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answer text |
UKVI has seen unprecedented levels of intake in MP written correspondence since the
beginning of July 2017 and MP offices are reporting that high volumes of constituency
issues being raised has continued. This has had an impact on the MPAM team’s ability
to respond to all written correspondence within the service standard of 20 working
days from receipt. We have been and are deploying further resource to meet demands
and continue to strive to meet our service standard for the majority of correspondence
received.
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