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347692

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Working Tax Credit: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what consideration HM Revenue and Customs gave to the reputational risk of contracting to companies which are alleged to use aggressive debt collection techniques when it decided to outsource the collection of working tax credit overpayments to external debt collection agencies.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	574
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue and Customs (HMRC) takes great care to ensure that all debt pursuit is carried out appropriately and has worked closely with debt collection agencies on this for the last six years.</p><p> </p><p> </p><p>HMRC has developed a robust and in-depth programme of monitoring and assurance to safeguard standards of behaviour. This includes allowing debts to be paid by instalments and adherence to HMRC’s customer charter and industry best practice.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 08/06/2015 15:03:56 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff

347671

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	UK Membership of EU
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, if he will commission an independent audit of the economic costs and benefits of UK membership of the EU.
	tabling member constituency	Christchurch
	tabling member printed	Mr Christopher Chope
	uin	661
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>The Government has a clear mandate to improve Britain’s relationship with the rest of the EU, and to reform the EU so that it creates jobs and increases living standards for all its citizens. The Government will hold an in/out referendum on the UK’s membership of the EU by the end of 2017.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 08/06/2015 15:02:06 answering member 1529 label Biography information for Mr David Gauke
	tabling member	242 label Biography information for Sir Christopher Chope

347018

	registered interest
	date	27/05/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Taxation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what plans he has to tackle tax avoidance and tax evasion.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	259
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>The Government is relentless in its crackdown on tax avoidance and evasion, taking a range of action to prevent such behaviour at the outset, and to detect and counter it effectively where it persists.<br><br>Since April 2010, the Government has invested more than £1 billion in HM Revenue and Customs (HMRC) to strengthen their powers in tackling avoidance and evasion and have made more than 40 changes to tax law, closing down loopholes and introducing major reforms to the UK tax system. <br><br>During the last Parliament, as a result of actions to tackle evasion, avoidance and non-compliance, HMRC are expected to have secured £100 billion in additional compliance revenue.<br><br>The Government has committed to raising at least £5 billion from measures to tackle evasion, avoidance and aggressive planning within the tax system. We will announce further details at the Budget.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 08/06/2015 14:58:42 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4473 label Biography information for Louise Haigh

348290

	registered interest
	date	03/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Royal Family: Taxation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, for what reasons (a) certain members of the Royal Family and (b) corporations owned by those members are not subject to income or corporation tax as a matter of law.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Mr Roger Godsiff
	uin	956
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>The 2013 Memorandum of Understanding on Royal Taxation gives full details and is available on GOV.UK:</p><p> </p><p> </p><p> </p><p><a href="https://www.gov.uk/government/publications/memorandum-of-understanding-on-royal-taxation" target="_blank">https://www.gov.uk/government/publications/memorandum-of-understanding-on-royal-taxation</a></p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 08/06/2015 15:07:22 answering member 1529 label Biography information for Mr David Gauke
	tabling member	304 label Biography information for Mr Roger Godsiff

347661

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Wrexham
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the Answer of 23 March 2015 to Question 228104, on which occasions he or other representatives of his Department met staff from the Wrexham HM Revenue and Customs office to discuss the future of that office; and what the outcomes were of those meetings.
	tabling member constituency	Wrexham
	tabling member printed	Ian C. Lucas
	uin	652
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue and Customs (HMRC) are continuing to discuss with their staff the locations of the future Regional Centres. They have however, told them how in-principle decisions will be made.</p><p> </p><p> </p><p> </p><p>For Wales, HMRC has told staff that it believes that Cardiff is the most suitable location for a future Regional Centre in Wales, since it is already the biggest HMRC location in the country. However, no decisions have yet been made on the precise location or timing of a new HMRC Regional Centre in Cardiff or the nature and timing of impacts on other HMRC locations in Wales.</p><p> </p><p> </p><p> </p><p>In October 2014, HMRC shared the main elements of the Building our Future vision with MPs and Assembly Members and HMRC has committed to keeping MPs and Assembly Members informed of the outcomes of these conversations.</p><p> </p><p> </p><p> </p><p>All HMRC staff members are invited to participate in Building our Future events and staff choose which event and location they attend. Over 85% of Wrexham staff attended the last set of events.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 631 650 651 question first answered 08/06/2015 14:41:49 answering member 1529 label Biography information for Mr David Gauke
	tabling member	1470 label Biography information for Ian C. Lucas

