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170613

	registered interest
	date	16/12/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	eBay
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, if he will take steps to ensure that all online retailers trading on eBay in the UK display VAT numbers.
	tabling member constituency	Chesterfield
	tabling member printed	Toby Perkins
	uin	218935
	answer	answer is ministerial correction date of answer 05/01/2015 answer text <p>There is no requirement in tax legislation for a VAT-registered person to declare to a customer that they are registered or to provide a VAT registration number, unless they make a supply to another VAT-registered person, in which case they are obliged to issue a VAT invoice including their VAT number. However businesses are required to comply with the Electronic Commerce Regulations 2002 concerning the provision of this information.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 05/01/2015 17:38:51 answering member 1529 label Biography information for Mr David Gauke
	tabling member	3952 label Biography information for Mr Toby Perkins

175931

	registered interest
	date	27/01/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Workplace Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, whether any additional resources will be available to HM Revenue and Customs for conducting due diligence on newly-registered pension schemes.
	tabling member constituency	Kilmarnock and Loudoun
	tabling member printed	Cathy Jamieson
	uin	222137
	answer	answer is ministerial correction date of answer 11/02/2015 answer text <p>HM<ins> </ins>R<ins>evenue and </ins>C<ins>ustoms (HMRC)</ins> has an active compliance programme to tackle all attempted abuse of the pension tax rules. As part of this, they continue to work to identify promoters and schemes which seek to abuse the pension tax rules. The fit and proper person test for scheme administrators introduced in September 2014 is another important tool to help HMRC tackle these schemes and to protect members’ funds. HMRC takes a risk based approach to compliance which allows it to match resource at the right time to tackle this abuse. This resource includes pension specialists, and where appropriate, staff from many other areas across HMRC. HMRC is also working with other Government Departments to ensure that appropriate action is taken to stop any abuse.</p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 11/02/2015 16:51:12 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4011 label Biography information for Cathy Jamieson

102072

	registered interest
	date	31/10/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, if he will introduce landline telephone numbers for calls to HM Revenue and Customs' helplines for working tax credits queries.
	tabling member constituency	Middlesbrough
	tabling member printed	Andy McDonald
	uin	212842
	answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>Over the next few months HM Revenue &amp; Customs (HMRC) will be migrating its existing telephone services to a new telephony platform. This will improve the way that the queuing systems work and, over time, will lead to reduced wait times.</p><p> </p><p>HMRC is also looking at a number of initiatives to improve customer service and wait times. These include: greater flexible working across HMRC to improve its response to particular peaks in demand; and investing in online and digital services for the future, opening up a wider variety of channels.</p><p> </p><p> </p><p> </p><p>All HMRC helplines, including those for Tax Credit Helpline are landline numbers.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 212822 question first answered 17/11/2014 15:52:57 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4269 label Biography information for Andy McDonald

347692

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what consideration HM Revenue and Customs gave to the reputational risk of contracting to companies which are alleged to use aggressive debt collection techniques when it decided to outsource the collection of working tax credit overpayments to external debt collection agencies.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	574
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue and Customs (HMRC) takes great care to ensure that all debt pursuit is carried out appropriately and has worked closely with debt collection agencies on this for the last six years.</p><p> </p><p> </p><p>HMRC has developed a robust and in-depth programme of monitoring and assurance to safeguard standards of behaviour. This includes allowing debts to be paid by instalments and adherence to HMRC’s customer charter and industry best practice.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 08/06/2015 15:03:56 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff

347693

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what quality standards HM Revenue and Customs applies when deciding to which external debt collection agencies the collection of working tax credit overpayments is outsourced.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	575
	answer	answer is ministerial correction date of answer 09/06/2015 answer text <p>HM Revenue and Customs (HMRC) began using private sector debt collection agencies (DCAs) to augment in-house debt collection capability in 2009. HMRC follows the prescribed HM Government procurement process in appointing the service provider. This includes strict requirements relating to quality and propriety. In addition, HMRC was careful to ensure that suppliers were required to demonstrate high standards and substantial experience in the aspects of debt pursuit required for the contract.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 09/06/2015 14:38:46 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff

