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1125882
unstar this property registered interest false more like this
star this property date less than 2019-05-10more like thismore than 2019-05-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 February 2019 to Question 217138, what designation has been assigned to those complaints. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen more like this
star this property uin 252883 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-15more like thismore than 2019-05-15
star this property answer text <p>I refer the honourable gentlemen to the answer previously given in response to Question 217138. The Independent Case Examiner closed all live complaints concerning changes to women’s State Pension age when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which form the basis of this group of complaints, the Independent Case Examiner could consider reopening the cases at the request of the Department. The Department cannot evaluate the potential merits of making such a request until the legal proceedings have been concluded.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 252884 more like this
star this property question first answered
less than 2019-05-15T09:21:53.56Zmore like thismore than 2019-05-15T09:21:53.56Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
1125883
unstar this property registered interest false more like this
star this property date less than 2019-05-10more like thismore than 2019-05-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 February 2019 to Question 217138, what assessment she has made of the potential merits of her Department instructing the Independent Case Examiner to reopen complaints relating to the equalisation of the state pension age cases in the event that legal proceedings fall away. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen more like this
star this property uin 252884 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-15more like thismore than 2019-05-15
star this property answer text <p>I refer the honourable gentlemen to the answer previously given in response to Question 217138. The Independent Case Examiner closed all live complaints concerning changes to women’s State Pension age when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which form the basis of this group of complaints, the Independent Case Examiner could consider reopening the cases at the request of the Department. The Department cannot evaluate the potential merits of making such a request until the legal proceedings have been concluded.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 252883 more like this
star this property question first answered
less than 2019-05-15T09:21:53.623Zmore like thismore than 2019-05-15T09:21:53.623Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
1123701
unstar this property registered interest false more like this
star this property date less than 2019-04-29more like thismore than 2019-04-29
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department took in response to the increased number of complaints to the Independent Case Examiner from women affected by the state pension age increase between October 2016 and November 2018. more like this
star this property tabling member constituency Motherwell and Wishaw more like this
star this property tabling member printed
Marion Fellows more like this
star this property uin 248717 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-02more like thismore than 2019-05-02
star this property answer text <p>The Independent Case Examiner is by its nature and name, independent. It reviews complaints about the DWP and its contracted service providers, in those cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied with the final response to their complaint.</p><p> </p><p>The service provided by the Independent Case Examiner’s Office is demand led, and its resources are reviewed on an annual basis. The Independent Case Examiner’s Office received funding for thirteen additional staff in 2018/2019 financial year, during which productivity increased with the Independent Case Examiner’s Office clearing 1,246 complaints, compared to 955 in the previous reporting year.</p><p> </p><p>The Independent Case Examiner’s Office accepted the first complaint concerning communications associated with changes to women’s State Pension age in October 2016. Due to the volume of complaint referrals received from this group of complainants, the Independent Case Examiner Office took the decision to bring a lead case into investigation in January 2017, in order to familiarise itself with the issues underpinning the orchestrated complaints campaign. This investigation concluded in June 2017 – The Independent Case Examiner did not uphold the complaint.</p><p> </p><p>To deal specifically with this group of complaints, the Independent Case Examiner’s Office set up a team of three Investigation Case Managers in October 2017. This team concluded 192 investigations between October 2017 and November 2018, none of which were upheld on the main element of complaint. The Independent Case Examiner’s Office closed this group of complaints in December 2018, when they became subject to legal proceedings, as is required under its governance contract.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-05-02T15:18:56.14Zmore like thismore than 2019-05-02T15:18:56.14Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4440
star this property label Biography information for Marion Fellows more like this
1123144
unstar this property registered interest false more like this
star this property date less than 2019-04-25more like thismore than 2019-04-25
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if he will publish a response to EDM 2296 on providing financial restitution to born in the 1950s women. more like this
star this property tabling member constituency Glasgow North more like this
star this property tabling member printed
Patrick Grady more like this
star this property uin 247728 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-04-30more like thismore than 2019-04-30
star this property answer text <p>The approach of Labour, Conservative and the Coalition governments for the last 24 years since the 1995 pensions Act is the same. This Government’s position on the changes to State Pension age (SPa) remains clear and consistent.</p><p> </p><p>The legislative changes to women’s SPa address the longstanding inequalities that had previously existed between men and women’s SPa. If State Pension age had not been equalised, women would be spending over 40 per cent of their adult life in retirement and this proportion would be continuing to increase. Even after equalising women's State Pension age with men's, women will spend on average around two years more in receipt of their State Pension because of their longer life expectancy.</p><p> </p><p>The overall trend in the percentage of pensioners living in poverty is a dramatic fall over several decades. We are forecast to spend over £120 billion on benefits for pensioners, including £99 billion on the State Pension (2019/2020). In 2019/20 we are spending £3.1 billion to increase benefit and pension rates for pensioners.</p><p> </p><p>The welfare system continues to provide a safety-net for those experiencing hardship, including that caused by unemployment, disability, and coping with caring responsibilities which affect those unable to work and therefore most in need in the run up to their State Pension age. Women who have had their State Pension age increased have the same eligibility to working age in-work, out-of-work and disability benefits as a man with the same date of birth.</p><p> </p><p>This matter has been comprehensively debated on many occasions in Parliament, and any amendment to the current legislation which creates a new inequality between men and women would be highly dubious as a matter of law. The Government does not respond to individual EDMs.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-04-30T12:18:46.447Zmore like thismore than 2019-04-30T12:18:46.447Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4432
star this property label Biography information for Patrick Grady more like this
1088555
unstar this property registered interest false more like this
star this property date less than 2019-03-13more like thismore than 2019-03-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what plans they have to reinstate the deferred pensions of those women born in the 1950s who were meant to receive their pensions aged 60; and what assessment they have made of whether those women were given sufficient notice of the deferment. more like this
star this property tabling member printed
Lord Bird more like this
star this property uin HL14515 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-03-25more like thismore than 2019-03-25
star this property answer text <p>Successive governments of different political persuasions have taken the same approach to increased life expectancy and equality between 1995–2019. The Government has no plans to revisit the policy on women’s State Pension age as brought forward by the 1995 pensions Act or the 2011 Pensions Act, and does not intend to make further concessions. The changes in the 2011 Act occurred following a public Call for Evidence and extensive debates in Parliament. A concession limiting the increase in State Pension age under the 2011 Act in any individual case to 18 months, relative to the 1995 Act timetable, has already been made during the passage Act (at the cost of £1.1 billion).</p><p> </p><p>In the years after the 1995 legislation (1995 to 2011) this equalisation was frequently reported in the media and debated at length in parliament. People were notified with leaflets, an extensive advertising campaign was carried out, and later individual letters were posted out.</p><p> </p><p>Evidence submitted to the House of Commons Work and Pensions Committee ‘Communication of state pension age changes’ in 2016 noted that there were more than 600 mentions of State Pension age equalisation in the national broadsheet and tabloid press between 1993 and 2006, an average of just under one per week between 1993 and 2006. There were 54 mentions in the press in 1995, the year in which equalisation was legislated for. This was a significant event to change the age at which women received their State Pension that had existed since 1940. This was news worthy, particularly to those that it affected. Further media coverage occurred around the Pension Acts 2007, 2011 and 2014.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2019-03-25T13:57:39.41Zmore like thismore than 2019-03-25T13:57:39.41Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
4564
star this property label Biography information for Lord Bird more like this
1078508
unstar this property registered interest false more like this
star this property date less than 2019-02-27more like thismore than 2019-02-27
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what discussions she has had with the Attorney General on the legal implications of the judicial review into complaints in relation to the equalisation of state pension age on the handling of complaints by (a) her Department, (b) the Independent Case Examiner and (c) the Parliamentary and Health Service Ombudsman. more like this
star this property tabling member constituency Coventry South more like this
star this property tabling member printed
Mr Jim Cunningham more like this
star this property uin 226520 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-03-04more like thismore than 2019-03-04
star this property answer text <p>Since WW2 and beyond, it is a longstanding convention observed by successive governments that neither the fact that the Law Officers have (or have not) advised nor the content of their advice is disclosed outside government without their authority, which is rarely sought or given. This is also set out in <em>Erskine May, </em>and as a result it is not appropriate to comment on live litigation.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-03-04T15:33:38.92Zmore like thismore than 2019-03-04T15:33:38.92Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
308
star this property label Biography information for Mr Jim Cunningham more like this
1055011
unstar this property registered interest false more like this
