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<p>A full list of summary data of performance against all contractors’ KPIs will not
be published. As is standard practice for major Government contracts, four Gold Key
Performance Indicators (KPI)s, selected in accordance with Cabinet Office criteria,
will be published on 27 April 2023 for each of the FDIS Accommodation contracts.</p><p>
</p><p>For the National Accommodation Management Services Contract (Pinnacle), these
are Application Completions, Allocation satisfaction including Move-in and Move-out
satisfaction, Resolution of Stage 1 complaints and social value. For the Regional
Accommodation Maintenance Services Contracts (VIVO and Amey) these are Right First
Time, Homes Prepared to Meet the Move-In Standard, Customer Satisfaction and Social
Value.</p>
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