347694

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what impact assessment was made of the decision by HM Revenue and Customs (HMRC) to outsource the collection of working tax credit overpayments to external debt collection agencies; and what estimate HMRC made of the cost of (a) recovering overpayment by HMRC and (b) selling the debts.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	576
	answer	answer is ministerial correction date of answer 09/06/2015 answer text <p>HM Revenue and Customs (HMRC) began using private sector debt collection agencies (DCAs) to augment in-house debt collection capability in 2009. HMRC recognised the need to do more to tackle the temporary forecast rise in tax credit related debt before the replacement of tax credits by Universal Credit. HMRC's experience working with Debt Collection Agencies showed that they could provide cost effective temporary capacity to do this, especially because doing this would enable HMRC's own collectors to generate extra yield from other types of debt, and that this approach would offer substantially better value than selling the debts.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 09/06/2015 15:53:16 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff

347696

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many complaints HM Revenue and Customs has received about the decision to outsource the collection of working tax credit overpayments to external debt collection agencies.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	577
	answer	answer is ministerial correction date of answer 10/06/2015 answer text <p>Although HM Revenue &amp; Customs (HMRC) does not categorise this specific issue within its debt pursuit complaints, a recent sampling exercise identified two cases that contained concerns about the decision to use debt collection agencies to recover tax credit overpayments.</p><p> </p><p> </p><p> </p><p>HM Revenue and Customs C began using private sector debt collection agencies (DCAs) to augment in-house debt collection capability in 2009. HMRC recognised the need to do more to tackle the temporary forecast rise in tax credit related debt before the replacement of tax credits by Universal Credit. HMRC's experience working with Debt Collection Agencies showed that they could provide cost effective temporary capacity to do this, especially because doing this would enable HMRC's own collectors to generate extra yield from other types of debt, and that this approach would offer substantially better value than selling the debts.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 10/06/2015 15:23:05 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff

347697

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, for what reasons HM Revenue and Customs decided to outsource the collection of working tax credit overpayments to external debt collection agencies.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	578
	answer	answer is ministerial correction date of answer 09/06/2015 answer text <p>HM Revenue and Customs (HMRC) began using private sector debt collection agencies (DCAs) to augment in-house debt collection capability in 2009. HMRC recognised the need to do more to tackle the temporary forecast rise in tax credit related debt before the replacement of tax credits by universal credit. HMRC's experience working with Debt Collection Agencies showed that they could provide cost effective temporary capacity to do this, especially because doing this would enable HMRC's own collectors to generate extra yield from other types of debt.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 09/06/2015 15:54:11 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff

347698

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, who signed off the decision that HM Revenue and Customs would outsource the collection of working tax credit overpayments to external debt collection agencies; what consultation with stakeholders was undertaken before the decision was taken; and whether expert advice was sought.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	579
	answer	answer is ministerial correction date of answer 09/06/2015 answer text <p>HM Revenue and Customs began using private sector debt collection agencies (DCAs) to augment in-house debt collection capability in 2009. The decision was announced by the Chancellor of the Exchequer as part of Autumn Statement 2012 and Autumn Statement 2013; and in line with established procedure, such decisions are not formally consulted on in advance. HMRC involved a full range of experts in the planning and procurement process.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 09/06/2015 15:50:33 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff

349608

	registered interest
	date	10/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 9 June 2015 to Question 576, whether HM Revenue and Customs (a) sold working tax credit debt to external debt collection agencies and (b) contracted out the collection of working tax credit debt while retaining ownership.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	1830
	answer	answer is ministerial correction date of answer 15/06/2015 answer text <p>HM Revenue and Customs has not sold tax credit debt. It has contracted out collection, but retains ownership.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 15/06/2015 16:56:19 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff