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818994
star this property registered interest false more like this
unstar this property date less than 2018-01-09more like thismore than 2018-01-09
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Harassment more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what information her Department holds on the number of reports of abuse and harassment of staff at jobcentres by location over the last five years. more like this
star this property tabling member constituency Walthamstow more like this
star this property tabling member printed
Stella Creasy more like this
star this property uin 121671 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2018-01-15more like thismore than 2018-01-15
star this property answer text <p>DWP takes any form of abuse and harassment of its staff by customers and claimants very seriously and has robust controls in place to mitigate the risk of Unacceptable Customer Behaviour (UCB), nonetheless there will be occasions when it does unfortunately occur. We encourage our people to report each and every instance of unacceptable behaviour and we do take action against the perpetrator, with measures proportionate to the seriousness of the incident.</p><p> </p><p>Information collected includes:</p><ul><li>Details of Customer/Claimant details</li><li>Events leading to Incident and location of incident</li><li>Incident Category (Actual, Attempted, Verbal Assault, Threat, Written and Other)</li><li>Incident Type (depending on category) but can include Face to Face, Telephone, Object Thrown. If Verbal Abuse / Threat then Abuse type (Ageist, Cultural, Disability, Emotional, Gender, Personal, Racist, Sexual) may also be recorded</li><li>A narrative of the incident</li></ul> more like this
star this property answering member constituency North West Hampshire more like this
star this property answering member printed Kit Malthouse remove filter
star this property question first answered
remove filter
star this property answering member
4495
star this property label Biography information for Kit Malthouse more like this
star this property tabling member
4088
unstar this property label Biography information for Stella Creasy more like this