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1143616

	registered interest
	date	02/09/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	HM Courts and Tribunals Service: Reform
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, with reference to page 4 of the document entitled HM Courts & Tribunals Service Citizen User Experience Research, published in June 2018, which states that some groups were excluded: immigration tribunals, criminal defendants, jurors, high court cases and restraining order or Domestic Violence Protection Order cases, whether he will take steps to survey the user experience of those groups to (a) understand their experience as they engage with the court system and (b) to help ensure equal access to justice.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	285248
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>The Ministry of Justice is to undertake an overarching evaluation of the Reform programme to understand the effect of reform on access to justice. This will include surveys of court users across criminal, civil, family, and tribunal jurisdictions. An interim report is expected in Summer 2021.</p><p> </p><p>Information on the overarching evaluation was published in the Ministry of Justice response to the Public Accounts Committee's fourth recommendation in its report Transforming courts and tribunals, in February 2019: <a href="https://www.gov.uk/government/news/moj-response-to-public-accounts-committee-transforming-courts-and-tribunals" target="_blank">https://www.gov.uk/government/news/moj-response-to-public-accounts-committee-transforming-courts-and-tribunals</a></p><p> </p><p>In July 2019, the Ministry published further information on the progress of the evaluation, including details of the advisory panel that has been established for the evaluation: <a href="https://www.gov.uk/government/news/response-to-public-accounts-committee-transforming-courts-and-tribunals" target="_blank">https://www.gov.uk/government/news/response-to-public-accounts-committee-transforming-courts-and-tribunals</a></p> answering member constituency Charnwood answering member printed Edward Argar question first answered 09/09/2019 12:52:26 answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi

1140522

	registered interest
	date	19/07/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	HM Courts and Tribunals Service: Reform
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the academic research for evaluation of reform was made publicly available; and what plans he has for further research on that topic in the current financial year.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	279404
	answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The following academic research for evaluation of reform is publicly available:</p><p> </p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research" target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p> </p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation" target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p> </p><p>We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19<sup>th</sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary" target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p> </p><p>The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 279442 question first answered 02/08/2019 14:51:49 answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi

1140561

	registered interest
	date	19/07/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	HM Courts and Tribunals Service: Reform
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the (a) content of and (b) responses to the Social Security and Child Support digital capability survey will be made publicly available.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	279442
	answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The following academic research for evaluation of reform is publicly available:</p><p> </p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research" target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p> </p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation" target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p> </p><p>We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19<sup>th</sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary" target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p> </p><p>The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 279404 question first answered 02/08/2019 14:51:49 answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi