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1140594
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest response time was to answer universal credit freephone numbers; and how many complaints about telephone response times for those numbers have been made in the last six months for which figures are available. more like this
star this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
unstar this property uin 279395 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account, claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>For June 2019 the average speed of answer for a call to the Universal Credit helpline was 2 minutes 39 seconds. The longest response time was 55 minutes 33 seconds. In June we answered 1.2 million calls. The longest response time refers to a single caller and is not reflective of the experience of the majority of our customers.</p><p> </p><p>The average speed of answer measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p>The information requested about telephony complaints is not available in the format requested and doing so could only be provided at disproportionate cost. We do not capture data specifically on complaints about response times for answering the Universal Credit helpline.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-03T16:18:26.4Zmore like thismore than 2019-09-03T16:18:26.4Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
1548
star this property label Biography information for Jessica Morden more like this
1140598
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, when she plans to start the universal credit managed migration pilot. more like this
star this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
unstar this property uin 279396 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>The Department commenced the Move to Universal Credit pilot in the area served by Harrogate Jobcentre on 24 July 2019. Following the pilot, we will report back to Parliament on our progress and findings, and at that point, will determine the process for bringing forward further legislation to move claimants beyond the pilot phase.</p><p> </p><p>The regulations also allowed for people potentially eligible for Severe Disability Premium transitional awards to start receiving payments. Statistics published on 2 September 2019 show over 6,300 claims worth over £16 million have been paid.</p><p> </p><p>The Secretary of State delivered an Oral Statement to the House on 22 July 2019 to announce the commencement of the Universal Credit managed migration pilot (also known as the Move to Universal Credit pilot), which can be viewed here - <a href="https://hansard.parliament.uk/commons/2019-07-22/debates/8111667B-E194-41D6-9496-FE1E870225E6/UniversalCreditManagedMigration" target="_blank">https://hansard.parliament.uk/commons/2019-07-22/debates/8111667B-E194-41D6-9496-FE1E870225E6/UniversalCreditManagedMigration</a></p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-03T15:41:34.117Zmore like thismore than 2019-09-03T15:41:34.117Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
1548
star this property label Biography information for Jessica Morden more like this
1140555
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Business, Energy and Industrial Strategy more like this
star this property answering dept id 201 more like this
star this property answering dept short name Business, Energy and Industrial Strategy more like this
star this property answering dept sort name Business, Energy and Industrial Strategy more like this
star this property hansard heading Post Offices: Pay more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 23 April 2019 to Question 244157 on Post Offices: Pay, for what reasons exceptional payments are made by Post Office Ltd; and how (a) many payments were made and (b) much was paid under each category of reason in (i) Scotland, (ii) Wales, (iii) Northern Ireland, and (iv) each region of England, in each of the last five years. more like this
star this property tabling member constituency Motherwell and Wishaw more like this
star this property tabling member printed
Marion Fellows more like this
unstar this property uin 279440 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business.</p><p>This is an operational matter for Post Office Limited with no BEIS involvement in the decision-making process. I understand that Alisdair Cameron, the Group interim Chief Executive of Post Office Limited, wrote to the hon Member on this matter on 16 May, providing information on the level of exceptional payments made to Post Offices over the last five years. I have asked him to respond to the hon Member’s further questions. A copy of his reply will be placed in the libraries of the House.</p> more like this
star this property answering member constituency Rochester and Strood more like this
star this property answering member printed Kelly Tolhurst more like this
star this property question first answered
less than 2019-09-03T15:15:03.417Zmore like thismore than 2019-09-03T15:15:03.417Z
unstar this property answering member
4487
star this property label Biography information for Kelly Tolhurst more like this
star this property tabling member
4440
star this property label Biography information for Marion Fellows more like this
1140612
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport more like this
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Telecommunications more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, with reference to the Guidance on how to prepare for Brexit if there's no deal, published by the Department for Exiting the European Union, what parts of the plan for telecoms business in the event that the UK leaves the EU without a deal have been implemented. more like this
star this property tabling member constituency Streatham more like this
star this property tabling member printed
Chuka Umunna more like this
unstar this property uin 279461 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-02more like thismore than 2019-09-02
star this property answer text <p>As set out in published no-deal guidance, the Government has now made laws to ensure that the legal frameworks for telecoms regulation, radio spectrum management and mobile roaming in the EU continue to operate if the UK leaves the EU without a deal. These instruments provide certainty and continuity for telecoms businesses and consumers.</p> more like this
star this property answering member constituency Selby and Ainsty more like this
star this property answering member printed Nigel Adams more like this
star this property question first answered
less than 2019-09-02T15:35:00.087Zmore like thismore than 2019-09-02T15:35:00.087Z
unstar this property answering member
4057
star this property label Biography information for Nigel Adams more like this
