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<p>The Department has not made any national assessment of the effect of parking charges
on specific groups. Decisions on hospital car parking, including charging, are taken
locally by National Health Service trusts and foundation trusts.</p><br /><p>On 23
August, 2014, the Department published the <em>NHS patient, visitor and staff car
parking principles</em>, which set out a nationally consistent approach for hospitals
to take to car parking and concessionary charges. Disabled people are explicitly mentioned
as a group who should receive free or concessionary parking. The principles are:</p><br
/><p>“NHS organisations should work with their patients and staff, local authorities
and public transport providers to make sure that users can get to the site (and park
if necessary) as safely, conveniently and economically as possible.<sup>1</sup></p><br
/><p>Charges should be reasonable for the area.</p><p>Concessions, including free
or reduced charges or caps, should be available for the following groups:</p><ul><li>disabled
people<sup>2</sup></li><li>frequent outpatient attenders</li><li>visitors with relatives
who are gravely ill, or carers<sup>3</sup> of such people</li><li>visitors to relatives
who have an extended stay in hospital, or carers<sup>3</sup> of such people</li><li>carers<sup>3</sup>
of people in the above groups where appropriate</li><li>staff working shifts that
mean public transport cannot be used</li></ul><br /><p>Other concessions, eg for volunteers
or staff who car-share, should be considered locally.</p><br /><p>Priority for staff
parking should be based on need, eg staff whose daily duties require them to travel
by car.<sup>4</sup></p><br /><p>Trusts should consider installing ‘pay on exit’ or
similar schemes so that drivers pay only for the time that they have used. Additional
charges should only be imposed where reasonable<sup>5 </sup>and should be waived when
overstaying is beyond the driver’s control (eg when treatment takes longer than planned,
or when staff are required to work beyond their scheduled shift).</p><br /><p>Details
of charges, concessions and additional charges should be well publicised including
at car park entrances, wherever payment is made and inside the hospital. They should
also be included on the hospital website and on patient letters and forms, where appropriate.</p><br
/><p>NHS trusts should publish:</p><ul><li>their parking policy</li><li>their implementation
of the NHS car parking principles</li><li>financial information relating to their
car parking</li><li>summarised complaint information on car parking and actions taken
in response</li></ul><br /> Contracted-out car parking<p>NHS organisations are responsible
for the actions of private contractors who run car parks on their behalf.</p><p>NHS
organisations should act against rogue contractors in line with the relevant codes
of practice<sup>6 </sup>where applicable.</p><p>Contracts should not be let on any
basis that incentivises additional charges, eg ‘income from parking charge notices
only’.”</p><br /><p>To help NHS organisations deliver the above principles the Department
published <em>NHS Car Parking Management: Environment and Sustainability (HTM 07-03)</em>
on 25 March 2015. This guidance is attached.</p><br /><p>Both documents make it clear
that National Health Service organisations should work with patients, staff, visitors,
local authorities and public transport providers when planning their parking provision.</p><p><em>Notes:</em></p><ol><li>Each
site is different and very few will be able to provide spaces for everyone who needs
one. Since 2010, national planning policy no longer imposes maximum parking standards
on development, and no longer recommends the use of car parking charges as a demand
management measure to discourage car use.</li></ol><br /><ol start="2"><li>Consideration
should be given to the needs of people with temporary disabilities as well as Blue
Badge holders.</li></ol><br /><ol start="3"><li>Carers are those as identified in
the following:</li></ol><p>(i) Care Act 2014 section 10(3)</p><p>(ii) Children and
Families Act 2014 section 96</p><p>(iii) Children and Families Act 2014 section 97</p><p>(iv)
Carers (Recognition and Services) Act 1995</p><br /><ol start="4"><li>Such staff might
include nurses or therapists who visit patients at home. Routine travel between hospital
sites might more sensibly be managed by providing internal transport.</li></ol><br
/><ol start="5"><li>‘Reasonable’ implementation of additional charges practice might
include additional charges for people who do not have legitimate reasons for parking
(eg commuters), or who persistently flout parking regulations (eg blocking entrances).
A period of grace should normally be applied before a parking charge notice is issued.</li></ol><br
/><ol start="6"><li>There are two trade associations: the British Parking Association
and the Independent Parking Committee. If the car park operator is a member of either,
their relevant code applies and an appeals service is available to motorists. NHS
organisations should consider imposing a requirement for contractors to be members
of such an association.</li></ol><p><strong></strong></p>
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