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<p>The assessment criteria for Personal Independence Payment are very different to
those for the Work Capability Assessment (WCA), which assesses whether claimants to
Employment and Support Allowance, and Universal Credit have limited capability for
work.</p><p> </p><p>We are aware that there are some claimants who are unable to undertake
a WCA telephone assessment because of their health condition and we are currently
developing ways in which we can support these individuals. We are continuing to assess
as many people as we are able to on paper evidence, using this route as often as possible.
We are also undertaking some video assessments, where appropriate.</p><p> </p><p>Individuals
invited for a telephone assessment are encouraged to inform their assessment provider
of any additional requirements they may have, and the provider will endeavour to meet
any reasonable requests. This is explained to the individual in the initial invitation
letter for all telephone assessments. For example, companions are able to join a telephone
assessment, as they could for a face to face assessment.</p><p> </p><p>Claimants who
we are unable to assess by telephone or video because of their health condition will
be prioritised when we are able to safely resume face-to-face assessments.</p>
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