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1002759

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188874
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:51:28 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1002760

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188875
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration.</p><p> </p><p>We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:10 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1002761

	registered interest
	date	06/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of case managers working on universal credit who are seconded to the national telephony team for each shift; and if she will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	188876
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>We currently have 400 colleagues assigned to Universal Credit national tier telephony. We retain the flexibility to adjust the number of colleagues working on some of the core functions within Universal Credit to accommodate fluctuations in demand and the number of colleagues deployed to National Tier telephony will vary month on month as required.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:02:05 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

1000260

	registered interest
	date	02/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, for what reason the taper that is applied to wages is not applied to pensions in relation to universal credit.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	187333
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>The taper is the rate at which Universal Credit is reduced to take account of earnings. It is specifically for in work claimants and linked to earnings to incentivise work, and those in work to earn more. Universal Credit has a single taper of 63 per cent so payments reduce in a transparent and predictable way as earnings increase. Universal Credit is a means tested benefit, and income other than earnings, such as pensions, is taken fully into account in the assessment of Universal Credit. This is consistent with how legacy means tested benefits such as Employment and Support Allowance, Jobseeker’s Allowance and Income Support treat pension income. Therefore it would not be consistent to extend the earnings taper to pensions income and doing so would also undermine the incentives to work for people of working age.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:06 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis

994667

	registered interest
	date	25/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what criteria her Department uses to determine the repayment rates for Advance Payments awarded to people struggling financially who are in receipt of universal credit.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	183941
	answer	answer is ministerial correction date of answer 30/10/2018 answer text <p>Universal Credit advances must be repaid in either a maximum of 12 months (for new claim, benefit transfer and budgeting advances) or 6 months (for a change of circumstances advances). The amount of the advance awarded is divided by either up to 6 or 12 to get the appropriate monthly repayment rate.</p><p> </p><p>This is explained in the advance award discussion with the claimant to make sure they can afford to repay the advance. However, if a claimant wishes, they can pay it back in less than the maximum number of months available, as long as the monthly repayment does not exceed the maximum repayment rate of a claimant’s standard allowance, which as a result of the 2018 Autumn Budget will be reduced from 40% to 30%.</p><p> </p><p>If during the recovery of an advance the claimant experiences an unforeseen expense that would cause them or their family genuine hardship if they were required to continue to repay the advance, then they can be offered a deferral period of the repayment of the advance of up to 3 months for a new claim, benefit transfer or change of circumstance advance and up to 6 months for a budgeting advance.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 30/10/2018 18:07:05 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis

991151

	registered interest
	date	19/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Domestic Visits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, which Departmental offices and job centres she has visited since her appointment; and if she will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	181598
	answer	answer is ministerial correction date of answer 29/10/2018 answer text <p>The Secretary of State regularly visits DWP sites, including Jobcentres, in different parts of the country</p><p><strong> </strong></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 29/10/2018 15:43:24 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

991152

	registered interest
	date	19/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the (a) number and (b) proportion of staff in receipt of universal credit; and if she will make a statement.
	tabling member constituency	Glasgow South West
	tabling member printed	Chris Stephens
	uin	181599
	answer	answer is ministerial correction date of answer 24/10/2018 answer text <p>Employees claiming Universal Credit have no obligation to inform DWP they are receiving benefits.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 24/10/2018 16:05:37 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4463 label Biography information for Chris Stephens

940022

	registered interest
	date	12/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 June 2018 to Question 152769 on Children: Day Care, what proportion of parents receiving universal credit currently receive the maximum amount for childcare costs in (a) Barnsley and (b) England.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	163562
	answer	answer is ministerial correction date of answer 17/07/2018 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 17/07/2018 16:37:30 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis

937729

	registered interest
	date	10/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Internet
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how often staff in her Department that monitor the online journals for universal credit are notified when someone posts on their online journal.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	162573
	answer	answer is ministerial correction date of answer 16/07/2018 answer text <p>The case manager or work coach receives a notification in real time each time a claimant submits an entry to their online journal. Journal entries are monitored daily as part of our case management approach.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 16/07/2018 14:20:24 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis

935249

	registered interest
	date	06/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the online journal for universal credit; and whether her Department has plans to improve the journals for benefits claimants.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	161553
	answer	answer is ministerial correction date of answer 11/07/2018 answer text <p>The recently published Claimant Survey shows claimants are largely very positive about key aspects of the digital service, such as the journal. Overall, eight in ten (79 per cent) claimants said they found the journal easy to use, while three quarters (75 per cent) said it was a useful way to keep a record of their progress. A similar proportion (74 per cent) said the journal was a useful way to communicate with their work coach, while 68 per cent said they use it to keep evidence of their job seeking or work preparation activity.</p><p> </p><p>As part of our test and learn approach to Universal Credit, we update and improve the full service every two weeks, for example, a recent update gave claimants the ability to apply for an advance through their online account. These updates can include changes to the journal, adding functionality and improving ease of use.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/07/2018 16:46:16 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis