22/02/2018 answer text <p>Performance and trends in the number and type of cases cleared by the Independent Case Examiner’s Office are reviewed and reported in the Independent Case Examiner’s Annual Report which is published on gov.uk.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 22/02/2018 17:03:25 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4440 label Biography information for Marion Fellows

834698

	registered interest
	date	01/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many cases the Independent Case Examiner has reviewed in each year since 2010.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	126145
	answer	answer is ministerial correction date of answer 08/02/2018 answer text <p>Details of the number of cases the Independent Case Examiner’s Office has reviewed (examined and cleared) in each reporting year since 2010 is detailed in the table below:</p><p> </p><table><tbody><tr><td><p><strong>Year</strong> <strong>(April to March)</strong></p></td><td><p><strong>Cases reviewed (examined and cleared)</strong></p></td></tr><tr><td><p>2010/11</p></td><td><p>1390</p></td></tr><tr><td><p>2011/12</p></td><td><p>1338</p></td></tr><tr><td><p>2012/13</p></td><td><p>1297</p></td></tr><tr><td><p>2013/14</p></td><td><p>1192</p></td></tr><tr><td><p>2014/15</p></td><td><p>1145</p></td></tr><tr><td><p>2015/16</p></td><td><p>763</p></td></tr><tr><td><p>2016/17</p></td><td><p>873</p></td></tr><tr><td><p>2017/18 (April 2017 to January 2018)</p></td><td><p>757</p></td></tr></tbody></table><p> </p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 08/02/2018 11:36:04 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4432 label Biography information for Patrick Grady

843842

	registered interest
	date	19/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many of her Department's service providers' complaints are awaiting allocation to an investigation case manager at the Independent Case Examiner's Office.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	128278
	answer	answer is ministerial correction date of answer 23/02/2018 answer text <p>At 20<sup>th</sup> February 2018, there were 256 service provider complaints awaiting allocation to an investigation case manager.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 23/02/2018 16:41:04 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4640 label Biography information for David Linden