star this property date less than 2019-02-05more like thismore than 2019-02-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 February 2019 to Question 214627 on State Retirement Pensions: Females, whether she plans to instruct her Department to re-open complaints relating to the equalisation of the state pension age in the event that (a) the matter is no longer the subject of legal proceedings and (b) there has been no legal determination on the issues which form the basis of the complaint to the Independent Case Examiner as set out in that Answer. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen more like this
star this property uin 217138 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-02-08more like thismore than 2019-02-08
star this property answer text <p>The Independent Case Examiner closed all live complaints concerning changes to women’s State Pension age when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which forms the basis of this group of complaint, the Independent Case Examiner could consider reopening the cases at the request of the Department.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-02-08T15:49:29.22Zmore like thismore than 2019-02-08T15:49:29.22Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
1051351
unstar this property registered interest false more like this
star this property date less than 2019-01-30more like thismore than 2019-01-30
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether as a result of the ongoing judicial review into complaints in relation to the equalisation of state pension age, women that have lodged complaints that are being processed will have their complaints (a) paused or (b) closed until the judicial review is complete. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen more like this
star this property uin 214627 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-02-04more like thismore than 2019-02-04
star this property answer text <p>This government and the various other bodies are acting no differently to all previous governments subject to a legal challenge on such an issue.</p><p> </p><p>Following the High Court’s decision on 30 November 2018 to grant the claimants permission to proceed to a full judicial review hearing on the changes to State Pension age, the department has reviewed its handling of such complaints.</p><p> </p><p>The department has concluded that the issue in the Judicial Review does impact on the ongoing complaints. Therefore, the DWP has decided to temporarily suspend action on current and future complaints on State Pension age matters until the final court decision in the judicial review. We do not think it is appropriate for the DWP to investigate a matter that is currently being considered by the High Court. An update explaining this will be added to the gov.uk website, and anyone who has an affected complaint we will notify. Matters that are unrelated to the judicial review will be progressed as normal under DWP’s complaints procedure.</p><p> </p><p>This approach is consistent with the decision taken by the Parliamentary and Health Services Ombudsman. Following the decision of the High Court to grant permission for a judicial review to go ahead on the changes to State Pension age, the Parliamentary and Health Ombudsman’s office has confirmed that they will be taking no further action on current and future complaints they receive on changes to State Pension age until the court proceedings conclude.</p><p> </p><p>The Independent Case Examiner provides an independent review of complaints which remain unresolved following a final response from the DWP. As such, the Independent Case Examiner has also considered its position in light of the High Court decision. The Independent Case Examiner Office has no role to play in matters which are, or have been, the subject of legal proceedings. As a result, following the High Court decision, the Independent Case Examiners’ Office took action to close all live State Pension age complaints, in line with its agreed operational parameters.</p><p> </p><p>The table provides information on the number of cases closed at the Independent Case Examiner relating to State Pension age changes, and the rationale for closing them. The number rejected (b) may increase (complaints cannot currently be accepted due to the judicial review).</p><table><tbody><tr><td><p><strong>Reason for complaint closure</strong></p></td><td><p><strong>Number </strong></p></td></tr><tr><td><p>(a) Independent Case Examiner investigation report issued</p></td><td><p>192</p></td></tr><tr><td><p>(b) Rejected (the complaint failed to meet the Independent Case Examiner acceptance criteria)</p></td><td><p>1,598</p></td></tr><tr><td><p>(c) Withdrawn by complainant</p></td><td><p>1</p></td></tr><tr><td><p>(d) Closed following the High Court decision to grant permission for a judicial review of the Department’s handling of the change to women’s State Pension age – it is not within the Independent Case Examiner remit to consider issues which are, or have been, subject to legal proceedings.</p></td><td><p>2,505</p></td></tr></tbody></table><p> </p><p>In the event that the High Court makes no legal determination in respect of the complaint regarding State Pension age change, the Department will review its position once more and consider lifting the suspension.</p><p> </p><p>At this point the Independent Case Examiner Office could, at the request of the Department, also re-open those complaints closed as a result of the judicial review. This would be on the understanding that: (a) the matter is no longer the subject of legal proceedings and (b) there has been no legal determination on the issues which form the basis of the complaint to the Independent Case Examiner.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-02-04T17:07:55.557Zmore like thismore than 2019-02-04T17:07:55.557Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
1047553
unstar this property registered interest false more like this
star this property date less than 2019-01-23more like thismore than 2019-01-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what plans they have to revise the state pension age arrangements for women born in the 1950s who are adversely affected by (1) the Pensions Act 1995, and (2) the Pensions Act 2011. more like this
star this property tabling member printed
Lord Allen of Kensington more like this
star this property uin HL13046 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-02-04more like thismore than 2019-02-04
star this property answer text <p>This matter has been comprehensively debated on many occasions in Parliament. The Government has no plans to revisit the policy on women’s State Pension age and does not intend to make further concessions. The changes in the 2011 Act occurred following a public Call for Evidence and extensive debates in Parliament. A concession limiting the increase in State Pension age under the 2011 Act in any individual case to 18 months, relative to the 1995 Act timetable, has already been made during the passage Act (at the cost of £1.1 billion).</p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2019-02-04T14:39:42.747Zmore like thismore than 2019-02-04T14:39:42.747Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
4304
star this property label Biography information for Lord Allen of Kensington more like this
1047554
unstar this property registered interest false more like this
star this property date less than 2019-01-23more like thismore than 2019-01-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what plans they have to introduce transitional state pension arrangements for women born in the 1950s who are adversely affected by the change of the state pension age introduced in (1) the Pensions Act 1995, and (2) the Pensions Act 2011. more like this
star this property tabling member printed
Lord Allen of Kensington more like this
star this property uin HL13047 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-01-29more like thismore than 2019-01-29
star this property answer text <p>This matter has been comprehensively debated on many occasions in Parliament. The Government will not be making changes to its policy on State Pension age for women born in the 1950s.</p><p> </p><p>The Government has already introduced transitional arrangements, costing £1.1 billion. This concession reduced the proposed increase in State Pension age for over 450,000 men and women, and means that no woman will see her pension age change by more than 18 months, relative to the original 1995 Act timetable.</p><p> </p><p>The Government will not be making any further concessions in addition to those arrangements already made for women affected by the acceleration of increases in State Pension age.</p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2019-01-29T13:04:13.077Zmore like thismore than 2019-01-29T13:04:13.077Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
4304
star this property label Biography information for Lord Allen of Kensington more like this
1047556
unstar this property registered interest false more like this
star this property date less than 2019-01-23more like thismore than 2019-01-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government why the Department for Work and Pensions' Independent Case Examiner’s Office has closed its review of complaints regarding the changes in women's state pension age. more like this
star this property tabling member printed
Lord Allen of Kensington more like this
star this property uin HL13049 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-01-29more like thismore than 2019-01-29
star this property answer text <p>When a department and independent bodies face a legal case, they have to review whether they continue to assess claims or await determination of the legal case. This has been the policy under all governments, Labour, Coalition, and Conservative, for decades.</p><p>The Independent Case Examiner (ICE) closed all live cases which concerned complaints about the state pension age for women (WASPI) when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which form the basis of the WASPI complaints, the ICE could consider reopening the cases at the request of the Department.</p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2019-01-29T13:52:41.833Zmore like thismore than 2019-01-29T13:52:41.833Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
4304
star this property label Biography information for Lord Allen of Kensington more like this
1038331
unstar this property registered interest false more like this
star this property date less than 2019-01-09more like thismore than 2019-01-09
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment her Department has made of fairness of the decision by the Independent Case Examiner to close individual cases related to the state pension age for women on the basis that there is a judicial review of the way in which her Department handled those changes. more like this
star this property tabling member constituency Ipswich more like this
star this property tabling member printed
Sandy Martin more like this
star this property uin 206835 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-01-15more like thismore than 2019-01-15
star this property answer text <p>When a department and independent bodies face a legal case, they have to review whether they continue to assess claims or await determination of the legal case. This has been the policy under all governments, Labour, Coalition, and Conservative, for decades.</p><p> </p><p>The Independent Case Examiner (ICE) closed all live cases which concerned complaints about the state pension age for women (WASPI) when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which form the basis of the WASPI complaints, the ICE could consider reopening the cases at the request of the Department.</p><p><strong> </strong></p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-01-15T15:58:14.8Zmore like thismore than 2019-01-15T15:58:14.8Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4678
star this property label Biography information for Sandy Martin more like this
1027336
unstar this property registered interest false more like this