star this property tabling member
4128
star this property label Biography information for Chuka Umunna more like this
1140534
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will make it her policy to extend the eligibility for budgeting loans to all families in receipt of universal credit. more like this
star this property tabling member constituency Newcastle upon Tyne North more like this
star this property tabling member printed
Catherine McKinnell more like this
unstar this property uin 279419 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-02more like thismore than 2019-09-02
star this property answer text <p>This Government is committed to providing a strong safety-net for those who need it and continues to spend over £95 billion a year on working age welfare benefits. This includes a well-established system of hardship payments, benefit advances and budgeting loans for those who need extra support. The Government also provides a range of additional financial support to families and this includes free school meals, Healthy Start vouchers and help with health costs.</p><p>Budgeting Advances have replaced Budgeting Loans for those in receipt of Universal Credit helping to provide additional assistance for emergency household costs, such as replacing a broken cooker, getting a job or staying in work or funeral costs. Eligibility for a Budgeting Advance is explained on GOV.UK and can be accessed at: <a href="https://www.gov.uk/universal-credit/other-financial-support" target="_blank">https://www.gov.uk/universal-credit/other-financial-support</a></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-02T14:24:22.2Zmore like thismore than 2019-09-02T14:24:22.2Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4125
star this property label Biography information for Catherine McKinnell more like this
1140572
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Digital, Culture, Media and Sport more like this
star this property answering dept id 10 more like this
star this property answering dept short name Digital, Culture, Media and Sport more like this
star this property answering dept sort name Digital, Culture, Media and Sport more like this
star this property hansard heading Department for Digital, Culture, Media and Sport: Credit Unions more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Digital, Culture, Media and Sport, pursuant to the Answer of 9 July 2019 to Question 271326, for what reasons his Department does not offer a payroll deduction service to enable employees to join a credit union; and if he will make a statement. more like this
star this property tabling member constituency Harrow West more like this
star this property tabling member printed
Gareth Thomas more like this
unstar this property uin 279362 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-09-02more like thismore than 2019-09-02
star this property answer text <p>I can confirm the department currently does not have the facility to allow staff to join a credit union through payroll deductions. Staff can still make arrangements to contribute to a credit union via direct debit.</p><p> </p><p><strong> </strong></p> more like this
star this property answering member constituency Selby and Ainsty more like this
star this property answering member printed Nigel Adams more like this
star this property question first answered
less than 2019-09-02T09:31:40.66Zmore like thismore than 2019-09-02T09:31:40.66Z
unstar this property answering member
4057
star this property label Biography information for Nigel Adams more like this
star this property tabling member
177
star this property label Biography information for Gareth Thomas more like this
1140610
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Business, Energy and Industrial Strategy more like this
star this property answering dept id 201 more like this
star this property answering dept short name Business, Energy and Industrial Strategy more like this
star this property answering dept sort name Business, Energy and Industrial Strategy more like this
star this property hansard heading Patents more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the Guidance on how to prepare for Brexit if there's no deal, published by the Department for Exiting the European Union, what parts of the plan for patents in the event that the UK leaves the EU without a deal have been implemented. more like this
star this property tabling member constituency Streatham more like this
star this property tabling member printed
Chuka Umunna more like this
unstar this property uin 279459 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-08-21more like thismore than 2019-08-21
star this property answer text <p>As set out in the technical notice, the Government’s primary goal is to ensure that the UK patent system continues to function effectively in the event of a no deal exit. This requires a small amount of legislative change. In February 2019, Parliament approved the <a href="http://www.legislation.gov.uk/uksi/2019/801/made" target="_blank">Patents (Amendment) (EU Exit) Regulations 2019</a>, which corrected deficiencies in retained EU law relating to patents. The Government has since published <a href="https://www.gov.uk/government/publications/changes-to-spc-and-patent-law-if-uk-leaves-the-eu-without-a-deal/" target="_blank">guidance for business</a> on these changes. It continues to engage with stakeholders on the impacts of exit and preparation for a no deal scenario.</p><p> </p><p>A further statutory instrument is required to address inoperabilities in a new piece of patents-related EU legislation which entered into force earlier this month. A <a href="https://www.gov.uk/government/consultations/supplementary-protection-certificate-waiver-no-deal-legislation" target="_blank">public call for views</a> on the drafting of this instrument opened on 5 July 2019.</p>
star this property answering member constituency Orpington more like this
star this property answering member printed Joseph Johnson more like this
star this property question first answered
less than 2019-08-21T14:40:12.357Zmore like thismore than 2019-08-21T14:40:12.357Z
unstar this property answering member
4039
star this property label Biography information for Joseph Johnson more like this
star this property tabling member
4128
star this property label Biography information for Chuka Umunna more like this
1140611
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Business, Energy and Industrial Strategy more like this
star this property answering dept id 201 more like this
star this property answering dept short name Business, Energy and Industrial Strategy more like this
star this property answering dept sort name Business, Energy and Industrial Strategy more like this
