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1002036
star this property registered interest false more like this
star this property date less than 2018-11-05more like thismore than 2018-11-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Universal Credit: Vulnerable Adults remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many hours of training is planned to be given to her Department's decision-makers to identify people who may be vulnerable or have complex needs for the purposes of the universal credit managed migration. more like this
star this property tabling member constituency Birmingham, Edgbaston more like this
star this property tabling member printed
Preet Kaur Gill more like this
star this property uin 188159 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-01-07more like thismore than 2019-01-07
star this property answer text <p>All DWP staff working with customers complete training that prepares them for their role. This includes developing the skills they need to support and communicate with a diverse range of customers, and specific training is provided for working with different vulnerable groups.</p><p> </p><p>We are taking a slow, measured approach to managed migration and this will allow for on-going evaluation of the process to ensure that it is working successfully, which will enable us to refine our methods to support claimants.</p><p> </p><p>The revised draft regulations now before Parliament provide that we must give claimants a minimum of three months in which to make a claim for Universal Credit and sets no maximum period in which a claim must be made. With unlimited flexibility to extend claim periods we will work with representative groups to produce guidance that will ensure adequate support for each individual claimant’s needs.</p><p> </p><p>Decision makers and all our customer facing staff undertake learning related to supporting vulnerable claimants. Decision Makers receive 19.5 hours of training on dealing with vulnerable groups and line managers review whether there is a need to refresh the knowledge / learning with individuals where appropriate.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-01-07T16:15:59.167Zmore like thismore than 2019-01-07T16:15:59.167Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4603
unstar this property label Biography information for Preet Kaur Gill more like this
1078477
star this property registered interest false more like this
star this property date less than 2019-02-27more like thismore than 2019-02-27
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions remove filter
unstar this property hansard heading Universal Credit: Vulnerable Adults remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the need for reasonable adjustments for vulnerable universal credit claimants, who cannot read or write, to have access to alternative means of communication with their work coach other than through the online journal. more like this
star this property tabling member constituency Glasgow North more like this
star this property tabling member printed
Patrick Grady more like this
star this property uin 226698 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-03-04more like thismore than 2019-03-04
star this property answer text <p>The Department is committed to providing personalised support for all claimants, including those who cannot read or write. Each individual’s circumstances are different and therefore the support that we provide must be tailored to these individual needs.</p><p>Claimants who cannot communicate through their online journal can access face-to-face assistance via their Jobcentre. Further support is also available via our free phone Universal Credit helpline to help them maintain their claim.</p><p>In certain circumstances, where a claimant is unable to manage their own affairs, an appointee can act on their behalf, taking responsibility for making and maintaining any benefit claim. An appointee can be an individual, e.g. a friend or relative, an organisation or representative of an organisation, e.g. a solicitor or local council. The process for enlisting a DWP appointee includes a visit to the claimant and an interview with the potential appointee.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2019-03-04T16:50:06.85Zmore like thismore than 2019-03-04T16:50:06.85Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
4432
unstar this property label Biography information for Patrick Grady more like this