star this property date less than 2018-12-17more like thismore than 2018-12-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the cost to the public purse has been of work done so far by the Independent Case Examiner on individual cases brought on the grounds of unjust treatment of women approaching pension age which have now been closed in response to the current Judicial Review of her Department's handling of the changes to women's pension age. more like this
star this property tabling member constituency Ipswich more like this
star this property tabling member printed
Sandy Martin more like this
star this property uin 202846 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-12-19more like thismore than 2018-12-19
star this property answer text <p>Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent.</p><p> </p><p>The Independent Case Examiner’s Office cost per case, which is currently £2,374, covers the whole process from receipt to investigation conclusion. The information requested relating to the total cost of work done is not collated centrally and could only be provided at disproportionate cost.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-12-19T16:38:55.837Zmore like thismore than 2018-12-19T16:38:55.837Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4678
star this property label Biography information for Sandy Martin more like this
1023921
unstar this property registered interest false more like this
star this property date less than 2018-12-12more like thismore than 2018-12-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints of maladministration from women born in the 1950s relating to the change in their state pension age have been submitted to her Department’s Independent Case Examiner in each of the last five years. more like this
star this property tabling member constituency Ceredigion more like this
star this property tabling member printed
Ben Lake more like this
star this property uin 201694 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-12-17more like thismore than 2018-12-17
star this property answer text <p>Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent.</p><p>The table below provides information on the method by which complaints submitted to the Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension age, were closed.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 201695 more like this
star this property question first answered
less than 2018-12-17T15:27:52.567Zmore like thismore than 2018-12-17T15:27:52.567Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4630
star this property label Biography information for Ben Lake more like this
1023922
unstar this property registered interest false more like this
star this property date less than 2018-12-12more like thismore than 2018-12-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints of maladministration from women born in the 1950s relating to the change in their state pension age submitted to her Department’s Independent Case Examiner have been (a) resolved, (b) rejected, (c) closed for other reasons. more like this
star this property tabling member constituency Ceredigion more like this
star this property tabling member printed
Ben Lake more like this
star this property uin 201695 more like this
star this property answer
answer
unstar this property is ministerial correction true more like this
star this property date of answer less than 2018-12-17more like thismore than 2018-12-17
star this property answer text <p>Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent.</p><p>The table below provides information on the method by which complaints submitted to the Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension age, were closed.</p><p><ins class="ministerial"></ins></p><p> </p><table><tbody><tr><td><p><ins class="ministerial">Reason for complaint closure</ins></p></td><td><p><ins class="ministerial">Number</ins> <ins class="ministerial"> </ins></p></td></tr><tr><td><p><ins class="ministerial">(a) Resolved (we have interpreted this as meaning closed following issue of an ICE investigation report)</ins></p></td><td><p><ins class="ministerial">192</ins></p></td></tr><tr><td><p><ins class="ministerial">(b) Rejected (the complaint failed to meet the ICE acceptance criteria)</ins></p></td><td><p><ins class="ministerial">1,598</ins></p></td></tr><tr><td><p><ins class="ministerial">(c) Paused for other reasons (includes withdrawn complaints and those closed following a High Court decision to grant permission for a Judicial Review of the Departments handling of the change to women’s State Pension age – it is not within the ICE remit to consider issues which are, or have been, subject to legal proceedings.)</ins></p></td><td><p><ins class="ministerial">2,506</ins></p></td></tr></tbody></table><p><ins class="ministerial"><strong> </strong></ins></p><p><ins class="ministerial">The Independent Case Examiner’s Office received the first complaints from women relating to changes in their state pension age in October 2016. The table below provides details of the numbers received in each of the past three reporting years.</ins></p><table><tbody><tr><td><p><ins class="ministerial">Year (April to March)</ins></p></td><td><p><ins class="ministerial">Number received</ins></p></td></tr><tr><td><p><ins class="ministerial">2016/2017</ins></p></td><td><p><ins class="ministerial">243</ins></p></td></tr><tr><td><p><ins class="ministerial">2017/2018</ins></p></td><td><p><ins class="ministerial">2981</ins></p></td></tr><tr><td><p><ins class="ministerial">2018/2019 (to 13 December 2018)</ins></p></td><td><p><ins class="ministerial">1072</ins></p></td></tr></tbody></table>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-12-17T15:27:52.6Zmore like thismore than 2018-12-17T15:27:52.6Z
star this property question first ministerially corrected
less than 2018-12-18T17:16:19.993Zmore like thismore than 2018-12-18T17:16:19.993Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property previous answer version
92203
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4630
star this property label Biography information for Ben Lake more like this
1005810
unstar this property registered interest false more like this
star this property date less than 2018-11-12more like thismore than 2018-11-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will a publish a list of newspapers in which adverts on the change to the state pension age for women were placed since 2010. more like this
star this property tabling member constituency Cardiff West more like this
star this property tabling member printed
Kevin Brennan more like this
star this property uin 190376 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-20more like thismore than 2018-11-20
star this property answer text <p>As reported in the House of Commons Work and Pensions Committee report; <em>Communication of state pension age changes</em>, published in March 2016, there were more than 600 mentions of state pension age equalisation in the national broadsheet and tabloid press between 1993 and 2006 – an average of just under one per week – on “front pages, News and City sections as well as personal finance pages”, and most concentrated “in 1993-95 and again from 2005-06”.</p><p> </p><p>The Department does not have any records that suggest it has used paid newspaper advertising since 2010 specifically to advertise State Pension age changes.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-20T18:02:03.34Zmore like thismore than 2018-11-20T18:02:03.34Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1400
star this property label Biography information for Kevin Brennan more like this
1005811
unstar this property registered interest false more like this
star this property date less than 2018-11-12more like thismore than 2018-11-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many letters were sent notifying recipients of the change in the state pension age for women since 2010. more like this
star this property tabling member constituency Cardiff West more like this
star this property tabling member printed
Kevin Brennan more like this
star this property uin 190377 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-20more like thismore than 2018-11-20
star this property answer text <p>People can access the online ‘Check your State Pension’ service through GOV.UK to get a forecast of their State Pension. This includes information about their retirement date, how they may be able to improve the amount of State Pension they are entitled to, as well as providing a view of their National Insurance contribution record. Check Your State Pension service has provided more than ten million online estimates since its introduction in 2016.</p><p><strong> </strong></p><p>The following tables show the number of letters sent out to those people born between 6 April 1950 and 5 April 1960, affected by State Pension age increase in the 1995 and 2011 Pensions Acts. Letter volumes since 2010 can clearly be identified.</p><p>The volumes recorded in the second table have been rounded to the nearest 1000 and include mailings undertaken as part of a communications research project, and those sent to men who were also affected by the 2011 Act. It is not possible to provide the volumes sent to women only in relation to the 2011 Act, as we do not hold the information split by gender.</p><p> </p><p>Communication to those affected by the 1995 Act</p><p> </p><table><tbody><tr><td><p>Customer’s date of birth</p></td><td><p>Mailing Date</p></td><td><p>Number of letters sent</p></td></tr><tr><td><p>06/04/50 -05/07/50</p></td><td><p>April 2009</p></td><td><p>99,985</p></td></tr><tr><td><p>06/07/50 - 05/10/50</p></td><td><p>Jul 2009</p></td><td><p>96,356</p></td></tr><tr><td><p>06/10/50 - 05/04/51</p></td><td><p>Oct 2009</p></td><td><p>191,465</p></td></tr><tr><td><p>06/04/51- 05/10/51</p></td><td><p>Jan 2010</p></td><td><p>196,189</p></td></tr><tr><td><p>06/10/51 – 05/04/52</p></td><td><p>Apr 2010</p></td><td><p>188,515</p></td></tr><tr><td><p>06/04/52 – 05/10/52</p></td><td><p>Feb 2011</p></td><td><p>196,594</p></td></tr><tr><td><p>06/10/52 – 05/04/53</p></td><td><p>Mar 2011</p></td><td><p>191,665</p></td></tr></tbody></table><p> </p><p>Communication to those affected by the 2011 Act</p><p> </p><table><tbody><tr><td><p>Customer’s date of birth</p></td><td><p>Mailing Date</p></td><td><p>Number of letters sent</p></td></tr><tr><td><p>06/04/53 – 05/12/53</p></td><td><p>Jan 2012</p></td><td><p>275,000</p></td></tr><tr><td><p>06/12/53 – 05/10/54</p></td><td><p>Feb 2012</p></td><td><p>646, 000</p></td></tr><tr><td><p>06/10/54 – 05/04/55</p></td><td><p>Feb 2012</p></td><td><p>375, 000</p></td></tr><tr><td><p>06/04/55 – 05/04/60</p></td><td><p>Oct 2012 – Nov 2013</p></td><td><p>4,475,000</p></td></tr></tbody></table><p> </p><p>To clarify, mailings undertaken as part of the communications research project have been included in the above table.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 190378 more like this
star this property question first answered
less than 2018-11-20T15:56:43.143Zmore like thismore than 2018-11-20T15:56:43.143Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1400
star this property label Biography information for Kevin Brennan more like this
1005812
unstar this property registered interest false more like this
star this property date less than 2018-11-12more like thismore than 2018-11-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, on what date the first letters notifying recipients of the change in the state pension age for women were sent since 2010. more like this
star this property tabling member constituency Cardiff West more like this
star this property tabling member printed
Kevin Brennan more like this
star this property uin 190378 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-20more like thismore than 2018-11-20
