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943368
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what support they will provide to those who are unable to use online forms and communications in relation to Universal Credit. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL9586 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>The Department is committed to providing personalised support for all claimants, including vulnerable groups. Each individual’s circumstances are different and therefore their barriers to work and the support needed must be tailored to these needs.</p><p> </p><p>Face to face and telephony support is in place for those vulnerable claimants who cannot self-serve online; the Universal Credit telephone helpline is now a free phone number.</p><p> </p><p>Universal Support provides Universal Credit claimants with additional help to use a computer to make or maintain their claim (Assisted Digital Support), help in managing their monthly Universal Credit payment and possible advice on their finances (Personal Budgeting Support).</p><p> </p><p>In certain circumstances, where a claimant is unable to manage their own affairs, an appointee can act on their behalf, taking responsibility for making and maintaining any benefit claim. An appointee can be an individual, e.g. a friend or relative, an organisation or representative of an organisation, e.g. a solicitor or local council. The process for enlisting a DWP appointee includes a visit to the claimant and an interview with the potential appointee.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:08:52.907Zmore like thismore than 2018-07-31T12:08:52.907Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
2018
star this property label Biography information for Lord Hylton more like this
943367
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what is their assessment of the report by End Hunger UK, Fix Universal Credit, published in July; and what steps they are taking to respond to the criticisms of Universal Credit made in that report. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL9585 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-31more like thismore than 2018-07-31
star this property answer text <p>The Department follows a test and learn approach to Universal Credit, with a number of changes being delivered following feedback from stakeholders and other interested parties during the last few months. These include:</p><ul><li>From 29 November 2017, introducing Freephone numbers for Universal Credit phone lines.</li><li>From 3 January 2018, extending the repayment period of Universal Credit advances to 12 months, with claimants now able to apply for up to 100 per cent of their estimated monthly entitlement upfront (and from July 2018 claimants can apply for an advance online). These can be paid on the same day where there is urgent need.</li><li>From 14 February 2018, removing the seven day waiting period that some claimants faced at the start of their claim.</li><li>From 11 April, providing an additional payment for claimants already receiving support towards their housing costs of two weeks of their Housing Benefit to support them as they transfer onto Universal Credit. Claimants will not be required to repay this money.</li></ul><p>We engage at a personal and individual level with all of our claimants and are committed to tailoring the support we give, and any conditionality requirements, to the specific circumstances of the individual. Our work coaches undergo a comprehensive training and accreditation programme. Telephony or face to face services are also in place for those vulnerable claimants who cannot self-serve online.</p><p> </p><p>Universal Support is available to help claimants with the transition to Universal Credit and we are investing £200 million into budgeting and digital support to help claimants with the transition to Universal Credit.</p><p> </p><p>In 2016, the Department trialled a new process for JSA sanctions in response to the Work and Pensions Select Committee’s recommendations to review the JSA sanction process. The trial involved 6,500 claimants, with the findings (Jobseeker’s Allowance Sanctions Early Warning Trial Evaluation – Final report) published on 21 May 2018. Given the low proportion of cases in which claimants provided further evidence and the even lower proportion of cases where decision outcomes were changed, the Department has decided not to implement this trial process more widely, and will instead consider alternative processes.</p><p> </p><p>As part of our test and learn approach we will continue to work closely with a wide range of stakeholders to ensure Universal Credit continues to be introduced in a measured and careful way. Universal Credit ensures claimants are better off when they move into work, by smoothing the transition into work and replacing the benefits cliff edge of the past.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:10:01.17Zmore like thismore than 2018-07-31T12:10:01.17Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe more like this
star this property tabling member
2018
star this property label Biography information for Lord Hylton more like this
942867
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department is taking to assist households facing financial difficulties as a result of errors or delays in the roll-out of universal credit. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 165079 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-07-25more like thismore than 2018-07-25
star this property answer text <p>The Department’s rollout of Universal Credit Full Service is going to plan and is due to complete nationally in December 2018. As of the end of July 2018 we will have completed 65% of this programme, with nearly 400,000 new claimants added onto the system since August 2017. Where amendments to the rollout schedule have been announced (as on 22 March in Written Statement HCWS577, or following the November 2017 Budget), these reflect local considerations and discussions, or policy changes to Universal Credit.</p><p> </p><p>The policy changes announced following the November 2017 Budget, included:</p><p> </p><ul><li>from 3 January, increasing the repayment period of Universal Credit advances to 12 months, with claimants able to get up to 100 per cent of their estimated monthly entitlement upfront. These advances are available to claimants interest-free, and from July 2018, can be applied for online.</li></ul><ul><li>from 14 February, removing the seven-day waiting period that some claimants had at the start of their Universal Credit claim.</li></ul><ul><li>from 11 April, providing an additional payment for claimants already receiving support towards their housing costs of two weeks of their Housing Benefit to support them as they transfer onto Universal Credit. Claimants will not be required to repay this money.</li></ul><p> </p><p>Universal Credit is continuously improved in line with our test and learn approach and DWP continues to work closely with landlords, local authorities and other organisations to ensure claimants are supported throughout the assessment process. The Department provides funding for local authorities and other partner organisations to help claimants with the transition to Universal Credit through Universal Support. This is help for those who need assistance to manage their claim online and/or help with budgeting in order to manage their monthly payments and prioritise essential bills such as rent and utilities. Further information can be accessed at <a href="https://www.gov.uk/government/publications/universal-support" target="_blank">https://www.gov.uk/government/publications/universal-support</a>.</p><p> </p><p>In common with other DWP benefits, in cases where a customer is affected by Departmental error, we can also consider awarding an ex-gratia payment, as set out in the guide on Financial Redress for Maladministration.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-07-25T15:33:29.537Zmore like thismore than 2018-07-25T15:33:29.537Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
star this property label Biography information for Chris Stephens more like this