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1126596

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the budget for the Independent Case Examiner has been in each year since 2011-12; and how many members of staff have been employed by that body in each of those years.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254096
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The information requested is only available for each full year since 2015/16. The table below provides details of the budget and agreed staffing numbers for the Independent Case Examiner’s Office, for each year since 2015-16.</p><p> </p><table><tbody><tr><td><p>Year (April to March)</p></td><td><p>Budget</p></td><td><p>Agreed staffing number (full time equivalent)</p></td></tr><tr><td><p>2015/16</p></td><td><p>£2,563,702</p></td><td><p>74.2</p></td></tr><tr><td><p>2016/17</p></td><td><p>£2,733,114</p></td><td><p>74.65</p></td></tr><tr><td><p>2017/18</p></td><td><p>£2,534,005</p></td><td><p>75.65</p></td></tr><tr><td><p>2018/19</p></td><td><p>£3,008,587</p></td><td><p>88.65</p></td></tr></tbody></table> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:05:10 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

931030

	registered interest
	date	25/06/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, from what acceptance date the Independent Case Examiner's Office is currently allocating complaints to an investigation case manager.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	157243
	answer	answer is ministerial correction date of answer 28/06/2018 answer text <p>The Independent Case Examiner’s Office is currently allocating complaints to investigation case managers that were accepted for examination between March and May 2017. The time it takes to allocate complaints for investigation has been impacted by the on-going Women Against State Pension Inequality (WASPI) complaints campaign.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 28/06/2018 16:44:41 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4640 label Biography information for David Linden

843798

	registered interest
	date	19/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of trends in the level of cases examined and cleared by the Independent Case Examiner between 2010-11 and 2017-18 and what steps she is taking to improve the performance of that service.
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	uin	128236
	answer	answer is ministerial correction date of answer 22/02/2018 answer text <p>Performance and trends in the number and type of cases cleared by the Independent Case Examiner’s Office are reviewed and reported in the Independent Case Examiner’s Annual Report which is published on gov.uk.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 22/02/2018 17:03:25 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4440 label Biography information for Marion Fellows

834698

	registered interest
	date	01/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many cases the Independent Case Examiner has reviewed in each year since 2010.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	126145
	answer	answer is ministerial correction date of answer 08/02/2018 answer text <p>Details of the number of cases the Independent Case Examiner’s Office has reviewed (examined and cleared) in each reporting year since 2010 is detailed in the table below:</p><p> </p><table><tbody><tr><td><p><strong>Year</strong> <strong>(April to March)</strong></p></td><td><p><strong>Cases reviewed (examined and cleared)</strong></p></td></tr><tr><td><p>2010/11</p></td><td><p>1390</p></td></tr><tr><td><p>2011/12</p></td><td><p>1338</p></td></tr><tr><td><p>2012/13</p></td><td><p>1297</p></td></tr><tr><td><p>2013/14</p></td><td><p>1192</p></td></tr><tr><td><p>2014/15</p></td><td><p>1145</p></td></tr><tr><td><p>2015/16</p></td><td><p>763</p></td></tr><tr><td><p>2016/17</p></td><td><p>873</p></td></tr><tr><td><p>2017/18 (April 2017 to January 2018)</p></td><td><p>757</p></td></tr></tbody></table><p> </p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 08/02/2018 11:36:04 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4432 label Biography information for Patrick Grady

843842

	registered interest
	date	19/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many of her Department's service providers' complaints are awaiting allocation to an investigation case manager at the Independent Case Examiner's Office.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	128278
	answer	answer is ministerial correction date of answer 23/02/2018 answer text <p>At 20<sup>th</sup> February 2018, there were 256 service provider complaints awaiting allocation to an investigation case manager.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 23/02/2018 16:41:04 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4640 label Biography information for David Linden

931034

	registered interest
	date	25/06/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many (a) disability, (b) pensions, (c) working age and (d) debt management complaints are awaiting allocation to an investigation case manager at the Independent Case Examiner's Office.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	157247
	answer	answer is ministerial correction date of answer 03/07/2018 answer text <p>As at 26 June 2018, the Independent Case Examiner’s Office had: (a) 84 Disability; (b) 62 Pensions; (c) 398 Working Age; and (d) 28 Debt Management complaints awaiting allocation to an investigation case manager.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 03/07/2018 10:46:18 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4640 label Biography information for David Linden