star this property answer text <p>People can access the online ‘Check your State Pension’ service through GOV.UK to get a forecast of their State Pension. This includes information about their retirement date, how they may be able to improve the amount of State Pension they are entitled to, as well as providing a view of their National Insurance contribution record. Check Your State Pension service has provided more than ten million online estimates since its introduction in 2016.</p><p><strong> </strong></p><p>The following tables show the number of letters sent out to those people born between 6 April 1950 and 5 April 1960, affected by State Pension age increase in the 1995 and 2011 Pensions Acts. Letter volumes since 2010 can clearly be identified.</p><p>The volumes recorded in the second table have been rounded to the nearest 1000 and include mailings undertaken as part of a communications research project, and those sent to men who were also affected by the 2011 Act. It is not possible to provide the volumes sent to women only in relation to the 2011 Act, as we do not hold the information split by gender.</p><p> </p><p>Communication to those affected by the 1995 Act</p><p> </p><table><tbody><tr><td><p>Customer’s date of birth</p></td><td><p>Mailing Date</p></td><td><p>Number of letters sent</p></td></tr><tr><td><p>06/04/50 -05/07/50</p></td><td><p>April 2009</p></td><td><p>99,985</p></td></tr><tr><td><p>06/07/50 - 05/10/50</p></td><td><p>Jul 2009</p></td><td><p>96,356</p></td></tr><tr><td><p>06/10/50 - 05/04/51</p></td><td><p>Oct 2009</p></td><td><p>191,465</p></td></tr><tr><td><p>06/04/51- 05/10/51</p></td><td><p>Jan 2010</p></td><td><p>196,189</p></td></tr><tr><td><p>06/10/51 – 05/04/52</p></td><td><p>Apr 2010</p></td><td><p>188,515</p></td></tr><tr><td><p>06/04/52 – 05/10/52</p></td><td><p>Feb 2011</p></td><td><p>196,594</p></td></tr><tr><td><p>06/10/52 – 05/04/53</p></td><td><p>Mar 2011</p></td><td><p>191,665</p></td></tr></tbody></table><p> </p><p>Communication to those affected by the 2011 Act</p><p> </p><table><tbody><tr><td><p>Customer’s date of birth</p></td><td><p>Mailing Date</p></td><td><p>Number of letters sent</p></td></tr><tr><td><p>06/04/53 – 05/12/53</p></td><td><p>Jan 2012</p></td><td><p>275,000</p></td></tr><tr><td><p>06/12/53 – 05/10/54</p></td><td><p>Feb 2012</p></td><td><p>646, 000</p></td></tr><tr><td><p>06/10/54 – 05/04/55</p></td><td><p>Feb 2012</p></td><td><p>375, 000</p></td></tr><tr><td><p>06/04/55 – 05/04/60</p></td><td><p>Oct 2012 – Nov 2013</p></td><td><p>4,475,000</p></td></tr></tbody></table><p> </p><p>To clarify, mailings undertaken as part of the communications research project have been included in the above table.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 190377 more like this
star this property question first answered
less than 2018-11-20T15:56:43.207Zmore like thismore than 2018-11-20T15:56:43.207Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1400
star this property label Biography information for Kevin Brennan more like this
1005855
unstar this property registered interest false more like this
star this property date less than 2018-11-12more like thismore than 2018-11-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent representations she has received from women in Jarrow constituency affected by measures taken to equalise the state pension age; and if she will make a statement. more like this
star this property tabling member constituency Jarrow more like this
star this property tabling member printed
Mr Stephen Hepburn more like this
star this property uin 190367 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-20more like thismore than 2018-11-20
star this property answer text <p>The policy of increasing State Pension age due to changes in life expectancy and equality legislation is enshrined in the 1995, 2007 and 2011 Pensions Act. It is a policy agreed by all governments in the last 23 years whatever their political persuasion – in 1995 Conservative, Labour in 1997-2010 and Coalition 2010-2015.</p><p>The Department for Work and Pensions receives a number of recent representations on the measures taken to equalise the State Pension age from individuals and from Members of Parliament writing on their behalf, as it does on many issues. We are unable to state specifically how many representations are from Jarrow constituency</p><p>This matter has been comprehensively debated on many occasions in Parliament. The Government will not be making changes to its policy on state pension age for women born in the 1950s.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-20T16:45:36.937Zmore like thismore than 2018-11-20T16:45:36.937Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
520
star this property label Biography information for Mr Stephen Hepburn more like this
1000268
unstar this property registered interest false more like this
star this property date less than 2018-11-02more like thismore than 2018-11-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen more like this
star this property uin 187381 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-12T14:57:29.843Zmore like thismore than 2018-11-12T14:57:29.843Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
984775
unstar this property registered interest false more like this
star this property date less than 2018-10-10more like thismore than 2018-10-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the criteria are for determining which WASPI cases submitted to the Independent Case Examiner are referred to the Parliamentary Ombudsman; and who makes the final decision on which cases are referred. more like this
star this property tabling member constituency Edinburgh East more like this
star this property tabling member printed
Tommy Sheppard more like this
star this property uin 177760 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-15more like thismore than 2018-10-15
star this property answer text <p>The Independent Case Examiner is independent. All final investigation reports issued by the Independent Case Examiner explain that if the complainant is dissatisfied with the outcome of the investigation into their complaint, they can ask their Member of Parliament to escalate the matter to the Parliamentary Ombudsman. Decisions on whether a referral is made to the Parliamentary Ombudsman rest with the relevant Member of Parliament.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-10-15T16:51:04.17Zmore like thismore than 2018-10-15T16:51:04.17Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4453
star this property label Biography information for Tommy Sheppard more like this
984776
unstar this property registered interest false more like this
star this property date less than 2018-10-10more like thismore than 2018-10-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many cases relating to her Department have been considered by the (a) Independent Case Examiner and (b) Parliamentary Ombudsman in each month since January 2017. more like this
star this property tabling member constituency Edinburgh East more like this
star this property tabling member printed
Tommy Sheppard more like this
star this property uin 177761 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-15more like thismore than 2018-10-15
star this property answer text <p>The table below details the number of complaint examinations concluded by the Independent Case Examiner’s Office in relation to the Department for Work and Pensions and its service providers, in each month since January 2017.</p><p> </p><p>The Parliamentary and Health Service Ombudsman (PHSO) has agreed to write to the Hon. Member with the information requested.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaint Examinations Concluded by Independent Case Examiner’s Office</p></td></tr><tr><td><p>January 2017</p></td><td><p>73</p></td></tr><tr><td><p>February 2017</p></td><td><p>71</p></td></tr><tr><td><p>March 2017</p></td><td><p>115</p></td></tr><tr><td><p>April 2017</p></td><td><p>57</p></td></tr><tr><td><p>May 2017</p></td><td><p>84</p></td></tr><tr><td><p>June 2017</p></td><td><p>85</p></td></tr><tr><td><p>July 2017</p></td><td><p>83</p></td></tr><tr><td><p>August 2017</p></td><td><p>69</p></td></tr><tr><td><p>September 2017</p></td><td><p>71</p></td></tr><tr><td><p>October 2017</p></td><td><p>81</p></td></tr><tr><td><p>November 2017</p></td><td><p>76</p></td></tr><tr><td><p>December 2017</p></td><td><p>65</p></td></tr><tr><td><p>January 2018</p></td><td><p>85</p></td></tr><tr><td><p>February 2018</p></td><td><p>82</p></td></tr><tr><td><p>March 2018</p></td><td><p>83</p></td></tr><tr><td><p>April 2018</p></td><td><p>74</p></td></tr><tr><td><p>May 2018</p></td><td><p>87</p></td></tr><tr><td><p>June 2018</p></td><td><p>108</p></td></tr><tr><td><p>July 2018</p></td><td><p>91</p></td></tr><tr><td><p>August 2018</p></td><td><p>104</p></td></tr><tr><td><p>September 2018</p></td><td><p>91</p></td></tr></tbody></table><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-10-15T16:51:53.68Zmore like thismore than 2018-10-15T16:51:53.68Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4453
star this property label Biography information for Tommy Sheppard more like this
984449
unstar this property registered interest false more like this
star this property date less than 2018-10-09more like thismore than 2018-10-09
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints on pensions have been received from women born in the 1950s. more like this
star this property tabling member constituency Scunthorpe more like this
star this property tabling member printed
Nic Dakin more like this
star this property uin 177288 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-17more like thismore than 2018-10-17
star this property answer text <p>As of the 10 October 2018, the Independent Case Examiner’s Office had received 4,085 complaints from women born in the 1950s concerning changes to State Pension age.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-10-17T14:38:08.67Zmore like thismore than 2018-10-17T14:38:08.67Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4056
star this property label Biography information for Nic Dakin more like this
984450
unstar this property registered interest false more like this
star this property date less than 2018-10-09more like thismore than 2018-10-09
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints from women born in the 1950s have had a final decision communicated to such women. more like this
star this property tabling member constituency Scunthorpe more like this
star this property tabling member printed
Nic Dakin more like this
star this property uin 177289 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-17more like thismore than 2018-10-17
star this property answer text <p>As of the 10 October 2018, 172 investigations have been concluded and decisions then communicated by the Independent Case Examiner, into complaints from women born in the 1950s concerning change to State Pension age.</p><p> </p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-10-17T14:33:32.6Zmore like thismore than 2018-10-17T14:33:32.6Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4056
star this property label Biography information for Nic Dakin more like this
984452
unstar this property registered interest false more like this
star this property date less than 2018-10-09more like thismore than 2018-10-09
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints on pensions from women born in the 1950s are waiting to be processed to a complaint agreement. more like this
star this property tabling member constituency Scunthorpe more like this
star this property tabling member printed
Nic Dakin more like this
star this property uin 177290 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-17more like thismore than 2018-10-17
star this property answer text <p>As of 10<sup>th</sup> October 2018, there were 780 complaints received by the Independent Case Examiner’s Office from women born in the 1950s concerning change to State Pension age, which are awaiting checks to establish whether they can be accepted for examination.</p><p> </p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-10-17T14:40:59.763Zmore like thismore than 2018-10-17T14:40:59.763Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4056
star this property label Biography information for Nic Dakin more like this
982928
unstar this property registered interest false more like this
star this property date less than 2018-10-08more like thismore than 2018-10-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 10 September 2018 to Question 169417 on State Retirement Pensions: Females, for what reason she has not met with representatives of the WASPI campaign to discuss the time taken for complaints raised by women affected by measures taken to equalise the state pension age to be dealt with by her Department. more like this
star this property tabling member constituency Caithness, Sutherland and Easter Ross more like this
star this property tabling member printed
Jamie Stone more like this