star this property hansard heading Design and Trade Marks more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the Guidance on how to prepare for Brexit if there's no deal, published by the Department for Exiting the European Union, what parts of the plan for trademarks and design in the event that the UK leaves the EU without a deal have been implemented. more like this
star this property tabling member constituency Streatham more like this
star this property tabling member printed
Chuka Umunna more like this
unstar this property uin 279460 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-08-21more like thismore than 2019-08-21
star this property answer text <p>The main plank of preparation for no deal was legislation to ensure the continued protection of registered EU trade marks and designs, and to correct deficiencies in, and failures of, retained EU law to ensure it operates effectively after the United Kingdom leaves the European Union.</p><p> </p><p>Parliament approved the Trade Marks (Amendment etc.) (EU Exit) Regulations, and the Designs and International Trade Marks (Amendment etc.) (EU Exit) Regulations earlier this year. The Government has since published further guidance for businesses and consumers. It continues to engage with stakeholders on the impacts of exit and preparation for a no deal scenario.</p><p> </p><p>The IPO has also completed a significant programme of work to ensure that its systems are ready to accommodate the additional requirements resulting from the legislation.</p> more like this
star this property answering member constituency Orpington more like this
star this property answering member printed Joseph Johnson more like this
star this property question first answered
less than 2019-08-21T14:37:47.167Zmore like thismore than 2019-08-21T14:37:47.167Z
unstar this property answering member
4039
star this property label Biography information for Joseph Johnson more like this
star this property tabling member
4128
star this property label Biography information for Chuka Umunna more like this
1140618
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Business, Energy and Industrial Strategy more like this
star this property answering dept id 201 more like this
star this property answering dept short name Business, Energy and Industrial Strategy more like this
star this property answering dept sort name Business, Energy and Industrial Strategy more like this
star this property hansard heading Internet more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to his Department's Guidance on how to prepare for Brexit if there's no deal, which parts of the Government’s plan for geo-blocking online content in the event that the UK leaves the EU without a deal have been implemented. more like this
star this property tabling member constituency Streatham more like this
star this property tabling member printed
Chuka Umunna more like this
unstar this property uin 279467 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-08-21more like thismore than 2019-08-21
star this property answer text <p>The Government’s plan for geo-blocking online content in the event that the UK leaves the EU without a deal has been implemented through the Geo-Blocking Regulation (Revocation) (EU Exit) Regulations 2019, which were made on 18 April 2019. These Regulations will come into effect on Exit Day as defined in the European Union (Withdrawal) Act 2018, section 20.</p><p>Guidance for businesses has also been published, in the form of the following technical notice: ‘Geo-blocking of online content if there’s no Brexit deal’. This was published on 12 October 2018 and is available at this link:</p><p><a href="https://www.gov.uk/government/publications/geo-blocking-of-online-content-if-theres-no-brexit-deal" target="_blank">https://www.gov.uk/government/publications/geo-blocking-of-online-content-if-theres-no-brexit-deal</a>.</p> more like this
star this property answering member constituency Orpington more like this
star this property answering member printed Joseph Johnson more like this
star this property question first answered
less than 2019-08-21T14:34:41.087Zmore like thismore than 2019-08-21T14:34:41.087Z
unstar this property answering member
4039
star this property label Biography information for Joseph Johnson more like this
star this property tabling member
4128
star this property label Biography information for Chuka Umunna more like this
1140626
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Business, Energy and Industrial Strategy more like this
star this property answering dept id 201 more like this
star this property answering dept short name Business, Energy and Industrial Strategy more like this
star this property answering dept sort name Business, Energy and Industrial Strategy more like this
star this property hansard heading Nuclear Power: Research more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to his Department's Guidance on how to prepare for Brexit if there's no deal, which parts of the Government’s plan for nuclear research in the event that the UK leaves the EU without a deal have been implemented. more like this
star this property tabling member constituency Streatham more like this
star this property tabling member printed
Chuka Umunna more like this
unstar this property uin 279475 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-08-21more like thismore than 2019-08-21
star this property answer text <p>The Government has taken significant steps to protect UK leadership in nuclear R&amp;D in the event of a no deal.</p><p> </p><p>Key bilateral agreements have been put in place to facilitate continued research collaboration with countries including Canada and the USA, and a major funding extension (until the end of 2020) for the UK-based JET fusion research facility has been agreed with the European Commission. Similarly, the executive council of the France-based ITER fusion project agreed in November 2018 to maintain UK employment and commercial contracts until their agreed end date in a no deal.</p><p> </p><p>Successful, competitive UK funding bids submitted under the Euratom Research &amp; Training Programme before the end of 2020 have also been guaranteed by the UK Government, and close working with UK Research and Innovation (UKRI) is ongoing to ensure we are ready to deliver this funding from exit day if required.</p> more like this
star this property answering member constituency Orpington more like this
star this property answering member printed Joseph Johnson more like this
star this property question first answered
less than 2019-08-21T14:28:48.93Zmore like thismore than 2019-08-21T14:28:48.93Z
unstar this property answering member
4039
star this property label Biography information for Joseph Johnson more like this
star this property tabling member
4128
star this property label Biography information for Chuka Umunna more like this