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1143616
star this property registered interest false remove filter
star this property date less than 2019-09-02more like thismore than 2019-09-02
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
star this property hansard heading HM Courts and Tribunals Service: Reform remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, with reference to page 4 of the document entitled HM Courts & Tribunals Service Citizen User Experience Research, published in June 2018, which states that some groups were excluded: immigration tribunals, criminal defendants, jurors, high court cases and restraining order or Domestic Violence Protection Order cases, whether he will take steps to survey the user experience of those groups to (a) understand their experience as they engage with the court system and (b) to help ensure equal access to justice. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 285248 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-09more like thismore than 2019-09-09
star this property answer text <p>The Ministry of Justice is to undertake an overarching evaluation of the Reform programme to understand the effect of reform on access to justice. This will include surveys of court users across criminal, civil, family, and tribunal jurisdictions. An interim report is expected in Summer 2021.</p><p> </p><p>Information on the overarching evaluation was published in the Ministry of Justice response to the Public Accounts Committee's fourth recommendation in its report Transforming courts and tribunals, in February 2019: <a href="https://www.gov.uk/government/news/moj-response-to-public-accounts-committee-transforming-courts-and-tribunals" target="_blank">https://www.gov.uk/government/news/moj-response-to-public-accounts-committee-transforming-courts-and-tribunals</a></p><p> </p><p>In July 2019, the Ministry published further information on the progress of the evaluation, including details of the advisory panel that has been established for the evaluation: <a href="https://www.gov.uk/government/news/response-to-public-accounts-committee-transforming-courts-and-tribunals" target="_blank">https://www.gov.uk/government/news/response-to-public-accounts-committee-transforming-courts-and-tribunals</a></p>
unstar this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar remove filter
star this property question first answered
less than 2019-09-09T12:52:26.233Zmore like thismore than 2019-09-09T12:52:26.233Z
star this property answering member
4362
star this property label Biography information for Edward Argar more like this
star this property tabling member
3924
star this property label Biography information for Yasmin Qureshi more like this
1140522
star this property registered interest false remove filter
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
star this property hansard heading HM Courts and Tribunals Service: Reform remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the academic research for evaluation of reform was made publicly available; and what plans he has for further research on that topic in the current financial year. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 279404 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-08-02more like thismore than 2019-08-02
star this property answer text <p>The following academic research for evaluation of reform is publicly available:</p><p> </p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research" target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p> </p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation" target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p> </p><p>We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19<sup>th</sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary" target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p> </p><p>The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.</p>
unstar this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar remove filter
star this property grouped question UIN 279442 more like this
star this property question first answered
less than 2019-08-02T14:51:49.79Zmore like thismore than 2019-08-02T14:51:49.79Z
star this property answering member
4362
star this property label Biography information for Edward Argar more like this
star this property tabling member
3924
star this property label Biography information for Yasmin Qureshi more like this
1140561
star this property registered interest false remove filter
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
star this property hansard heading HM Courts and Tribunals Service: Reform remove filter
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the (a) content of and (b) responses to the Social Security and Child Support digital capability survey will be made publicly available. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 279442 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-08-02more like thismore than 2019-08-02
star this property answer text <p>The following academic research for evaluation of reform is publicly available:</p><p> </p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research" target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p> </p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation" target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p> </p><p>We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19<sup>th</sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary" target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p> </p><p>The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.</p>
unstar this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar remove filter
star this property grouped question UIN 279404 more like this
star this property question first answered
less than 2019-08-02T14:51:49.85Zmore like thismore than 2019-08-02T14:51:49.85Z
star this property answering member
4362
star this property label Biography information for Edward Argar more like this
star this property tabling member
3924
star this property label Biography information for Yasmin Qureshi more like this