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1048023

	registered interest
	date	25/01/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what steps he is taking to improve the level of customer satisfaction in rail companies.
	tabling member constituency	Sheffield, Brightside and Hillsborough
	tabling member printed	Gill Furniss
	uin	212651
	answer	answer is ministerial correction date of answer 30/01/2019 answer text <p>Passenger satisfaction is an absolute priority for the Department. We have introduced new measures on compensation, an independent rail ombudsman and commissioned an independent root and branch review of the railway. A £48 billion investment will help to modernise the network and deliver significant improvements in performance, punctuality and increase capacity of trains across the country.</p><p> </p><p>We have also made significant improvements to our franchise incentives to ensure operators deliver a consistently high-quality experience for passengers, by including challenging customer satisfaction targets in Franchise Agreements which require operators to deliver increases in satisfaction across a range of key measures.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 30/01/2019 14:27:24 answering member 3996 label Biography information for Andrew Jones
	tabling member	4571 label Biography information for Gill Furniss

1046137

	registered interest
	date	22/01/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, pursuant to the Answer of 21 January to Question 208287, what figure of miles per train incident he will use to measure the performance of new trains as they are introduced onto the rail network between 2019 and 2021.
	tabling member constituency	Middlesbrough
	tabling member printed	Andy McDonald
	uin	211309
	answer	answer is ministerial correction date of answer 30/01/2019 answer text <p>This is an exciting time for the rail industry and for passengers, with new fleets of trains being introduced which will help deliver a step-change in customer service. The performance of trains is one factor affecting the overall network performance. Both the Department and operators consider these factors as part of the franchise competition process. Operators then have obligations to deliver performance in line with their franchise commitments; no separate target is set in respect of train performance.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones grouped question UIN 211311 211312 question first answered 30/01/2019 13:08:02 answering member 3996 label Biography information for Andrew Jones
	tabling member	4269 label Biography information for Andy McDonald

1046138

	registered interest
	date	22/01/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, pursuant to the Answer of 21 February 2019 to Question 208287, what assessment he has made of the adequacy of train operating company training and planning with respect to (a) traincrew and (b) depots in order to facilitate the introduction of the new trains due onto the rail network between 2019 and 2021.
	tabling member constituency	Middlesbrough
	tabling member printed	Andy McDonald
	uin	211310
	answer	answer is ministerial correction date of answer 30/01/2019 answer text <p>The Department evaluates the deliverability of traincrew and depots strategies as part of the franchise competition process. It is then the responsibility of train operating companies to deliver those strategies to facilitate the introduction of new trains in line with their contractual commitments.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 30/01/2019 13:31:21 answering member 3996 label Biography information for Andrew Jones
	tabling member	4269 label Biography information for Andy McDonald

1046140

	registered interest
	date	22/01/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport,pursuant to the Answer of 21 February 2019 to Question 208287, what assessment he has made of the adequacy of Network Rail’s investment and planning with respect to (a) signalling, (b) platforms and (c) power supply in order to facilitate the introduction of the new trains due onto the rail network between 2019 and 2021.
	tabling member constituency	Middlesbrough
	tabling member printed	Andy McDonald
	uin	211311
	answer	answer is ministerial correction date of answer 30/01/2019 answer text <p>This is an exciting time for the rail industry and for passengers, with new fleets of trains being introduced which will help deliver a step-change in customer service. The performance of trains is one factor affecting the overall network performance. Both the Department and operators consider these factors as part of the franchise competition process. Operators then have obligations to deliver performance in line with their franchise commitments; no separate target is set in respect of train performance.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones grouped question UIN 211309 211312 question first answered 30/01/2019 13:08:02 answering member 3996 label Biography information for Andrew Jones
	tabling member	4269 label Biography information for Andy McDonald

1046141

	registered interest
	date	22/01/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, pursuant to the Answer of 21 February 2019 to Question 208287, what target for public performance measure he will use to determine the performance of new trains as they are introduced onto the rail network between 2019 and 2021.
	tabling member constituency	Middlesbrough
	tabling member printed	Andy McDonald
	uin	211312
	answer	answer is ministerial correction date of answer 30/01/2019 answer text <p>This is an exciting time for the rail industry and for passengers, with new fleets of trains being introduced which will help deliver a step-change in customer service. The performance of trains is one factor affecting the overall network performance. Both the Department and operators consider these factors as part of the franchise competition process. Operators then have obligations to deliver performance in line with their franchise commitments; no separate target is set in respect of train performance.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones grouped question UIN 211309 211311 question first answered 30/01/2019 13:08:02 answering member 3996 label Biography information for Andrew Jones
	tabling member	4269 label Biography information for Andy McDonald

1046142

	registered interest
	date	22/01/2019
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, pursuant to the Answer of 21 February 2019 to Question 208287, what plans he has to ensure (a) train operators and (b) Network Rail take the necessary steps to inform rail passengers about (i) different carriage layouts and (ii) door configurations (iii) platform embarkation/disembarkation points prior to the introduction of new trains due onto the rail network between 2019 and 2021.
	tabling member constituency	Middlesbrough
	tabling member printed	Andy McDonald
	uin	211313
	answer	answer is ministerial correction date of answer 30/01/2019 answer text <p>This is a matter for train operators and Network Rail who are best placed to understand the needs of passengers and what information should be provided in respect of the introduction of new rolling stock.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 30/01/2019 13:34:36 answering member 3996 label Biography information for Andrew Jones
	tabling member	4269 label Biography information for Andy McDonald