Linked Data API

Show Search Form

Search Results

79154
star this property registered interest false more like this
star this property date less than 2014-07-21more like thismore than 2014-07-21
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pensions: Telephone Services more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government what is the average call waiting time in each of the last five years of the pensions helpline. more like this
star this property tabling member printed
Lord Lipsey more like this
star this property uin HL1315 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2014-07-28more like thismore than 2014-07-28
star this property answer text <p /> <p /> <p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>2012/13</p></td><td><p>2013/14</p></td><td><p>2014/15</p></td></tr><tr><td><p>Changes Bereavement</p></td><td><p>00:00:45</p></td><td><p>00:00:52</p></td><td><p>00:00:50</p></td></tr><tr><td><p>Changes (PC / SP)</p></td><td><p>00:00:55</p></td><td><p>00:01:01</p></td><td><p>00:01:00</p></td></tr><tr><td><p>New Claims (PC / SP)</p></td><td><p>00:00:51</p></td><td><p>00:00:54</p></td><td><p>00:01:01</p></td></tr></tbody></table><p> </p><p>Wait times are recorded from the point of entering a queue to successful connection to an agent.</p><p>All figures quoted relate to calls handled within DWP only, excluding calls routed to outsourcing partners.</p><p>Figures are presented by business year, spanning 1<sup>st</sup> April – 31<sup>st</sup> March. Figures for 2014/15 are complete to 30<sup>th</sup> June only.</p><p>No data is available prior to April 2012 as this metric was not included within data reported during previous periods and is no longer available in source data systems.</p><p>Data source: OPMIS</p>
star this property answering member printed Lord Freud more like this
star this property question first answered
remove filter
star this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
2492
unstar this property label Biography information for Lord Lipsey more like this