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1156134
star this property registered interest false more like this
star this property date less than 2019-10-24more like thismore than 2019-10-24
star this property answering body
Department for Business, Energy and Industrial Strategy more like this
unstar this property answering dept id 201 more like this
star this property answering dept short name Business, Energy and Industrial Strategy more like this
star this property answering dept sort name Business, Energy and Industrial Strategy more like this
star this property hansard heading Green Deal Scheme: Compensation remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps her Department has taken to compensate people who have been detrimentally affected by the Green Deal Scheme. more like this
star this property tabling member constituency Glasgow North East more like this
star this property tabling member printed
Mr Paul Sweeney more like this
star this property uin 5084 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2019-10-31more like thismore than 2019-10-31
star this property answer text <p>There is a specific process for handling complaints under the Green Deal. This starts with a complaint by the consumer to their Green Deal Provider. If not resolved satisfactorily, the consumer may then approach the Green Deal Ombudsman or the Financial Ombudsman Service, depending on the nature of the complaint. Their decisions will be binding on the Green Deal Provider. If after progressing through those channels the consumer is still not satisfied, they may request that their complaint be referred to the Secretary of State for consideration.</p><p>In respect of such referrals, the Secretary of State may reduce or cancel a Green Deal loan, if she is satisfied that there has been a breach of the law or code of practice.</p><p>The cancellation or reduction of a loan represents the full extent of the Secretary of State’s power to provide redress for consumers in relation to the Green Deal.</p><p>BEIS aims to ensure that cases are concluded as quickly as possible, whilst ensuring that fair redress is provided where appropriate and decisions take account of all available, relevant evidence.</p><p>BEIS currently has a number of outstanding appeal cases and we have taken steps to speed-up the handling process. We are making progress and this has resulted in the recent issuing of 4 final sanctions and 16 Intention Notices. We expect these numbers to increase significantly soon.</p>
star this property answering member constituency Spelthorne more like this
star this property answering member printed Kwasi Kwarteng more like this
star this property grouped question UIN 5085 more like this
star this property question first answered
less than 2019-10-31T13:56:42.687Zmore like thismore than 2019-10-31T13:56:42.687Z
unstar this property answering member
4134
star this property label Biography information for Kwasi Kwarteng remove filter
star this property tabling member
4642
unstar this property label Biography information for Mr Paul Sweeney more like this