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46386

	registered interest
	date	01/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what plans he has to penalise companies who have failed to carry out medical assessments for personal independence payments in a timely manner.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	194646
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning grouped question UIN 194642 194643 194644 194645 question first answered 08/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	3924 label Biography information for Yasmin Qureshi

46387

	registered interest
	date	01/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what compensation is available to those suffering financial hardship as a result of failure to carry out assessments for personal independence payments in a timely manner.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	194645
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning grouped question UIN 194642 194643 194644 194646 question first answered 08/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	3924 label Biography information for Yasmin Qureshi

46389

	registered interest
	date	01/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the reasons for backlogs of medical assessments for personal independence payments.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	194642
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning grouped question UIN 194643 194644 194645 194646 question first answered 08/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	3924 label Biography information for Yasmin Qureshi

46390

	registered interest
	date	01/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps he is taking to address backlogs of medical assessments for personal independence payments.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	194643
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning grouped question UIN 194642 194644 194645 194646 question first answered 08/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	3924 label Biography information for Yasmin Qureshi

46391

	registered interest
	date	01/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what time limit he has set for medical assessments for personal independence payments.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	194644
	answer	answer is ministerial correction date of answer 08/04/2014 answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning grouped question UIN 194642 194643 194645 194646 question first answered 08/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	3924 label Biography information for Yasmin Qureshi

47114

	registered interest
	date	04/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the extent of the availability of free telephones in jobcentres for jobseekers to contact officials within his Department.
	tabling member constituency	Walsall South
	tabling member printed	Valerie Vaz
	uin	195404
	answer	answer is ministerial correction date of answer 09/04/2014 answer text <p /> <p /> <p>Jobcentres provide face to face support for claimants. There is also controlled access to telephones for claimants who need to contact officials in this department over the phone.</p> answering member constituency Wirral West answering member printed Esther McVey question first answered 09/04/2014 12:00:00 answering member 4084 label Biography information for Esther McVey
	tabling member	4076 label Biography information for Valerie Vaz

44487

	registered interest
	date	20/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will make it his policy to allow applications to the mobility component of Disability Living Allowance by children under three years old who cannot travel without ventilators and similar large amounts of equipment.
	tabling member constituency	Chatham and Aylesford
	tabling member printed	Tracey Crouch
	uin	193155
	answer	answer is ministerial correction date of answer 25/03/2014 answer text <p /> <p /> <p>I refer my hon. Friend to my answer to the hon. Member for Heywood and Middleton (Mr Dobbin) of 28 February 2014, <em>Official Report,</em> column 561W.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 25/03/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	3950 label Biography information for Tracey Crouch

46647

	registered interest
	date	02/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department has taken to provide families with financial assistance in caring for a child; and if he will make a statement.
	tabling member constituency	Chatham and Aylesford
	tabling member printed	Tracey Crouch
	uin	194887
	answer	answer is ministerial correction date of answer 09/04/2014 answer text <p /> <p /> <p>The Department provides families with financial assistance in caring for a child through Disability Living Allowance, Carer's Allowance and the disability and carer premiums in the income-related benefits.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 09/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	3950 label Biography information for Tracey Crouch

45137

	registered interest
	date	25/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many personal independence payment applications have been processed in each month since April 2013.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	uin	193589
	answer	answer is ministerial correction date of answer 31/03/2014 answer text <p /> <p /> <p>Personal Independence Payment started from April 2013 and although limited data has started to feed through, we need to wait until the Department has quality assured, meaningful figures for publication. The Department is working to guidelines set by the UK Statistics Authority to ensure we are able to publish statistics that meet high quality standards at the earliest opportunity. We intend to publish official statistics on personal independence payment from spring 2014.</p><p> </p><p>An ad-hoc release of PIP information was published on Tuesday 11 February 2014. www.gov.uk/government/uploads/system/uploads/attachment_data/file/277986/adHoc-pip-statistics-feb14.pdf</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 31/03/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	4047 label Biography information for Tom Greatrex

45138

	registered interest
	date	25/03/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people in receipt of jobseeker's allowance were sanctioned for failing to complete their job search evidence form on 25 December 2013.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Tom Greatrex
	uin	193590
	answer	answer is ministerial correction date of answer 31/03/2014 answer text <p>Claimants are expected to do all that is reasonable within full time working hours in any week to look for work and this is not restricted to specific days.</p><p> </p><p>Claimants with sincerely held religious beliefs can restrict their availability during religious festivals and holidays.</p> answering member constituency Wirral West answering member printed Esther McVey question first answered 31/03/2014 12:00:00 answering member 4084 label Biography information for Esther McVey
	tabling member	4047 label Biography information for Tom Greatrex