347658

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Wales
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the Answer of 23 March 2015 to Question 228104, what his Department's current plans are for reorganisation of HM Revenue and Customs in Wales.
	tabling member constituency	Wrexham
	tabling member printed	Ian C. Lucas
	uin	631
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue and Customs (HMRC) are continuing to discuss with their staff the locations of the future Regional Centres. They have however, told them how in-principle decisions will be made.</p><p> </p><p> </p><p> </p><p>For Wales, HMRC has told staff that it believes that Cardiff is the most suitable location for a future Regional Centre in Wales, since it is already the biggest HMRC location in the country. However, no decisions have yet been made on the precise location or timing of a new HMRC Regional Centre in Cardiff or the nature and timing of impacts on other HMRC locations in Wales.</p><p> </p><p> </p><p> </p><p>In October 2014, HMRC shared the main elements of the Building our Future vision with MPs and Assembly Members and HMRC has committed to keeping MPs and Assembly Members informed of the outcomes of these conversations.</p><p> </p><p> </p><p> </p><p>All HMRC staff members are invited to participate in Building our Future events and staff choose which event and location they attend. Over 85% of Wrexham staff attended the last set of events.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 650 651 652 question first answered 08/06/2015 14:41:49 answering member 1529 label Biography information for Mr David Gauke
	tabling member	1470 label Biography information for Ian C. Lucas

347660

	registered interest
	date	01/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Wales
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the Answer of 23 March 2015 to Question 228104, what the outcomes have been of the conversations his Department has had with hon. Members and Welsh Assembly Members on HM Revenue and Customs reorganisation since October 2014.
	tabling member constituency	Wrexham
	tabling member printed	Ian C. Lucas
	uin	651
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue and Customs (HMRC) are continuing to discuss with their staff the locations of the future Regional Centres. They have however, told them how in-principle decisions will be made.</p><p> </p><p> </p><p> </p><p>For Wales, HMRC has told staff that it believes that Cardiff is the most suitable location for a future Regional Centre in Wales, since it is already the biggest HMRC location in the country. However, no decisions have yet been made on the precise location or timing of a new HMRC Regional Centre in Cardiff or the nature and timing of impacts on other HMRC locations in Wales.</p><p> </p><p> </p><p> </p><p>In October 2014, HMRC shared the main elements of the Building our Future vision with MPs and Assembly Members and HMRC has committed to keeping MPs and Assembly Members informed of the outcomes of these conversations.</p><p> </p><p> </p><p> </p><p>All HMRC staff members are invited to participate in Building our Future events and staff choose which event and location they attend. Over 85% of Wrexham staff attended the last set of events.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 631 650 652 question first answered 08/06/2015 14:41:49 answering member 1529 label Biography information for Mr David Gauke
	tabling member	1470 label Biography information for Ian C. Lucas

347395

	registered interest
	date	29/05/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of call-handling by HM Revenue and Customs.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	512
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue and Customs (HMRC) constantly monitors call handling performance and assesses its quality. In 2014/15, our advisers achieved a score of 97.1% for correctness of transaction, against a 95% target.</p><p> </p><p> </p><p> </p><p>HMRC also carries out a quarterly customer survey to determine how well we are performing against certain criteria. The results are published quarterly on GOV.UK:</p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 08/06/2015 14:44:08 answering member 1529 label Biography information for Mr David Gauke
	tabling member	301 label Biography information for Richard Burden

347961

	registered interest
	date	02/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the time taken by HM Revenue and Customs to answer telephone calls from members of the public; and if he will make a statement.
	tabling member constituency	Tewkesbury
	tabling member printed	Mr Laurence Robertson
	uin	890
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>I refer my Honourable friend to the answers I gave 1 June 2015, UINs 4 and 13.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 08/06/2015 14:42:45 answering member 1529 label Biography information for Mr David Gauke
	tabling member	253 label Biography information for Mr Laurence Robertson

348407

	registered interest
	date	03/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 1 June 2015 to Question 4, what the reason was for the size of the reduction in the percentage of calls handled by HM Revenue and Customs contact centres within five minutes in the first two quarters of 2015.
	tabling member constituency	Birmingham, Northfield
	tabling member printed	Richard Burden
	uin	984
	answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue &amp; Customs (HMRC) handles 50 million calls a year from customers. The department is working hard to improve its performance. The percentage of calls handled will fluctuate annually and quarterly and is directly affected by customer demand.</p><p> </p><p> </p><p> </p><p>HMRC has taken a number of steps including the introduction of a new telephony platform that will improve performance in the longer term. HMRC has recruited more than 2,000 staff to its customer service teams and is expanding the resource available at evenings and weekends when many customers choose to call. They have also launched an online service for Tax Credit customers that will enable them to renew their claims without calling at all and, as in previous years, are moving up to 1,500 extra staff from across the department to support the Tax Credits peak in demand.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 976 question first answered 08/06/2015 15:12:50 answering member 1529 label Biography information for Mr David Gauke
	tabling member	301 label Biography information for Richard Burden