931035

	registered interest
	date	25/06/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many of her Department's service providers' complaints are awaiting allocation to an investigation case manager at the Independent Case Examiner's Office.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	157248
	answer	answer is ministerial correction date of answer 03/07/2018 answer text <p>As at 26 June 2018, the Independent Case Examiner’s Office had 310 service provider complaints awaiting allocation to an investigation case manager.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 03/07/2018 10:57:31 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4640 label Biography information for David Linden

843840

	registered interest
	date	19/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many disability, pensions, working age and debt management complaints are awaiting allocation to an investigation case manager at the Independent Case Examiner's Office.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	128277
	answer	answer is ministerial correction date of answer 23/02/2018 answer text <p>As at 20<sup>th</sup> February 2018 there were 523 Disability, Pensions, Working Age and Debt Management complaints (excluding those relating to changes in state pension retirement age) awaiting allocation to an Investigation Case Manager.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 23/02/2018 16:39:21 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4640 label Biography information for David Linden

843839

	registered interest
	date	19/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, from what acceptance date the Independent Case Examiner's Office is allocating complaints to an investigation case manager.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	128276
	answer	answer is ministerial correction date of answer 23/02/2018 answer text <p>As at 20 February 2018, the Independent Case Examiner’s Office were allocating dedicated Investigation Case Managers:</p><ul><li>Disability, Pensions, Working Age and Debt Management complaints that were accepted on or after 22 November 2016.</li><li>Provider complaints that were accepted on or after 24 November 2016</li><li>Child Maintenance Group complaints that were accepted on or after 31 January 2017</li><li>WASPI complaints that were accepted on or after 27 March 2017</li></ul> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 23/02/2018 16:36:36 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4640 label Biography information for David Linden

1083674

	registered interest
	date	07/03/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 23 January 2019 to Question 210057, for each available year, what the (a) mean and (b) median waiting time is for complaints (i) which are not resolved within eight weeks of being accepted, (ii) which are not settled within 15 weeks of the investigation commencing and (iii) where an ICE report is not issued within 20 weeks of the investigation commencing.
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	uin	229798
	answer	answer is ministerial correction date of answer 12/03/2019 answer text <p>Whilst high level clearance target performance data is routinely included in the Independent Case Examiner’s Annual Report, the Office only retain case specific information for 26 months following case closure, and as such the requested information is only available for 2017/18 and the current reporting year. The available information is provided in the tables below.</p><p> </p><p><strong>Resolution</strong></p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Mean - Time taken to resolve complaints that were not cleared within 8 weeks of the complaint being accepted for investigation</p></td><td><p>Median - Time taken to resolve complaints that were not cleared within 8 weeks of the complaint being accepted for investigation</p></td></tr><tr><td><p>2017/18 (April to March)</p></td><td><p>11 weeks</p></td><td><p>10 weeks</p></td></tr><tr><td><p>2018/19 (April to February 2019)</p></td><td><p>11 weeks</p></td><td><p>10 weeks</p></td></tr></tbody></table><p> </p><p><strong>Settlement</strong></p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Mean - Time taken to settle complaints that were not cleared within 15 weeks of the investigation commencing</p></td><td><p>Median - Time taken to settle complaints that were not cleared within 15 weeks of the investigation commencing</p></td></tr><tr><td><p>2017/18 (April to March)</p></td><td><p>23 weeks</p></td><td><p>21 weeks</p></td></tr><tr><td><p>2018/19 (April to February 2019)</p></td><td><p>23 weeks</p></td><td><p>22 weeks</p></td></tr></tbody></table><p> </p><p><strong>ICE Report</strong></p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Mean - Time taken to issue ICE Reports in those cases that were not concluded within 20 weeks of the investigation commencing</p></td><td><p>Median - Time taken to issue ICE Reports in those cases that were not concluded within 20 weeks of the investigation commencing</p></td></tr><tr><td><p>2017/18 (April to March)</p></td><td><p>30 weeks</p></td><td><p>28 weeks</p></td></tr><tr><td><p>2018/19 (April to February 2019)</p></td><td><p>27 weeks</p></td><td><p>26 weeks</p></td></tr></tbody></table><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 12/03/2019 15:58:27 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4440 label Biography information for Marion Fellows