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answer text |
<p>Guidance is provided to staff to enable them to advise claimants on the options
available during the mandatory reconsideration process. This includes signposting
claimants to Gov.uk to check eligibility for alternative benefits. DWP also issues
decision letters to claimants which include information on the options available to
them during the mandatory reconsideration process, dependant on benefit. As DWP has
responsibility for the mandatory reconsideration process, contractors will refer claimants
to DWP to discuss benefit entitlement and options available.</p>
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