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answer › answering member constituency	Reading West
hansard heading	Universal Credit: Telephone Services
question text	To ask the Secretary of State for Work and Pensions, what procedures she has put in place to incentivise call handlers at universal credit call centres to encourage claimants to use online accounts, and whether those procedures include targets.

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registered interest

date

exactly:

or between:
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answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

grouped question UIN

question first answered

answering member


label

tabling member


label

1048071

registered interest

date

25/01/2019

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Universal Credit: Telephone Services

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what procedures she has put in place to incentivise call handlers at universal credit call centres to encourage claimants to use online accounts, and whether those procedures include targets.

tabling member constituency

Midlothian

tabling member printed

Danielle Rowley

uin

212668

answer

is ministerial correction

date of answer

30/01/2019

answer text

<p>The Department has not set any targets for the reduction in the number of calls made to the Universal Credit helpline. We have no procedures or targets to incentivise call handlers to encourage claimants to use online accounts.</p>

answering member constituency

Reading West

answering member printed

Alok Sharma

grouped question UIN

212666

question first answered

30/01/2019 16:58:34

answering member

4014

	label	Biography information for Sir Alok Sharma

tabling member

4628

	label	Biography information for Danielle Rowley