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967412
star this property registered interest false more like this
star this property date less than 2018-09-04more like thismore than 2018-09-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government when they expect the roll out of Universal Credit to be completed; and what steps they are taking to ensure that data collected on access to free school meals is reliable. more like this
star this property tabling member printed
Lord Bassam of Brighton more like this
star this property uin HL9912 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-18more like thismore than 2018-09-18
star this property answer text <p>Universal Credit will be available for all new claims by the end of December 2018. The Managed Migration of current benefit claimants to Universal Credit will begin in 2019 and is due to be completed in 2023.</p><p> </p><p>DWP works closely with the Department for Education, electronically verifying Universal Credit claimants who meet the eligibility criteria for free school meals.</p><p> </p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-09-18T14:20:10.647Zmore like thismore than 2018-09-18T14:20:10.647Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
3504
star this property label Biography information for Lord Bassam of Brighton more like this
947127
star this property registered interest false more like this
star this property date less than 2018-07-23more like thismore than 2018-07-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what are their plans to address payment errors and delays for people attempting to claim Universal Credit. more like this
star this property tabling member printed
Lord Taylor of Warwick more like this
star this property uin HL9817 more like this
star this property answer
answer
unstar this property is ministerial correction true more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>Around 80 per cent of new claims are paid in full and on time. In many cases, where full payment is not made on time by the end of the first assessment period, this is as a result of unresolved issues such as: some claimants have not signed their Claimant Commitment or passed identity checks, and the others have outstanding verification issues, such as for housing and self-employed earnings. Whilst their verification is on-going, many of these claimants receive a part payment for those elements of the claim that have been resolved. Within five weeks of the payment due date, 95 per cent of claims are paid in full.</p><p>DWP continues to monitor payment timeliness and we have made changes to improve payment timeliness. For example, we have built processes into the system to make it easier and quicker for people to verify information such as their housing costs.</p><p> </p><p>Advances are available to provide financial support until the first payment and these can now be repaid over a course of 12 months and can consist of up to 100 per cent of the indicative monthly award. We have also abolished waiting days and now provide 2 weeks of housing support to claimants moving to Universal Credit from Housing Benefit.</p><p> </p><p>If a claim has been delayed due to error, DWP can also consider awarding an ex-gratia payment, as set out in the guide of Financial Redress for Maladministration, available on gov.uk, and which is attached.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T13:50:40.76Zmore like thismore than 2018-07-31T13:50:40.76Z
star this property question first ministerially corrected
less than 2018-07-31T14:41:10.173Zmore like thismore than 2018-07-31T14:41:10.173Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property attachment
1
star this property file name HL9817 Financial Redress for Maladministration FR.PDF more like this
star this property title Financial Redress for Maladministration more like this
star this property previous answer version
72633
star this property answering member printed Baroness Buscombe more like this
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
1796
star this property label Biography information for Lord Taylor of Warwick more like this
944944
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what improvements in payment timelines they expect to achieve for claimants of Universal Credit in 2018. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9727 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>Around 80 per cent of new claims are paid in full and on time. In many cases, where full payment is not made on time by the end of the first assessment period, this is as a result of unresolved issues such as: some claimants have not signed their Claimant Commitment or passed identity checks, and the others have outstanding verification issues, such as for housing and self-employed earnings. Whilst their verification is on-going, many of these claimants receive a part payment for those elements of the claim that have been resolved. Within five weeks of the payment due date, 95 per cent of claims are paid in full.</p><p>DWP continues to monitor payment timeliness and we have made changes to improve payment timeliness. For example, we have built processes into the system to make it easier and quicker for people to verify information such as their housing costs.</p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:22:38.747Zmore like thismore than 2018-07-31T12:22:38.747Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
542
star this property label Biography information for Lord Touhig more like this
944943
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what plans they have to reduce the number of Universal Credit claimants experiencing financial difficulties from four in 10, as reported in their Universal Credit Full Source Survey, published in June. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9726 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>We have introduced a number of measures to support and reduce the number of claimants facing financial difficulties.</p><p>We are investing up to £200 million into budgeting and digital support, to help claimants with the transition to Universal Credit and our work coaches work closely with claimants, ensuring they can identify any vulnerabilities or specific needs, such as financial difficulties, at an early stage. We have also invested £1.5 billion in a package of measures to support claimants financially in the first assessment period.</p><p>From 3 January, claimants have been getting advances of up to 100 per cent of their indicative monthly entitlement within a few days. From 14 February, waiting days were removed, and from 11 April, claimants transitioning to Universal Credit from Housing Benefit have been getting an additional 2 weeks of housing cost payments.</p><p>In June, we announced additional protection for people who receive Severe Disability Premium – they will stay on legacy benefits until Transitional Protection applies and we will introduce protection for those who have already moved on to Universal Credit.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:21:49.09Zmore like thismore than 2018-07-31T12:21:49.09Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