star this property uin 176557 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-11more like thismore than 2018-10-11
star this property answer text <p>The Independent Case Examiner is independent, and disusses complaints. The ICE is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p> </p><p>The Independent Case Examiner aims to complete any investigation within 20 weeks of starting work on a case. The Independent Case Examiner reports related to legislative changes to State Pension age for women that have been concluded to date have been completed within an average of 9.75 weeks. To date, the Independent Case Examiner had not upheld any case specific complaints that the DWP failed to provide adequate and timely information relating to the increase in State Pension age. All final Independent Case Examiner reports explain how the complainant can escalate their complaint to the Parliamentary Ombudsman’s Office. The Parliamentary Health and Service Ombudsman make final decisions on complaints that have not been resolved by UK Government Departments. This was set up in 1967.</p><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-10-11T14:55:37.287Zmore like thismore than 2018-10-11T14:55:37.287Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4612
star this property label Biography information for Jamie Stone more like this
973347
unstar this property registered interest false more like this
star this property date less than 2018-09-13more like thismore than 2018-09-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the efficacy of the Independent Case Examiner in investigating complaints from women affected by state pension age equalisation measures. more like this
star this property tabling member constituency Edinburgh West more like this
star this property tabling member printed
Christine Jardine more like this
star this property uin 174839 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-11more like thismore than 2018-10-11
star this property answer text <p>The approach of successive governments has been consistent. The Independent Case Examiner is independent. She is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman</p><p>Ministers have no role in assessing the efficacy of the Independent Case Examiner in investigating complaints from women affected by State Pension age equalisation measures.</p><p> </p><p>The Independent Case Examiner resources are reviewed on an annual basis. Since October 2017, the Independent Case Examiner has experienced increased levels of referrals associated with legislative changes to State Pension age for women. The Independent Case Examiner responded by dedicating a team of three investigation case managers.</p><p> </p><p>The Independent Case Examiner aims to complete any investigation within 20 weeks of starting work on a case. The Independent Case Examiner reports related to legislative changes to State Pension age for women that have been concluded to date have been completed within an average of 9.75 weeks. To date, the Independent Case Examiner had not upheld any case specific complaints that the DWP failed to provide adequate and timely information relating to the increase in State Pension age. All final Independent Case Examiner reports explain how the complainant can escalate their complaint to the Parliamentary Ombudsman’s Office. The Parliamentary Health and Service Ombudsman make final decisions on complaints that have not been resolved by UK Government Departments. This was set up in 1967 under the then Labour Government.</p><p> </p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 174840 more like this
star this property question first answered
less than 2018-10-11T12:15:24.187Zmore like thismore than 2018-10-11T12:15:24.187Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property previous answer version
77326
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4634
star this property label Biography information for Christine Jardine more like this
973350
unstar this property registered interest false more like this
star this property date less than 2018-09-13more like thismore than 2018-09-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the Independent Case Examiner's progress in dealing with complaints made by women affected by the state pension age equalisation measures. more like this
star this property tabling member constituency Edinburgh West more like this
star this property tabling member printed
Christine Jardine more like this
star this property uin 174840 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-11more like thismore than 2018-10-11
star this property answer text <p>The approach of successive governments has been consistent. The Independent Case Examiner is independent. She is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman</p><p>Ministers have no role in assessing the efficacy of the Independent Case Examiner in investigating complaints from women affected by State Pension age equalisation measures.</p><p> </p><p>The Independent Case Examiner resources are reviewed on an annual basis. Since October 2017, the Independent Case Examiner has experienced increased levels of referrals associated with legislative changes to State Pension age for women. The Independent Case Examiner responded by dedicating a team of three investigation case managers.</p><p> </p><p>The Independent Case Examiner aims to complete any investigation within 20 weeks of starting work on a case. The Independent Case Examiner reports related to legislative changes to State Pension age for women that have been concluded to date have been completed within an average of 9.75 weeks. To date, the Independent Case Examiner had not upheld any case specific complaints that the DWP failed to provide adequate and timely information relating to the increase in State Pension age. All final Independent Case Examiner reports explain how the complainant can escalate their complaint to the Parliamentary Ombudsman’s Office. The Parliamentary Health and Service Ombudsman make final decisions on complaints that have not been resolved by UK Government Departments. This was set up in 1967 under the then Labour Government.</p><p> </p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 174839 more like this
star this property question first answered
less than 2018-10-11T12:15:24.267Zmore like thismore than 2018-10-11T12:15:24.267Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property previous answer version
77327
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4634
star this property label Biography information for Christine Jardine more like this
971651
unstar this property registered interest false more like this
star this property date less than 2018-09-11more like thismore than 2018-09-11
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints from women born in the 1950s are being considered by the Independent Case Examiner. more like this
star this property tabling member constituency Scunthorpe more like this
star this property tabling member printed
Nic Dakin more like this
star this property uin 173575 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-19more like thismore than 2018-09-19
star this property answer text <p>We have interpreted this as a request for information about the total number of live complaints currently being considered by the Independent Case Examiner’s Office, from women born in the 1950s regarding changes to State Pension age. As at the 11 September 2018, the Independent Case Examiner’s Office had 3,214 such complaints under consideration, at various stages of its process.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-19T10:01:12.217Zmore like thismore than 2018-09-19T10:01:12.217Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4056
star this property label Biography information for Nic Dakin more like this
969088
unstar this property registered interest false more like this
star this property date less than 2018-09-06more like thismore than 2018-09-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether her Department has carried out an impact assessment on the effect of the change to the state pension age for women born in the 1950s on their families and dependents. more like this
star this property tabling member constituency Ayr, Carrick and Cumnock more like this
star this property tabling member printed
Bill Grant more like this
star this property uin 171396 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-13more like thismore than 2018-09-13
star this property answer text <p>Successive Governments have taken care to give proper consideration to the impact of the proposals made in the Pensions Acts of 1995, 2007 and 2011, which each made changes to the State Pension age that affected women born in the 1950s. The exact form of the assessments has changed over time as the requirements on Government to carry out standardised impact assessments have changed.</p><p>The Pensions Act 1995 legislated to equalise men and women’s SPa at 65, over a 10 year period between 2010 and 2020. Standardised impact assessments had not been introduced at the time, but an overview of the options and evidence considered when developing the policy is provided in the 1993 white paper ‘Equality in State Pension age’. (See attached)</p><p>The Pensions Act 2007 legislated to introduce a timetable for the increase of SPa to 66, 67 and 68, so that these rises took place by 2026, 2036 and 2046.</p><p>The impact assessment for the Pensions Act 2007 can be found here: <a href="http://webarchive.nationalarchives.gov.uk/20121204130650/http:/www.dwp.gov.uk/docs/pensions-bill-ria.pdf" target="_blank">http://webarchive.nationalarchives.gov.uk/20121204130650/http://www.dwp.gov.uk/docs/pensions-bill-ria.pdf</a></p><p>The Pensions Act 2011 brought forward the equalisation of the male and female State Pension age at 65 by 18 months, so that it takes place by November 2018 rather than April 2020. It also brought forward the increase from 65 to 66 by five and a half years, so that it takes place by October 2020 rather than March 2026.</p><p>The impact assessment for the Pensions Act 2011 can be found here: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181462/pensions-bill-2011-ia-annexa.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181462/pensions-bill-2011-ia-annexa.pdf</a></p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-13T09:53:11.91Zmore like thismore than 2018-09-13T09:53:11.91Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4605
star this property label Biography information for Bill Grant more like this
968272
unstar this property registered interest false more like this
star this property date less than 2018-09-05more like thismore than 2018-09-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the number of women (a) receiving jobseeker's allowance and (b) in rent arrears as a result of changes to the state pension age. more like this
star this property tabling member constituency Newcastle upon Tyne North more like this
star this property tabling member printed
Catherine McKinnell more like this
star this property uin 170874 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-10more like thismore than 2018-09-10
star this property answer text <p>Equalisation of the State Pension age affects all women born after 6th April 1950. Data on claimants in receipt of jobseekers allowance by age band and gender is available on NOMIS:</p><p> </p><p><a href="https://www.nomisweb.co.uk/" target="_blank">https://www.nomisweb.co.uk/</a></p><p> </p><p>The data can be found by accessing the link and clicking ‘Query data’ followed by ‘Jobseeker’s Allowance’ and ‘Jobseeker’s Allowance by age and duration’. The gender and age bands of interest can then be selected and the data accessed by completing the selections desired and clicking ‘Download Data.’</p><p> </p><p>The information requested regarding rent arrears is not readily available and could only be provided at disproportionate cost.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-09-10T15:41:09.68Zmore like thismore than 2018-09-10T15:41:09.68Z
star this property answering member
4014
star this property label Biography information for Sir Alok Sharma more like this
star this property tabling member
4125
star this property label Biography information for Catherine McKinnell more like this
964322
unstar this property registered interest false more like this
