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947127
star this property registered interest false more like this
star this property date less than 2018-07-23more like thismore than 2018-07-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what are their plans to address payment errors and delays for people attempting to claim Universal Credit. more like this
star this property tabling member printed
Lord Taylor of Warwick remove filter
star this property uin HL9817 more like this
star this property answer
answer
unstar this property is ministerial correction true more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>Around 80 per cent of new claims are paid in full and on time. In many cases, where full payment is not made on time by the end of the first assessment period, this is as a result of unresolved issues such as: some claimants have not signed their Claimant Commitment or passed identity checks, and the others have outstanding verification issues, such as for housing and self-employed earnings. Whilst their verification is on-going, many of these claimants receive a part payment for those elements of the claim that have been resolved. Within five weeks of the payment due date, 95 per cent of claims are paid in full.</p><p>DWP continues to monitor payment timeliness and we have made changes to improve payment timeliness. For example, we have built processes into the system to make it easier and quicker for people to verify information such as their housing costs.</p><p> </p><p>Advances are available to provide financial support until the first payment and these can now be repaid over a course of 12 months and can consist of up to 100 per cent of the indicative monthly award. We have also abolished waiting days and now provide 2 weeks of housing support to claimants moving to Universal Credit from Housing Benefit.</p><p> </p><p>If a claim has been delayed due to error, DWP can also consider awarding an ex-gratia payment, as set out in the guide of Financial Redress for Maladministration, available on gov.uk, and which is attached.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T13:50:40.76Zmore like thismore than 2018-07-31T13:50:40.76Z
star this property question first ministerially corrected
less than 2018-07-31T14:41:10.173Zmore like thismore than 2018-07-31T14:41:10.173Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property attachment
1
star this property file name HL9817 Financial Redress for Maladministration FR.PDF more like this
star this property title Financial Redress for Maladministration more like this
star this property previous answer version
72633
star this property answering member printed Baroness Buscombe more like this
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
1796
star this property label Biography information for Lord Taylor of Warwick more like this