542
star this property label Biography information for Lord Touhig more like this
944942
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government whether they measure the number of claimants of Universal Credit who are experiencing financial hardship; and if so, how many such claimants there are. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9725 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>For many people who do experience financial difficulties, these pre-date their claim to Universal Credit. For example, in their report published on 11 July 2018, the National Federation of Arms-Length Management Organisations (ALMOs) of Social Housing providers found that of those Universal Credit households in rent arrears, 76 per cent had arrears prior to moving onto Universal Credit.</p><p> </p><p>In the Universal Credit Claimant survey, published in June 2018, 4 in 10 claimants reported they were having difficulties keeping up with bills. In 2011/12 in the report “Work and the welfare system: a survey of benefits and tax credits recipients” from 2011/12, one in three main claimants said they run out of money before the end of the week/month always or most of the time, and a further third said this happens more often than not or sometimes. Both surveys are available on gov.uk.</p><p> </p><p>Unlike in the legacy system, we are investing around £200 million over the Universal Credit implementation period into Universal Support to help claimants with budget management and digital support. Our work coaches work closely with claimants, ensuring they can identify any vulnerabilities such as financial hardship at an early stage. They can then tailor support according to claimants’ individual needs and help to address these issues.</p><p> </p><p>We also have a system of advances and budgeting support to help people with the transition to Universal Credit. From 3 January 2018, we increased the repayment period of Universal Credit advances to 12 months, with claimants able to get up to 100 per cent of their estimated monthly entitlement upfront. These advances are available to claimants interest-free, and from July 2018, can be applied for online.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:18:44.507Zmore like thismore than 2018-07-31T12:18:44.507Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
542
star this property label Biography information for Lord Touhig more like this
944941
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government how they (1) identify, and (2) measure the number of, people having difficulties with claiming Universal Credit. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9724 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>The Department is continually working to improve the claimant journey for Universal Credit. The Universal Credit Full Service Claimant Survey found that 98 per cent of claims are made online, and that nearly half of claimants had help from others or from their jobcentre adviser to do so, demonstrating that those who need it are accessing the support available to them.</p><p> </p><p>The survey also found that 31 per cent of claimants said they need more on-going support with using their Universal Credit digital account. To address this, we are investing up to £200 million into budgeting and digital support, to help claimants with the transition to Universal Credit. This is delivered by the Department and through partners such as local authorities and other third party organisations.</p><p> </p><p>All jobcentres across the country have free Wi-Fi, and there are more than 8,000 computers available to support customers who need help with making their claim digitally and applying for jobs online. Work coaches will also assist anyone who needs assistance. If people cannot get online we have also a freephone helpline available.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:17:53.63Zmore like thismore than 2018-07-31T12:17:53.63Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
542
star this property label Biography information for Lord Touhig more like this
944940
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what success they have had in identifying and tracking claimants of Universal Credit whom they deem vulnerable. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9723 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>Where notified by a Local Authority or a claimant, DWP staff currently updates the claimant profile with any temporary or long term complex needs and how that affects the claimant’s ability to use the service. This enables Universal Credit agents and work coaches to provide individuals with appropriate personalised support.</p><p>Underlying this approach is the principle that not all individuals with a disability, health condition or other set of personal circumstances will necessarily require support, while some will only need support for a period of time. Our work coaches deliver a personalised journey based on individual claimant needs.</p><p>The Department is looking to further improve our system to better identify vulnerable claimants with the use of a new ‘pinning’ function. This involves testing methods to extract data on information recorded in the claimant profile using text matching techniques. We have plans to introduce a function to ‘pin’ key profile notes so they are instantly visible to all staff helping a claimant. The Department is beginning wider work to examine how claimants tell us about their complex needs, how we record them and how we can extract data which can help us monitor and improve support.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:19:38.867Zmore like thismore than 2018-07-31T12:19:38.867Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
542
star this property label Biography information for Lord Touhig more like this
944910
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what assessment they have made of whether the level of identity verification required to sign up to Universal Credit is adequate; what reviews, if any, they have undertaken to ensure that online applications do not require a higher standard of identity assurance than is applied elsewhere; and how they are trying to clear the current backlog of face-to-face interview appointments. more like this
star this property tabling member printed
Lord Freyberg more like this