star this property date less than 2018-09-03more like thismore than 2018-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average time is for the Independent Case Examiner to (a) allocate and (b) complete a complaint about the changes to the state pension age. more like this
star this property tabling member constituency Stroud more like this
star this property tabling member printed
Dr David Drew more like this
star this property uin 168960 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-11more like thismore than 2018-09-11
star this property answer text <p>At the end of August 2018, the average time taken to: (a) allocate a complaint about changes to stage pension age to an investigation case manager for examination was 49 weeks; (b) to complete an investigation into this group of complaints was 9 weeks, from the point of allocation to an investigation case manager.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-11T15:27:44.227Zmore like thismore than 2018-09-11T15:27:44.227Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
252
star this property label Biography information for Dr David Drew more like this
964584
unstar this property registered interest false more like this
star this property date less than 2018-09-03more like thismore than 2018-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will hold discussions with (a) the Chancellor of the Exchequer and (b) Women Against State Pension Inequality on transitional state pension arrangements for women born after 1951 in advance of Budget 2018. more like this
star this property tabling member constituency Oxford West and Abingdon more like this
star this property tabling member printed
Layla Moran more like this
star this property uin 169806 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-06more like thismore than 2018-09-06
star this property answer text <p>The Department for Work and Pensions has regular discussions with the Chancellor of the Exchequer and other Cabinet colleagues on a range of issues.</p><p><strong> </strong></p><p>This issue of transitional state pension arrangements for women born after 1951 has been debated numerous times, during successive governments including the Liberal and Conservative coalition 2010-2015. The Government has no plans to revisit the policy on women’s State Pension age. We do not intend to make further concessions in addition to the transitional arrangements for those adversely affected by the acceleration of increases in State Pension age which have already been made, in 2011 when the Pensions Bill was debated in Parliament.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-06T11:31:53.663Zmore like thismore than 2018-09-06T11:31:53.663Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4656
star this property label Biography information for Layla Moran more like this
964877
unstar this property registered interest false more like this
star this property date less than 2018-09-03more like thismore than 2018-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many staff have been assigned to the office of the Independent Case Examiner to deal with complaints raised by women affected by measures taken to equalise the state pension age. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Douglas Chapman more like this
star this property uin 169407 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-11more like thismore than 2018-09-11
star this property answer text <p>The Independent Case Examiner’s Office has assigned three Investigation Case Managers to examine this group of complaints.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-11T15:31:22.463Zmore like thismore than 2018-09-11T15:31:22.463Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4402
star this property label Biography information for Douglas Chapman more like this
964878
unstar this property registered interest false more like this
star this property date less than 2018-09-03more like thismore than 2018-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average time is between a complainant (a) submitting an enquiry and (b) receiving a conclusive response relating to women affected by measures taken to equalise the state pension age; whether that average waiting time meets her Department’s target response time for such enquiries; and what the trend in such response times has been in each of the last three years. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Douglas Chapman more like this
star this property uin 169408 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-07more like thismore than 2018-09-07
star this property answer text <p>Under successive governments, departments have set up complaints procedures.</p><p> </p><p>The Department has a two tier complaints process which considers formal complaints about our service. As outlined on Gov.uk, DWP complaints processes encourages customers in the first instance to raise their issues with the office they are dealing with, as a business as usual contact, so we put things right.</p><p> </p><p>If the customer remains unhappy with the response, they can escalate their concerns, which will be dealt with by the Complaints Resolution Team as part of the formal DWP complaints process. The complaint is independently investigated. Where cases cannot be resolved to the customer’s satisfaction, the customer can escalate their complaint to the Director General as part of the tier two complaint process.</p><p> </p><p>Escalated complaints represent the final business review and response to the complaint.</p><p>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s (ICE) Office if they are dissatisfied with the final response to their complaint.</p><p> </p><p>Complaints received from women born in the 1950s and affected by changes in State Pension age are handled in line with the overall Departmental complaints process published on Gov.uk.</p><p> </p><p>The role of the Independent Case Examiner (ICE) is to consider case-specific complaints of maladministration (service failure). The vast majority of the complaints that are referred to ICE are complex and require the circumstances of each case to be considered on its merits. Prior to the WASPI campaign the ICE Office routinely accepted in the region of 1,100 and 1,200 complaints for examination each year. At the end of February 2018, the Office had accepted 1,907 WASPI complaints alone.</p><p> </p><p>In January 2017, the ICE Office took the decision to bring a lead case into investigation in order to familiarise itself with the issues underpinning the campaign. This investigation concluded in June 2017 – the ICE did not uphold the complaint. Whilst the Office has had no additional resource to deal with the WASPI campaign complaints, a dedicated team of investigation case managers was established (from within existing resources) in October 2017 to investigate this group of complaints. The ICE Office aim to complete investigation within 20 weeks of starting work on a case, the WASPI related ICE reports that had been concluded to date have been completed within an average of 9.75 weeks. To date, the ICE had not upheld any case specific complaints that DWP failed to provide adequate and timely information relating to the increase in their State Pension age. All final ICE reports explain how the complainant can escalate their complaint to the Parliamentary Ombudsman’s Office.</p><p> </p><p>There are no plans to dedicate additional resources to investigating this group of complaints, as to do so would disadvantage other groups of complainants whose cases are awaiting investigation.</p><p> </p><p>The Parliamentary Health and Service Ombudsman make final decisions on complaints that have not been resolved by UK Government Departments. This was set up in 1967 under the then Labour Government.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-07T10:28:38.503Zmore like thismore than 2018-09-07T10:28:38.503Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4402
star this property label Biography information for Douglas Chapman more like this
964879
unstar this property registered interest false more like this
star this property date less than 2018-09-03more like thismore than 2018-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints relating to women affected by measures taken to equalise the state pension age the office of the Independent Case Examiner is currently dealing with; and how many such cases that office has processed in (a) the last 12 months and (b) the last 24 months. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Douglas Chapman more like this
star this property uin 169409 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-12more like thismore than 2018-09-12
star this property answer text <p>At the end of August 2018, the Independent Case Examiner’s Office had 3,192 live complaints from women affected by measures taken to equalise the state pension age, at various stages of its process.</p><p> </p><p>We have interpreted the reference to ‘processed’ as meaning closed or completed. The ICE Office received the first of this group of complaints in October 2016 and one investigation report was issued, and in the period September 2017 to August 2018 150 investigation reports were issued.</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Completed or Closed</strong></p></td></tr><tr><td><p><strong>2016-17</strong></p></td><td><p>1</p></td></tr><tr><td><p><strong>2017-18</strong></p></td><td><p>150</p></td></tr></tbody></table> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-12T11:27:33.953Zmore like thismore than 2018-09-12T11:27:33.953Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4402
star this property label Biography information for Douglas Chapman more like this
964880
unstar this property registered interest false more like this
star this property date less than 2018-09-03more like thismore than 2018-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints submitted to the Independent Case Examiner relating to women affected by measures taken to equalise the state pension age have been upheld; and what proportion of the total number of complaints received by that office that number represents. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Douglas Chapman more like this
star this property uin 169410 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-11more like thismore than 2018-09-11
star this property answer text <p>At the end of August 2018, the Independent Case Examiner’s Office had accepted 2,683 complaints from women affected by measures taken to equalise state pension age and concluded 151 investigations into this group of complaints, none of which were upheld on the main element of complaint.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-11T15:24:13.713Zmore like thismore than 2018-09-11T15:24:13.713Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4402
star this property label Biography information for Douglas Chapman more like this
964881
unstar this property registered interest false more like this
star this property date less than 2018-09-03more like thismore than 2018-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many and what proportion of complaints relating to women affected by measures taken to equalise the state pension age submitted to the Independent Case Examiner have (a) progressed to the Parliamentary and Health Service Ombudsman; and how many of those cases so progressed have concluded in favour of the complainant. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Douglas Chapman more like this
star this property uin 169411 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-12more like thismore than 2018-09-12
star this property answer text <p>The Department for Work and Pensions does not have this data.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-12T11:20:46.163Zmore like thismore than 2018-09-12T11:20:46.163Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4402
star this property label Biography information for Douglas Chapman more like this
964943
unstar this property registered interest false more like this
star this property date less than 2018-09-03more like thismore than 2018-09-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether her Department has had discussions with WASPI campaign groups on the time taken for complaints raised by women affected by measures taken to equalise the state pension age to be dealt with by her Department; and if she will make a statement. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Douglas Chapman more like this