star this property uin HL9693 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>DWP takes the security of Universal Credit very seriously, this includes verifying who our claimants are; we continue to work to maintain the high standards of our identity verification processes. There are various ways in which a claimant can verify their identity for Universal Credit purposes: online using the gov.uk verify service; in person using primary and secondary ID verification or; by using biographical questions.</p><p><em> </em></p><p>In line with advice from the National Cyber Security Centre and best practice, we treat identity proofing as just one of many defences that combine to mitigate attempted fraud. In line with our “test and learn” approach to delivering Universal Credit, we continuously assess the levels of security and fraud risk to both Government and our users, as it is critical that we strike the right balance between making the service as smooth as possible for claimants and protecting the taxpayer against fraud. We reviewed the level of identity required to strike this balance prior to the introduction of gov.uk Verify as an option for users to prove their identity online into the service and found that it, in combination with the other defences against fraud built into the service, gave a sufficiently strong level of proof. As Universal Credit continues to roll out, we are again reviewing the level of identity and the options available to further improve claimants’ experience while protecting DWP against fraud as part of wider efficiency improvements.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:17:15.38Zmore like thismore than 2018-07-31T12:17:15.38Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
2593
star this property label Biography information for Lord Freyberg more like this
943368
star this property registered interest false more like this
star this property date less than 2018-07-17more like thismore than 2018-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what support they will provide to those who are unable to use online forms and communications in relation to Universal Credit. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL9586 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>The Department is committed to providing personalised support for all claimants, including vulnerable groups. Each individual’s circumstances are different and therefore their barriers to work and the support needed must be tailored to these needs.</p><p> </p><p>Face to face and telephony support is in place for those vulnerable claimants who cannot self-serve online; the Universal Credit telephone helpline is now a free phone number.</p><p> </p><p>Universal Support provides Universal Credit claimants with additional help to use a computer to make or maintain their claim (Assisted Digital Support), help in managing their monthly Universal Credit payment and possible advice on their finances (Personal Budgeting Support).</p><p> </p><p>In certain circumstances, where a claimant is unable to manage their own affairs, an appointee can act on their behalf, taking responsibility for making and maintaining any benefit claim. An appointee can be an individual, e.g. a friend or relative, an organisation or representative of an organisation, e.g. a solicitor or local council. The process for enlisting a DWP appointee includes a visit to the claimant and an interview with the potential appointee.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:08:52.907Zmore like thismore than 2018-07-31T12:08:52.907Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
2018
star this property label Biography information for Lord Hylton more like this
943367
star this property registered interest false more like this
star this property date less than 2018-07-17more like thismore than 2018-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what is their assessment of the report by End Hunger UK, Fix Universal Credit, published in July; and what steps they are taking to respond to the criticisms of Universal Credit made in that report. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL9585 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>The Department follows a test and learn approach to Universal Credit, with a number of changes being delivered following feedback from stakeholders and other interested parties during the last few months. These include:</p><ul><li>From 29 November 2017, introducing Freephone numbers for Universal Credit phone lines.</li><li>From 3 January 2018, extending the repayment period of Universal Credit advances to 12 months, with claimants now able to apply for up to 100 per cent of their estimated monthly entitlement upfront (and from July 2018 claimants can apply for an advance online). These can be paid on the same day where there is urgent need.</li><li>From 14 February 2018, removing the seven day waiting period that some claimants faced at the start of their claim.</li><li>From 11 April, providing an additional payment for claimants already receiving support towards their housing costs of two weeks of their Housing Benefit to support them as they transfer onto Universal Credit. Claimants will not be required to repay this money.</li></ul><p>We engage at a personal and individual level with all of our claimants and are committed to tailoring the support we give, and any conditionality requirements, to the specific circumstances of the individual. Our work coaches undergo a comprehensive training and accreditation programme. Telephony or face to face services are also in place for those vulnerable claimants who cannot self-serve online.</p><p> </p><p>Universal Support is available to help claimants with the transition to Universal Credit and we are investing £200 million into budgeting and digital support to help claimants with the transition to Universal Credit.</p><p> </p><p>In 2016, the Department trialled a new process for JSA sanctions in response to the Work and Pensions Select Committee’s recommendations to review the JSA sanction process. The trial involved 6,500 claimants, with the findings (Jobseeker’s Allowance Sanctions Early Warning Trial Evaluation – Final report) published on 21 May 2018. Given the low proportion of cases in which claimants provided further evidence and the even lower proportion of cases where decision outcomes were changed, the Department has decided not to implement this trial process more widely, and will instead consider alternative processes.</p><p> </p><p>As part of our test and learn approach we will continue to work closely with a wide range of stakeholders to ensure Universal Credit continues to be introduced in a measured and careful way. Universal Credit ensures claimants are better off when they move into work, by smoothing the transition into work and replacing the benefits cliff edge of the past.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:10:01.17Zmore like thismore than 2018-07-31T12:10:01.17Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
2018
star this property label Biography information for Lord Hylton more like this