star this property uin 169417 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-10more like thismore than 2018-09-10
star this property answer text <p>Under successive governments, individual departments have set up complaints procedures.</p><p> </p><p>The Department for Work and Pensions has a two tier complaints process which considers formal complaints about our service. As outlined on GOV.UK, DWP complaints processes encourages customers in the first instance to raise their issues with the office they are dealing with, as a business as usual contact, so we put things right.</p><p> </p><p>If the customer remains unhappy with the response, they can escalate their concerns, which will be dealt with by the Complaints Resolution Team as part of the formal DWP complaints process. The complaint is independently investigated. Where cases cannot be resolved to the customer’s satisfaction, the customer can escalate their complaint to the Director General as part of the tier two complaint process.</p><p> </p><p>Escalated complaints represent the final business review and response to the complaint.</p><p>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s (ICE) Office if they are dissatisfied with the final response to their complaint.</p><p> </p><p>Complaints received from women born in the 1950s and affected by changes in State Pension age are handled in line with the overall Departmental complaints process published on GOV.UK.</p><p> </p><p>The role of the Independent Case Examiner (ICE) is to consider case-specific complaints of maladministration (service failure). The vast majority of the complaints that are referred to ICE are complex and require the circumstances of each case to be considered on its merits. Prior to the WASPI campaign the ICE Office routinely accepted in the region of 1,100 and 1,200 complaints for examination each year. At the end of February 2018, the Office had accepted 1,907 WASPI complaints alone.</p><p> </p><p>In January 2017, the ICE Office took the decision to bring a lead case into investigation in order to familiarise itself with the issues underpinning the campaign. This investigation concluded in June 2017 – the ICE did not uphold the complaint. Whilst the Office has had no additional resource to deal with the WASPI campaign complaints, a dedicated team of investigation case managers was established (from within existing resources) in October 2017 to investigate this group of complaints. The ICE Office aim to complete investigation within 20 weeks of starting work on a case, the WASPI related ICE reports that had been concluded to date have been completed within an average of 9.75 weeks. To date, the ICE had not upheld any case specific complaints that DWP failed to provide adequate and timely information relating to the increase in their State Pension age. All final ICE reports explain how the complainant can escalate their complaint to the Parliamentary Ombudsman’s Office.</p><p> </p><p>There are no plans to dedicate additional resources to investigating this group of complaints, as to do so would disadvantage other groups of complainants whose cases are awaiting investigation.</p><p> </p><p>The Parliamentary Health and Service Ombudsman make final decisions on complaints that have not been resolved by UK Government Departments. This was set up in 1967 under the then Labour Government.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-10T12:55:47.747Zmore like thismore than 2018-09-10T12:55:47.747Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4402
star this property label Biography information for Douglas Chapman more like this
946919
unstar this property registered interest false more like this
star this property date less than 2018-07-23more like thismore than 2018-07-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 June 2018 to Question 146980 on State Retirement Pensions: Females, what the average length of time taken was for a complaint in relation to the equalisation of the state pension age to be (a) received and referred to be Independent Case Examiners Office, (b) allocated to a case manager and (c) investigated by the case manager and a response issued to the complainant. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen more like this
star this property uin 167406 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-04more like thismore than 2018-09-04
star this property answer text <p>The Independent Case Examiner’s Office can only accept a complaint for examination once the Department for Work and Pensions (DWP) complaint process has been exhausted. Final complaint responses from DWP signpost complainants to the ICE Office if they remain dissatisfied with the response to their complaint and tell them they have six months in which to do so.</p><p> </p><p>In response to: (a) we do not collect information about the average time taken by complainants to escalate their complaint to the Independent Case Examiner’s Office, following receipt of DWPs final complaint response; (b) to date, the average time take to allocate complaints about the equalisation of state pension age to an investigation case manager is 47 weeks; and (c) following allocation to an investigation case manager the average time taken to conclude an investigation into this group of complaints is 9 weeks (against a target of 20 weeks).</p> more like this
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2018-09-04T11:15:41.44Zmore like thismore than 2018-09-04T11:15:41.44Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
946920
unstar this property registered interest false more like this
star this property date less than 2018-07-23more like thismore than 2018-07-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent estimate has she made of the number of women who have seen an increase in the age threshold at which they can claim their state pension as a result of the Government's reforms to the equalisation of the state pension age. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen more like this
star this property uin 167407 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-04more like thismore than 2018-09-04
star this property answer text <p>The decision to equalise the State Pension age for men and women dates back to 1995 and has been supported by Coalition, Labour and Conservative governments since then.</p><p>The Office for National Statistics publishes annual mid-year population estimates for the UK and its constituent countries. These detail persons by single year of age and sex. The most recent data is for mid-2017 and was released in June 2018. It can be found at the below link:</p><p><a href="https://www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/datasets/populationestimatesforukenglandandwalesscotlandandnorthernireland" target="_blank">https://www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/datasets/populationestimatesforukenglandandwalesscotlandandnorthernireland</a></p><p> </p><p>The State Pension age is currently 64 years and 9 months for women and 65 for men. Female State Pension age will reach 65 in November 2018. State Pension age for women and men will then start to increase to reach 66 by September 2020.</p><p>The State Pension age timetable, showing when people with different dates of birth reach State Pension age, is available at:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310231/spa-timetable.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310231/spa-timetable.pdf</a></p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-04T11:24:25.727Zmore like thismore than 2018-09-04T11:24:25.727Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
942841
unstar this property registered interest false more like this
star this property date less than 2018-07-17more like thismore than 2018-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many women born in the 1950s and affected by the changes in state pension age in Coventry (a) are entitled to the full state pension, (b) do not have the required number of qualifying years for a full state pension and (c) were contracted out. more like this
star this property tabling member constituency Coventry South more like this
star this property tabling member printed
Mr Jim Cunningham more like this
star this property uin 164849 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-23more like thismore than 2018-07-23
star this property answer text <p>The information requested is not readily available and could only be provided at disproportionate cost.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-07-23T13:46:37.98Zmore like thismore than 2018-07-23T13:46:37.98Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
308
star this property label Biography information for Mr Jim Cunningham more like this
935076
unstar this property registered interest false more like this
star this property date less than 2018-07-05more like thismore than 2018-07-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent estimate he has made of the average time it has taken for Department to resolve a complaint relating to the increase to women's state pension age. more like this
star this property tabling member constituency Hemsworth more like this
star this property tabling member printed
Jon Trickett more like this
star this property uin 161103 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-11more like thismore than 2018-07-11
star this property answer text <p>All government Departments have routine complaints procedures, this has been the case under successive governments.</p><p> </p><p>The Department has a two tier complaints process which considers formal complaints about our service. As outlined on Gov.uk, DWP complaints processes encourages customers in the first instance to raise their issues with the office they are dealing with, as a business as usual contact, so we put things right.</p><p> </p><p>If the customer remains unhappy with the response, they can escalate their concerns, which will be dealt with by the Complaints Resolution Team as part of the formal DWP complaints process. The complaint is independently investigated. Where cases cannot be resolved to the customer’s satisfaction, the customer can escalate their complaint to the Director General as part of the tier two complaint process.</p><p> </p><p>Escalated complaints represent the final business review and response to the complaint.</p><p>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s (ICE) Office if they are dissatisfied with the final response to their complaint.</p><p> </p><p>Complaints received from women born in the 1950s and affected by changes in State Pension age are handled in line with the overall Departmental complaints process published on Gov.uk.</p><p> </p><p>The role of the Independent Case Examiner (ICE) is to consider case-specific complaints of maladministration (service failure). The vast majority of the complaints that are referred to ICE are complex and require the circumstances of each case to be considered on its merits. Prior to the WASPI campaign the ICE Office routinely accepted in the region of 1,100 and 1,200 complaints for examination each year. At the end of February 2018, the Office had accepted 1,907 WASPI complaints alone.</p><p> </p><p>In January 2017, the ICE Office took the decision to bring a lead case into investigation in order to familiarise itself with the issues underpinning the campaign. This investigation concluded in June 2017 – the ICE did not uphold the complaint. Whilst the Office has had no additional resource to deal with the WASPI campaign complaints, a dedicated team of investigation case managers was established (from within existing resources) in October 2017 to investigate this group of complaints. The ICE Office aim to complete investigation within 20 weeks of starting work on a case, the WASPI related ICE reports that had been concluded to date have been completed within an average of 9.75 weeks. To date, the ICE had not upheld any case specific complaints that DWP failed to provide adequate and timely information relating to the increase in their State Pension age. All final ICE reports explain how the complainant can escalate their complaint to the Parliamentary Ombudsman’s Office.</p><p> </p><p>There are no plans to dedicate additional resources to investigating this group of complaints, as to do so would disadvantage other groups of complainants whose cases are awaiting investigation.</p><p> </p><p>The Parliamentary Health and Service Ombudsman make final decisions on complaints that have not been resolved by UK Government Departments. This was set up in 1967 under the then Labour Government.</p><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-07-11T14:54:23.807Zmore like thismore than 2018-07-11T14:54:23.807Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property previous answer version
68842
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
410
star this property label Biography information for Jon Trickett more like this
931031
unstar this property registered interest false more like this
star this property date less than 2018-06-25more like thismore than 2018-06-25
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints relating to women born in the 1950s who have been affected by changes in the state pension age have been through the full review process of the Independent Case Examiner's Office. more like this
star this property tabling member constituency Glasgow East more like this
star this property tabling member printed
David Linden more like this
star this property uin 157244 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-06-28more like thismore than 2018-06-28
star this property answer text <p>As at 26 June 2018, the Independent Case Examiner had fully reviewed and concluded 123 investigations into complaints from women born in the 1950s who were affected by changes in the State Pension retirement age.</p> more like this
star this property answering member constituency North West Hampshire more like this
star this property answering member printed Kit Malthouse more like this
star this property question first answered
less than 2018-06-28T16:44:39.247Zmore like thismore than 2018-06-28T16:44:39.247Z
star this property answering member
4495
star this property label Biography information for Kit Malthouse more like this
star this property tabling member
4640
star this property label Biography information for David Linden more like this
931032
unstar this property registered interest false more like this
star this property date less than 2018-06-25more like thismore than 2018-06-25
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints relating to women born in the 1950s who are affected by changes in state pension age are awaiting allocation to an investigation case manager at the Independent Case Examiner's Office. more like this
star this property tabling member constituency Glasgow East more like this
star this property tabling member printed
David Linden more like this
star this property uin 157245 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-06-28more like thismore than 2018-06-28
star this property answer text <p>As at 26 June 2018, there were 2,035 complaints from women born in the 1950s who are affected by changes in State Pension age awaiting allocation to an investigation case manager.</p> more like this
star this property answering member constituency North West Hampshire more like this
star this property answering member printed Kit Malthouse more like this
star this property question first answered
less than 2018-06-28T16:44:36.713Zmore like thismore than 2018-06-28T16:44:36.713Z
star this property answering member
4495
star this property label Biography information for Kit Malthouse more like this
star this property tabling member
4640
star this property label Biography information for David Linden more like this
927737
unstar this property registered interest false more like this
star this property date less than 2018-06-20more like thismore than 2018-06-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints her Department has received from people affected by legislative changes in 1995 and 2011 to the women's state pension age. more like this
star this property tabling member constituency Jarrow more like this
star this property tabling member printed
Mr Stephen Hepburn more like this
star this property uin 155691 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-06-26more like thismore than 2018-06-26
star this property answer text <p>The number of complaints received and investigated from August 2016 to May 2018 is 7835.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-06-26T10:49:58.533Zmore like thismore than 2018-06-26T10:49:58.533Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
520
star this property label Biography information for Mr Stephen Hepburn more like this
914930
unstar this property registered interest false more like this
star this property date less than 2018-06-01more like thismore than 2018-06-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 May 2018 to Question 146091 on State Retirement Pensions: Females, what the duties of the additional 13 staff will be; assessment she has made of the effect of the additional staff on the time taken to conclude (a) all complaints and (b) WASPI complaints; and when he plans for the additional staff to begin (a) training and (b) work with the Independent Case Examiner. more like this
star this property tabling member constituency Birmingham, Hall Green more like this
star this property tabling member printed
Mr Roger Godsiff more like this
star this property uin 148611 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-06-06more like thismore than 2018-06-06
star this property answer text <p>The thirteen additional staff referenced in answer to question 146091 will be deployed on investigation casework. Given the range and complexity of the complaints examined by the Independent Case Examiner’s Office and the demand led nature of the service it provides, it is not possible to provide reliable predictions of the impact the additional staff will have on the time taken to conclude any particular group of complaint investigations. Whilst the process of recruiting new staff is ongoing, start dates and training schedules cannot be agreed until the successful candidates have been identified.</p> more like this
star this property answering member constituency North West Hampshire more like this
star this property answering member printed Kit Malthouse more like this
star this property question first answered
less than 2018-06-06T16:46:23.927Zmore like thismore than 2018-06-06T16:46:23.927Z
star this property answering member
4495
star this property label Biography information for Kit Malthouse more like this
star this property tabling member
304
star this property label Biography information for Mr Roger Godsiff more like this
914931
unstar this property registered interest false more like this
star this property date less than 2018-06-01more like thismore than 2018-06-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether she plans to allocate additional resources to the Pensions Ombudsman as a result of the level of caseload from WASPI complainants. more like this
star this property tabling member constituency Birmingham, Hall Green more like this
star this property tabling member printed
Mr Roger Godsiff more like this
star this property uin 148612 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-06-06more like thismore than 2018-06-06
star this property answer text <p>The Pension Ombudsman was set up in 1991 by the then Conservative Government. It’s remit is to look at complaints about personal and occupational pension schemes. It also considers complaints about the actions and decisions of the Pension Protection Fund and some decisions made by the Financial Assistance Scheme.</p><p> </p><p>The Parliamentary and Health Service Ombudsman is responsible for investigating WASPI complaints. Once a complainant has exhausted the DWP complaints process, including the Independent Case Examiner’s, they can escalate their complaint to the Parliamentary and Health Service Ombudsman’s Office in the event that they are dissatisfied with the outcome. The DWP` plays no part in allocating resources to the Parliamentary and Health Service Ombudsman’s Office. The Pensions Ombudsman does not answer WASPI complaints.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-06-06T15:23:53.43Zmore like thismore than 2018-06-06T15:23:53.43Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
304
star this property label Biography information for Mr Roger Godsiff more like this
909436
unstar this property registered interest false more like this
star this property date less than 2018-05-22more like thismore than 2018-05-22
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the average length of time taken for a complaint in relation to the equalisation of the state pension age to be (a) received and referred to be Independent Case Examiners Office (b) allocated to a case manager and (c) investigated by the case manager and a response issued to the complainant. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen more like this
star this property uin 146980 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-06-04more like thismore than 2018-06-04
star this property answer text <p>The Independent Case Examiner’s Office can only accept a complaint for examination once the Department for Work and Pensions (DWP) complaint process has been exhausted. Final complaint responses from DWP signpost complainants to the ICE Office if they remain dissatisfied with the response to their complaint and tell them they have six months in which to do so.</p><p> </p><p>In response to: (a) we do not collect information about the average time taken by complainants to escalate their complaint to the Independent Case Examiner’s Office, following receipt of DWPs final complaint response; (b) to date, the average time take to allocate complaints about the equalisation of state pension age to an investigation case manager is 44 week; and (c) following allocation to an investigation case manger the average time taken to conclude an investigation into this group of complaints is 9 weeks (against a target of 20 weeks).</p> more like this
star this property answering member constituency North West Hampshire more like this
star this property answering member printed Kit Malthouse more like this
star this property question first answered
less than 2018-06-04T14:55:04.56Zmore like thismore than 2018-06-04T14:55:04.56Z
star this property answering member
4495
star this property label Biography information for Kit Malthouse more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
909069
unstar this property registered interest false more like this
star this property date less than 2018-05-21more like thismore than 2018-05-21
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 May 2018 to Question 141381, what the longest time taken by the Independent Case Examiners Office has been (a) to allocate a case manager and (b) for a case manager to complete an investigation. more like this
star this property tabling member constituency Kirkcaldy and Cowdenbeath more like this
star this property tabling member printed
Lesley Laird more like this
star this property uin 146338 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-05-30more like thismore than 2018-05-30
star this property answer text <p>We have interpreted this as a question concerning complaints from women affected by changes to state pension age. To date, the longest time taken by the Independent Case Examiner’s Office to: (a) allocate a complaint from this group for investigation was 58.57 weeks; and (b) complete an investigation of this type was 24.77 weeks. ICE aim to reslove complaints within 20 weeks of starting an investigation. The time it takes to allocate and complete an investigation has been impacted by the WASPI campaign which actively encourages women to make a complaint and which has more than doubled their caseloads.</p> more like this
star this property answering member constituency North West Hampshire more like this
star this property answering member printed Kit Malthouse more like this
star this property question first answered
less than 2018-05-30T10:36:21.737Zmore like thismore than 2018-05-30T10:36:21.737Z
star this property answering member
4495
star this property label Biography information for Kit Malthouse more like this
star this property tabling member
4660
star this property label Biography information for Lesley Laird more like this